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Heroku

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Heroku

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Heroku

  1. 1. Salesforce Heroku Build together and deliver modern custom apps Alan Yaverbaum – Platform solutions
  2. 2. This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Statement under the Private Securities Litigation Reform Act of 1995 Forward-Looking Statement
  3. 3. Customers Expect an Engaging Experience Modern apps drive customer interactions Responsive Personal Intelligent
  4. 4. Loyalty & Engagement Apps Websites & Media Apps eCommerce Apps What can you build with Heroku Enterprise? Internet of Things Apps Marketing Campaign Apps
  5. 5. Every Company Needs to Be a Customer App Company Customers engage with your brand via apps Brick-and-Mortar Retailer Apps Company Home Controls Manufacturer Apps Company Shopping Center Operator Apps Company
  6. 6. Companies from Startups to Fortune 500 Use Heroku
  7. 7. “Thanks to Heroku we can focus on our app and business logic, not our infrastructure” - Jonathan Eng, CTO Heroku powers Innovations in Lending Needed a solution to run the Upstart web application for loans No DevOps team As the company matures, the IT team needs a variety of solutions to meet business’ evolving needs Chose Heroku from the start because it was easy to use Heroku’s efficiency enabled Upstart to run their web app without DevOps for past 5 years Heroku’s partners create a rich ecosystem of solutions that are easy to integrate Challenge Solution 5 years without DevOps team thanks to Heroku Lightning Platform 2 to 2000 dynos Amount of dynos used
  8. 8. Build together and deliver modern custom apps Salesforce Heroku Empower Dev Teams to Do Their Best Work Developer choice and collaboration with IT lets teams ship features, fast Enterprise Scale and Security IT Trusts Meet compliance needs easily and increase visibility to build trust with developers Connected Apps that Delight Customers Consumer-style apps connected to CRM meets the unique needs of customers
  9. 9. One platform for your customers, partners and employees Empower Everyone to Build Apps and Experiences NO-CODE CODE BUSINESS USERS DEVELOPERS LOW-CODE Toya Gatewood Salesforce Admin Jordan McDaniel Developer & Architect AppExchange Lightning App Builder Lightning Community Builder Heroku Salesforce DX
  10. 10. Heroku is a PaaS built on top of Amazon Web Services Developers focus on building amazing apps, Heroku does the rest Tami Lau Sr Programmer Your developers build apps OS SCALABILITY SECURITY ORCHESTRATION MONITORING LOGS, COMPLIANCE COLLABORATION USER ROLES / PERMS DEVOPS (& CI/CD) INTEGRATIONS USER ROLES / PERMS CRM INTEGRATION SERVERS STORAGE NETWORKING VIRTUALIZATION Heroku manages everything
  11. 11. Heroku Connect Syncs Directly to Salesforce Seamless two-way data between customer-facing apps and your business on Salesforce Employee AppsCustomer Apps Heroku Connect
  12. 12. Appendix
  13. 13. - Heroku and Lightning Platform - What’s inside Heroku - Heroku Products - Heroku Postgres - Heroku Private Spaces - Heroku Flow - Heroku Connect - Heroku Shield - Navigating Salesforce Integrations - Customer Stories Appendix slides Table of Contents
  14. 14. Heroku and Lightning Platform
  15. 15. What’s inside Heroku ?
  16. 16. What’s in the Heroku Platform? App Management Scaling Monitoring Logging Metrics App Development Dev Tools CI/CD Dashboards TeamsSettings Multi-language Data Services Dynos Databases Integrations Events Security Compliance and Trust Heroku Shield Private Spaces Your Customer App
  17. 17. Customer Apps Things That Make Up Heroku Amazon Web Services Heroku Platform Data Services Trust & Compliance Private Spaces, Heroku Shield Auth & Networking Dev Ex DevOps, Dev Tools Heroku CI/CD Admin Ex Collaboration, Teams, Policies Customer code Add-ons Connect Op Ex Monitoring, Scaling, Metrics, Logging
  18. 18. Heroku Products
  19. 19. Heroku Postgres Easily Manage Your Data Postgres delivers tools to unleash your data’s potential Continuous Protection and Health Constantly monitored to ensure the safety and health of your database Make your Data More Powerful Maximize your data instead of spending time on database setup and maintenance Secure, managed database as a service Mary Olson Fajimi IT Development Manager
  20. 20. Heroku Private Spaces Dedicated Private Networks Private, isolated networks for internal services Private Data Services Keep your data more secure and private in your internal network Fast, Intuitive Set Up Setting up a space is as easy as naming it and clicking a button Your own private and secure Heroku, delivered as a service
  21. 21. Heroku Flow Professional Workflows in Seconds Heroku flow brings easy-to-use structured workflow for continuous delivery Better Quality, Tighter Integrations Automatically review apps and trigger tests to catch flaws before your users do Easy Collaboration for Faster Releases Heroku Teams lets members seamlessly collaborate on changes to code App-centric Continuous Delivery without the drama Jen Oleksiw VP of IT
  22. 22. Heroku Connect Faster, More Complete Insights with Postgres Your data in one secure, managed Postgres database. Leverage Postgres as a powerful data integration layer Configure with Point-and-Click Connect data to Salesforce with an intuitive UI. Easily adjust polling frequencies to control sync rates Extend Your CRM Data Build apps that span Heroku and Salesforce Seamless Heroku and Salesforce data sync Tami Lau Sr Programmer
  23. 23. Heroku Connect Datasheet Download here: https://sfdc.co/ConnectDataSheet
  24. 24. Heroku Connect Multi-Org Reference Architecture Your Heroku App Heroku Postgres AMER Org Heroku Connect Bi-direction sync Heroku Private Spaces APAC OrgEMEA Org LATAM Org Bi-direction sync Key Deals Accounts Engagements Key Deals Accounts Engagements Heroku Connect Heroku Connect
