Trend Assessment paper to accompany presentation on Haptic Technology for Digital Marketing graduate class at the University of Memphis (MKTG 7546)

1. Marketing 7546 Trends Assessment
Haptic Technology
What Does The Future Hold For Touch?
Sam McDaniel
4/10/12

2. Haptic Technology
April 10, 2012
Historical Overview
Haptic technology (haptics), is a tactile feedback technology which takes advantage of
the sense of touch by applying various motions to the user (Mashpedia - Haptic Technology).
Haptics is essentially a mechanical stimulation, which has been described as “doing for the sense
of touch what computer graphics does for vision” (Mashpedia - Haptic Technology). Devices
that typically incorporate haptics will have sensors of some sort that measure forces exerted by
the user. The work haptic comes from the Greek word haptikos, which means pertaining to the
sense of touch and comes from the Greek verb haptesthai, meaning to contact or to touch
(Mashpedia - Haptic Technology).
Modern use of the technology dates back to the 1950s with the invention of the
teleoperators, which were remote controlled robotic tools that were used for things like
radioactive material removal, and were later incorporated into simulators used by pilots
(Mashpedia - Haptic Technology). Haptic’s entrance into gaming occurred during the 1970s
with Sega’s Moto-Cross, which was the first video game in which you felt vibrations as part of
the game (in the game, your handlebars would vibrate when you crashed). Most often, they are
found in video game controllers, including the Xbox and Playstation rumble controllers. Recent
applications include computers and mobile devices (Mashpedia - Haptic Technology). To give
an idea as to the width of the haptics industry, it is estimated that by 2012, nearly 2/3rd of all
smartphones will be shipped with some form of haptic technology (Mena, 2012). The primary
hardware associated with the technology is actuators, which provide mechanical motion in
response to some sort of electrical stimulus (Mashpedia - Haptic Technology).
While the use of haptics has been around for decades, there has been a recent push and
resurgence of the technology across many industries and products, as will be discussed later.
The trend is driven by the need of consumers to have a better user experience with products, as
well as partly by individuals’ need for touch sensations. The trend is evolving as haptics become
better and more efficient, as well as take on new iterations that continue to push the horizon for
use and feasible applications. Consumers are demand more touch and more real experiences,
and the future of the trend is to meet those needs.
Financial Implications
While there are no direct figures related to the financial impact of haptic technology,
there are a few figures related to the industry readily available.
According to DisplaySearch, the global touch screen market is estimated to reach $9B by
2015, which come from twelve (12) major technology areas for the market (Senseg
Unveils First Feelscreen Product, 2012).
Nintendo recently disclosed that its latest iteration of the Wii will incorporate haptic
technology, but the cost of building a haptic based shell will be approximately $90 per
unit, with a more fully integrated shell costing significantly more (James, 2012).
Immersion Corporation, which is a leading innovator in haptic technology, recently
disclosed 4th quarter/FYE 2011 financials. Of total revenues of $30.6MM in 2011,
royalty and licensing income related to its haptic technology accounted for $26.9MM
2

3. Haptic Technology
April 10, 2012
during the year. Royalty income increase for the company by 13% during 2011
(Immersion Corporation: Will Its Haptic Technology Become Part Of Most
Smartphones?, 2012). The below chart documents the Company’s royalty income since
2008 and was included in the article.
Current Use
Various forms of haptics are utilized in all electronics, from touch screens on phones to
rumble controllers to the Wii and Microsoft Kinect. The latest iterations of the technology are
opening up vast new possibilities and increasingly meeting consumers’ need to touch, feel, and
have a more personal experience with their technology. I want to touch on three current
iterations of the technology.
Electronic Paper E-Readers
The “Magic” Touch Screen
The Vibrating Tattoo
Electronic Paper E-Readers
At the end of March, LG announced they would begin production on a flexible plastic
electronic paper E-Reader for use in Europe (Toor, 2012). The E-reader would have a 6-inch
high resolution display and have the ability to bend up to 40 degrees and resist damage from
approximately 1.5 meters, which is close to the average height a person reads from when
walking (Toor, 2012). The innovation was derived from E-Book users’ desire to have a more
durable product, which LG is now delivering. There is also added benefit, as the thinner product
also is a better consumer of energy. While this is not along the lines of traditional haptics, the
need for flexibility and more real-like experience while reading from electronic devices has been
the driver of this innovation.
3

