1.
How to Be
a Salesforce Admin Superhero
BROUGHT TO YOU BY THE SALESFORCE APPEXCHANGE

2.
Salesforce admins can save the day at their
company in many ways. Click through for
apps and best practices that will help
you go above and beyond whenever duty calls.

3.
Get the training
you need.
Superhero admins aren't born
with superpowers. Attending
Salesforce admin and developer
classes will you develop your
Salesforce powers.
#1

4.
“C” is for
“Certified.”
Salesforce certifications prove your skills to your organization
while ensuring your powers are as strong as other admins so you
can tackle bigger challenges.
#2
CERTIFIED

5.
Listen to your users.
Listen to your stakeholders.
Listen to your management.
Have ears bigger
than your mouth.
#3

6.
Make announcements about new features, apps, and use cases.
Leverage multiple channels to get your message out there.
(For example: a newsletter, Chatter, webinars, and YouTube.)
Communicate, communicate,
communicate
#4

7.
That’s like handing a
salesperson a phone and
telling them “sell.” Give
users the tools and training
to be successful.
Don’t assume
employees know what
to do with Salesforce.
#5

8.
The AppExchange is the #1 marketplace for apps built
specifically for superheros like you. You'll find Apps to make
Salesforce faster and extend Salesforce to more users.
Visit the AppExchange
regularly to see what’s
new from developers.
#6

9.
Give your users a
new app often
#7
With a huge mix of free and
paid apps, you can roll out
new features all the time
to keep users engaged.

10.
Even paid apps will typically offer a free trial and you can
always uninstall. The myriad of AppExchange peer reviews
are a great reference when trying out an app.
Download and try
new apps from
the AppExchange.
#8

11.
Downloading and using analytics apps from the AppExchange
can give you this shareable data with the click of a button.
Give users, stakeholders,
and leadership data
they didn’t know existed.
#9

12.
Salesforce releases three
upgrades a year based on
admin feedback and often
contain tons of new tools
to help you move faster.
They also help you plan for
changes or features
coming in the next release.
Read and understand
release notes.
#10

13.
Attend your local user group to learn best practices from other
admins and developers. Join the Salesforce Success Community.
Use #askforce to get answers to admin questions via Twitter.
Every superhero needs a
sidekick or two.
#11

14.
Wear a superhero
costume everyday.*
#12
*optional

15.
The Salesforce AppExchange is the enterprise app marketplace
where 2,000+ apps help Salesforce customers be more productive, connected,
and mobile. Visit the AppExchange and explore the possibilities today.
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