1. Samuel Liberatore (407) 800-1376 samlib@live.com
Samuel Liberatore
(407) 800-1376
(321) 458-5778
samlib@outlook.com
samlib@live.com
Summary Over six years in customer focused sales roles. My career includes detailed
experience in sales positions with cross-selling requirements. Working at
large financial institutions, I have developed effective telephone and
interpersonal communications skills. My skill-set as enabled me to meet
and exceed key performance indicators and become a top performer in
customer relationship management. I excel at coaching associate in
contact center and retail environments.
.
Skills Business Software: Excel, Word, Access, and Outlook, Lotus notes
Customer Relationship Management Software: Oracle, SAP.
Salesforce.com, Zoho, HOGAN/ACAPS, ARGO CRM
Technical Skills: software troubleshooting,
Database management, System configuration
General Accounting: Accounts Receivable/Accounts Payable
Telephone Sales: Inbound/Outbound calling
Experience
SunTrust
Business Client Service Specialist, Orlando, Florida
• Processed research requests and documented ticket information
• Provided client assistance with mobile and web bank applications
• Resolved operation errors and client disputes
• Escalated urgent problems to appropriate internal resources
• Managed client expectations to ensure customer relationship
• Documented and monitored client requests
• Verified client administrator status
• Managed fee refund process for bank bill-pay errors
• Assisted clients with configuration of third party financial software
US Bank
Personal Banker II, Hillsboro, Oregon
• Effectively responded to escalated customer resolution issues
• Prioritized and organized tasks promptly

2. Samuel Liberatore (407) 800-1376 samlib@live.com
• Adhered to bank operational procedures and regulations
• Increased revenue by partnering with other business lines
• Expanded customer relationships, and created book of business
• Processed loan documents while adhering to financial regulations
• Received awards for high ratings on key driver scores
• Cross-sold products and services using features and benefits
US Bank
Inbound Tele-Sales Banker 2 , Portland, OR
• Verified clients identity on telephone
• Adhered to workflow schedule
• Followed bank operational procedures and regulations
• Increased customer satisfaction, explained bank policies
• Input consumer credit applications
• Acknowledge customer concerns, and met average handle time
• Cross-sold products and services using features and benefits
Education University of Central Florida 2011
BS, Social Sciences
References Gladly submitted Upon Request