Webinar with Ventana Research - The three waves of customer experience - recorded 9th October.
Our recent webinar with Ventana Research outlined how companies can use customer service to differentiate themselves from the competition. Richard Snow, VP & Research Director from Ventana, presented some of the findings from a recent white paper, showing how organisations now need to engage with their customers through many different channels in order to provide a superior customer experience.
View the slides from the webinar here. If you would like to listen to the webinar session, please go here to access: https://www.salesforce.com/uk/events/details/webinar-service-09-10-2014/.