4. Haptic Technology
April 10, 2012
I think this innovation falls a bit short. While the current use is tremendous for
consumers, LG could have taken this one step further. One suggestion would be to use the
technology to make a true blend of the existing products, where the E-Reader is made from the
plastic product and has total internet connectivity and storage, but is much more flexible and
bendable to fit in smaller places and be much more user friendly. Another idea LG could have
taken was to take the E-Paper product, provide wi-fi connectivity, and created a blank book with
pages, which would change based on the download. This would provide a real book experience
along with the ability to download new books and minimize the physical space associated with a
person’s library. I see the uses of this to dramatically change going forward.
The “Magic” Touch Screen
The “magic” touch screen was rumored to be in the new iPad 3, which was announced
during the first quarter of 2012 (Rose, 2012). Designed by Senseg, Inc., the feelscreen product
produces tactile sensations for touch interface devices. With the feelscreen, users will be able to
feel textures, contours, edges, and other things like peaks and valleys all from their screen. The
technology creates layers of “tixels”, texture pixels, that allow for control over the feel of the
screen (Rose, 2012). According to the article, the real innovation of the system is to its haptics
approach, which uses electrostatic attraction to modulate the friction between fingers and
surface, unlike the moving parts typically found in other haptic models (Rose, 2012).
I think the possibilities are endless for the integration and uses of the “magic” screen.
With Apple working closely with Senseg, this could lead to a real “game-changer” in tablets, as
Apple likely will lock up Senseg into some sort of exclusivity contract along the way and gain an
even bigger competitive advantage with the iPad. Going one step further, this technology would
tremendously open up the gaming world, as you could see developers, etc. incorporating this
new technology and making the gaming experience much more realistic. I think this technology
would have immediate impact in several commercial uses (medical, real estate, etc.), and could
have been introduced in those arenas first. Overall, I think this current example of haptic
technology will further advance people’s desire to feel and touch.
The Vibrating Tattoo
In March 2012, Nokia announced that a patent had been filed for a vibrating tattoo. The
premise for the vibrating tattoo is similar to Bluetooth in that the tattoo would be connected and
would talk with your cell phone. The similarities stop there, as haptic technology is the key
element to this patent. Using ferromagnetic ink, the tattoo will be created and will be highly
magnetized (Bobleanta, 2012). For knowledge purposes, ferromagnetic ink is a heavier, more
charged type ink relative to traditional tattoo inks. After charging the tattoo, the tattoo will
vibrate differently based on the notifications from your phone (Bobleanta, 2012). Whether the
notification is a call, text, email, or low battery warning, there will be individual, recognizable
vibrations from the tattoo. From a business standpoint, the tattoo would allow users to recognize
a call, etc. in either a quiet setting, meeting, or noisy function, which could lead to improved
efficiency over the long term. This tattoo would be one step above tattoos that use red ink,
which are heavily concentrated with iron and react to magnets (Bobleanta, 2012).
4

