Diese Präsentation wurde erfolgreich gemeldet.
Wir verwenden Ihre LinkedIn Profilangaben und Informationen zu Ihren Aktivitäten, um Anzeigen zu personalisieren und Ihnen relevantere Inhalte anzuzeigen. Sie können Ihre Anzeigeneinstellungen jederzeit ändern.

Sam_Liberatore_Resume6

29 Aufrufe

Veröffentlicht am

  • Als Erste(r) kommentieren

  • Gehören Sie zu den Ersten, denen das gefällt!

Sam_Liberatore_Resume6

  1. 1. Samuel Liberatore (407) 800-1376 samlib@live.com Samuel Liberatore (407) 800-1376 (321) 458-5778 samlib@outlook.com samlib@live.com Summary Over six years in customer focused sales roles. My career includes detailed experience in sales positions with cross-selling requirements. Working at large financial institutions, I have developed effective telephone and interpersonal communications skills. My skill-set as enabled me to meet and exceed key performance indicators and become a top performer in customer relationship management. I excel at coaching associate in contact center and retail environments. . Skills Business Software: Excel, Word, Access, and Outlook, Lotus notes Customer Relationship Management Software: Oracle, SAP. Salesforce.com, Zoho, HOGAN/ACAPS, ARGO CRM Technical Skills: software troubleshooting, Database management, System configuration General Accounting: Accounts Receivable/Accounts Payable Telephone Sales: Inbound/Outbound calling Experience SunTrust Business Client Service Specialist, Orlando, Florida • Processed research requests and documented ticket information • Provided client assistance with mobile and web bank applications • Resolved operation errors and client disputes • Escalated urgent problems to appropriate internal resources • Managed client expectations to ensure customer relationship • Documented and monitored client requests • Verified client administrator status • Managed fee refund process for bank bill-pay errors • Assisted clients with configuration of third party financial software US Bank Personal Banker II, Hillsboro, Oregon • Effectively responded to escalated customer resolution issues • Prioritized and organized tasks promptly
  2. 2. Samuel Liberatore (407) 800-1376 samlib@live.com • Adhered to bank operational procedures and regulations • Increased revenue by partnering with other business lines • Expanded customer relationships, and created book of business • Processed loan documents while adhering to financial regulations • Received awards for high ratings on key driver scores • Cross-sold products and services using features and benefits US Bank Inbound Tele-Sales Banker 2 , Portland, OR • Verified clients identity on telephone • Adhered to workflow schedule • Followed bank operational procedures and regulations • Increased customer satisfaction, explained bank policies • Input consumer credit applications • Acknowledge customer concerns, and met average handle time • Cross-sold products and services using features and benefits Education University of Central Florida 2011 BS, Social Sciences References Gladly submitted Upon Request

×