  25. 25. Compliant Platform for Sensitive Apps Reduce the risk, complexity and costs from managing compliance requirements on AWS Secure Data Management for Sensitive Information Monitor data access and enforce security policies while enabling a holistic view of your customers Designed to Meet Industry Regulations Build high-compliance apps that support HIPAA, *PHI and PCI requirements with ease Heroku Shield The fast and secure way to build high-compliance apps *Shield Connect is not included within the scope of Heroku’s PCI-DSS Attestation of Compliance
  26. 26. Heroku Shield Deeper Dive into Heroku Shield Services Shield Private Spaces Get all the benefits of a network isolated Heroku Private Space with additional trust controls to deliver high compliance apps with confidence. Shield Postgres Shield Postgres further extends Heroku Postgres to guarantee that your sensitive data is always encrypted both in transit and at rest. Shield Connect* Using Heroku Connect’s bi-directional synchronization between Salesforce and Shield Postgres, you can share sensitive PII/HIPAA BAA data in a high compliance environment. Shield Dynos With Shield Private Dynos, our’ isolated containers for running code include an encrypted ephemeral file system and restricts SSL termination from using TLS 1.0 *Shield Connect is not included within the scope of Heroku’s PCI-DSS Attestation of Compliance
  27. 27. Heroku Shield – Sales Overview Deck Download the complete Heroku Shield Sales Deck https://sfdc.co/heroku-shield
  28. 28. Navigating Salesforce Integrations
  29. 29. MuleSoft Anypoint Platform Data and events with Salesforce Direct integration between Salesforce & another system Show virtual data in Salesforce Enhance real-time user interactions with data from other systems, no data duplication Enterprise APIs Salesforce Connect API-led connectivity Enterprise platform to connect any system through reusable APIs and integrations Salesforce Integrations Salesforce and Heroku Leverage database to enrich data or create feature rich apps A customer profile from every source Engage across clouds based on a single view of the customer Heroku Connect Salesforce 360 Connect every system, customer and device
  30. 30. Salesforce Integration Solutions and Use Cases Solution Great For Use Cases Heroku Connect MuleSoft Anypoint Platform Salesforce Connect Digital transformation initiatives that require integration of multiple apps and data sources on premise, in the cloud or hybrid Connect Salesforce to external systems and separate orgs without data import Instant deployment of scalable database with point and click integration to Salesforce CRM • Extend Salesforce data to Heroku for custom app dev • Integration layer between Salesforce and external systems • Offload resource intensive and complex operations • Consolidate data from multiple Salesforce orgs • Full lifecycle API management • Connect SaaS to SaaS or on-prem systems • Deploy connected microservices architecture • Batch ETL operations • Real-time access to external data • Simple point and click setup for rapid integration • Manipulate external data without importing it • Surface data from satellite orgs in central Salesforce org
  31. 31. Customer Stories Click below for the complete list of customer slides https://sfdc.co/Heroku-Customer-Stories
  32. 32. “Thanks to Heroku we can focus on our app and business logic, not our infrastructure” - Jonathan Eng, CTO Heroku powers Innovations in Lending Needed a solution to run the Upstart web application for loans No DevOps team As the company matures, the IT team needs a variety of solutions to meet business’ evolving needs Chose Heroku from the start because it was easy to use Heroku’s efficiency enabled Upstart to run their web app without DevOps for past 5 years Heroku’s partners create a rich ecosystem of solutions that are easy to integrate Challenge Solution 5 years without DevOps team thanks to Heroku Lightning Platform 2 to 2000 dynos Amount of dynos used
  33. 33. Align Technology Brings the Invisalign Brand Web Portfolio of Apps to Heroku Align runs a number of consumer-facing apps, used by thousands of consumers each month. Apps can require almost daily updates which range from very large iterations to small changes on individual docs. Align needed a solution that enabled them perform quick updates whenever needed. “I don’t need to worry about patching, adding additional storage, or security vulnerabilities.” Leela Parvathaneni, Director of Customer-Facing Apps, Align Technology Heroku’s managed solution allows Align to focus their people and energy on their apps, not on DevOps. Heroku enables Align to easily deploy new apps or scale their apps in response to heavy demand. In addition, the developer experience on the platform allows for quick updates and helps the team respond faster to business needs. Challenge Solution Lightning Platform
  34. 34. Leading Retail Giant Builds E-Commerce Web App on Heroku Macys is America’s larges department store by sales with over 800 stores globally. To stay competitive, Macy’s needed to offer innovative omni-channel digital experiences. They needed a flexible platform that enabled them to keep up with fashion trends, changing customer preferences, new marketing promotions, and more. "Heroku enables us to test, learn and proceed aggressively with new mobile ideas that excite our customers.” Shawn Morrissey, VP of Mobile Engineering, Macys.com Macy’s migrated core mobile e-commerce apps to Heroku, which offered business agility and performance. Heroku offered the easy scalability needed to reliably handle the seasonal traffic spikes. With Heroku, the team can test, learn, and quickly implement new ideas that excite their customers and deepen engagement. Challenge Solution Lightning Platform

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