5. Haptic Technology
April 10, 2012
Sodahead, an online news outlet, conducted a survey to get peoples’ thoughts on the new
technology (PUBLIC OPINION > There's No Need for Vibrating Tattoos, 2012). An
overwhelming 78% of respondents felt the vibrating tattoo technology was “too wacky”. I fall
into the 78%. Youth under the age of 18 and atheists were the most receptive to the technology,
with 41% of youth and 50% of atheists saying it was wonderful. All other groups surveyed
overwhelmingly said the technology was wacky (PUBLIC OPINION > There's No Need for
Vibrating Tattoos, 2012). To me, this technology is redundant: I don’t need a tattoo to vibrate in
order to tell me something my phone has already indicated. Not only does it seem redundant to
me, I don’t think it will catch on commercially with this iteration. The tattoo will have to do a
lot more than vibrate, or will have to be integrated with other platforms before the technology
would catch on. I don’t think Nokia did anything wrong with the announcement, but there is still
a great deal of stumble room for Nokia and other adopters going forward. One other additional
problem worth mentioning relates to MRI machines, which rely on magnets to generate images.
Any person going through an MRI with the vibrating tattoo could be susceptible to burning,
irritation, or other bodily harm as the magnetic nature of the tattoo would react with the magnets
in the MRI machine (Melina, 2010).
Future Uses
The future of haptic technology is one of endless possibility and opportunity. I think
future haptic applications will be integrated and incorporated across several businesses and
industries. In my opinion, below is a couple of example in which haptics would be utilized in the
future.
My first example relates to the medical field. Currently, a surgeon has to be in the same
room as the patient in order to perform any type of surgery, from tonsil removal to triple bypass
heart surgery. The surgeon could work remotely from any location, which would not only
increase the availability of surgeries, but also increase the availability of expert specialty
surgeons as needed. While the procedures would be performed with robots in the room and the
surgeon operating via internet or other system, the surgeon would use haptic technology. Via a
touch screen (similar to the “magic” screen discussed earlier), the surgeon would be able to feel
every muscle and ligament in the patient’s body. The surgeon could feel all incisions and skin
movement as if they were in the same room. The one downside would the inability to see the real
organs or correct any major malfunction along the way. The correction for this could be easy, as
the screen would show a live feed of the surgery and any malfunctions could be fixed by a
surgeon on the ground. The primary difference between this and the current usage of robotics in
surgery would be the ability to feel and touch while in the remote location, instead of just going
through the motions and letting the robots do the work.
My next example would incorporate Near Field Communication (NFC) (discussed in
previous trend assignment by classmate) and haptics. Let me take you beyond the vibrating
tattoo. What if, in the future, there was a combination of the two? The current NFC technology
allows payments to be made by swiping your phone, or deals/coupons to pop up on your phone
as you walk past a section of town or a particular store. Now let’s incorporate haptics. For
discussion purposes, let’s say you are walking down the road. With the traditional NFC
5

6. Haptic Technology
April 10, 2012
technology, your cell phone would be alerted of new deals or coupons in the area, and you would
be able to view them after logging into a service like Foursquare. In the new scenario, your
phone would still be alerted by NFC as you passed a deal or coupon, but the image of the coupon
or deal would be projected from the store in a holographic type manner. With the holograph, the
individual would be able to directly interact with the deal, including scrolling through all of the
store’s current offerings, “clipping” the coupon, and transmitting it back to the store for direct
use. Once the transaction was done, the holograph could allow for further interaction with the
store, and act like a mini-portal for the company or the particular store.
Interview With an Expert
I interviewed Mandi Mena, who is the Director of Marketing at Immersion Corporation,
which is a leading innovator in haptic technology and based in California. Here’s a laundry list
of incites taken from the interview. Due to the nature of the Company, only the highlights of the
interview will be discussed (Mena, 2012).
From gaming controllers to touch screens, the popularity of haptics is surging in terms of
adoption and the overall evolution of device interfaces. The current tradeoff has been
tactile feedback for touch screen. The ability for consumers to feel and get a response
from everything they do is what drives the integration of haptics into devices. Getting
feedback from dialing a number or pressing a key is very important. As users have begun
to expect haptics as a standard feature on their devices (whether consciously or not), this
has only increased the necessity for it in the marketplace.
In today’s market, the key differentiators in products are services, applications, and user
experiences. Growth for haptics will happen as product makers bring new ways of
incorporating haptics into devices to increase the user experience to the forefront. In the
mind of the interviewer, the attention that is being paid to haptics today validates the
value proposition of the technology.
The business landscape related to haptics is changing, primarily because the hardware
and components used to create the sensations are rapidly improving. The vibrations and
feelings felt today are quickly becoming more distinctive and realistic as time goes on, as
evidenced by the entrance of High Definition haptics into the marketplace. The benefit
of HD haptics is that variations to sensations can be created, which cannot be done with
traditional haptic technologies.
Competitive advantage for haptics is tied to how it is implemented in user interfaces. A
Company will truly have a competitive advantage if they can create compelling
experiences for their customers and differentiate themselves in that regard. The
experience should be unique and unlike anything else available. The example given was
the sound and feel of a BMW door, relative to other automakers. For designers, creating
products for consumers in a specific market that feel a certain way could be the next
logical step, and give a Company additional brand awareness.
The interviewee feels that the long term view of the technology could lead to a similar
experience among multiple devices and partnerships with things like cloud computing
(e.x. a similar user experience between a person’s cell phone and their automobile). Other
possibilities include the incorporation GPS, etc., which are all helped by the improvement
in the technology’s hardware. We are just beginning to see an increase in haptics use in
6

7. Haptic Technology
April 10, 2012
the automobile industry, with the Cadillac User Experience (touch screen interface) set to
hit the market in 2013.
My personal takeaways are below.
I see a real need for the technology in the marketplace. In an age where consumers expect
immediacy and patience has become a virtue, the marketplace for the technology is only
increasing.
It amazes me that we are getting to a point where all of our devices, our cars, and our
house all have the ability to share information and provide the same user experience.
For a company such as Apple, differentiation in the marketplace is already there, so
increased utilization of haptics would only make great products better. For the lower tier
companies such as Samsung or LG, redefining the user experience with haptics could
have material long term benefits and allow the companies to be in the same conversation
as the market leader.
The potential for reach into new industries is immense. Who would have thought that
cars like Cadillac’s would be in the same conversation as tablets and smartphones?
Where does the next industry enter? Could we see a revolution in the way architects
design buildings, or in the way athlete’s train?
Conclusion
While haptics have been around for many years, consumers have such a need for the
technology that significant strides will likely be made during the coming years to make the
technology more personable and better integrated into everything we do. The future of the
technology looks bright, and appears to be an agent of change for the way people, businesses,
and industries conduct themselves. The focus is now on differentiating through the user
experience, and evidence is leaning towards that focus not changing in the coming years.
7

8. Haptic Technology
April 10, 2012
Bibliography
Bobleanta, V. (2012, March 15). Nokia is looking into haptic tattoos to help you feel who's
calling. Retrieved April 1, 2012, from UnWired View:
http://www.unwiredview.com/2012/03/15/nokia-is-looking-into-haptic-tattoos-to-help-you-feel-
whos-calling/
Immersion Corporation: Will Its Haptic Technology Become Part Of Most Smartphones? (2012,
March 5). Retrieved April 4, 2012, from Seeking Alpha: http://seekingalpha.com/article/411541-
immersion-corporation-will-its-haptic-technology-become-part-of-most-smartphones
James, D. (2012, April 5). Nintendo's E3 Show Floor Booths Revealed: Haptic Technology is
Coming. Retrieved April 7, 2012, from Zelda Informer:
http://www.zeldainformer.com/2012/04/nintendos-e3-show-floor-booths-revealed-haptic-
technology-is-coming.html
Mashpedia - Haptic Technology. (n.d.). Retrieved April 1, 2012, from Mashpedia - Haptic
Technology: http://www.mashpedia.com/Haptic_technology
Melina, R. (2010, September 01). Do MRI Machines Affect Tattoos? Retrieved 3 2012, April,
from Life's Little Mysteries: http://www.lifeslittlemysteries.com/816-do-mri-machines-affect-
tattoos.html
Mena, M. (2012, April 6). Marketing Director, Immersion Corporation. (S. McDaniel,
Interviewer)
PUBLIC OPINION > There's No Need for Vibrating Tattoos. (2012, March 22). Retrieved April
2, 2012, from SodaHead: http://www.sodahead.com/united-states/public-opinion-theres-no-need-
for-vibrating-tattoos/question-2533059/
Rose, M. (2012, March 7). Something to touch: Haptic feedback rumor gains traction for iPad
"magic" feature. Retrieved April 2, 2012, from Tuaw:
http://www.tuaw.com/2012/03/07/something-to-touch-haptic-feedback-rumor-gains-traction-for-
ipa/
Senseg Unveils First Feelscreen Product. (2012, January 10). Retrieved April 6, 2012, from
Senseg: http://senseg.com/home/senseg-unvveils-first-feelscreen-product
Toor, A. (2012, March 29). LG unveils flexible plastic e-paper display, aims for European
launch next month. Retrieved April 8, 2012, from Engadget:
http://www.engadget.com/2012/03/29/lg-flexible-e-paper-display-launch/
8

9. Haptic Technology
April 10, 2012
Interviewer’s Bio
Mandi Mena is the Director of Marketing at Immersion and brings over 10 years experience in
high tech marketing. Most recently, she was part of the product management team at mobile
start up Zumigo, and prior to that, she was the Sr. Manager of Product Management for carrier
messaging products at Verisign (acquired by Syniverse). Mandi also served in various marketing
and product management roles at Synaptics, where she was part of the team who first developed
capacitive touch interfaces for mobile devices.
Mandi has a degree in Business Marketing from California Polytechnic, San Luis Obispo.
9