1.
FME, improving public
services one transformer at a
time

2.
FME
User
Conference
20
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Jon Hawkins
GIS Project Lead
Waterford City and County Council, Ireland
Over 20 years’ experience of implementing,
managing, and utilising GIS in the public sector in
both the UK and Ireland.
Certified FME Professional since 2013. Recently
completed a Masters in Business Administration
(eMBA).
Swimming in the sea helps me come up with
new ways to use FME.

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FME
User
Conference
Are your workspaces really
delivering what your
customers need?

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FME
User
Conference
Could they be doing
more to make your
colleagues lives easier,
and to deliver better
services

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Conference
Agenda
● The old way of improving
things using FME
● A new way, to make
genuine and sustained
improvements to your
organisation using FME

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FME
User
Conference
The old way

7.
FME
User
Conference
20
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8.
FME
User
Conference
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FME
User
Conference
Process improvement using FME

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FME
User
Conference
Identify
Customers and
Specify Value
Create Flow by
eliminating waste
Identify and
map the
Stream
Respond to
Customer Pull
Pursue
Perfection
Maximising the
Value using Lean
Principles and
Methods
Continuous Improvement Cycle

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FME
User
Conference
So what does this look like and what can it
achieve

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FME
User
Conference
Staff identified the value,
together we mapped the entire
process and identified areas
that could be improved. We
carried out a time and motion
study on the areas identified to
reveal the hidden workings and
waste.
Developed an FME
Workspaces to remove
waste, knowing
exactly what was
required and what
could be done to help
improve the entire
process.
Process lacking a standardised
assessment format for producing
final decisions, and more
consistency required. Also, time
being wasted on producing
non-standard documentation.
Planners Report
1 2 3

13.
Planners Report
Site Visit

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FME
User
Conference
Allocation of Applications and Monitoring

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FME
User
Conference
Time and motion study

16.
95+ mouse clicks
35 times opening
and closing
browser windows
4 to 6 minutes spent
copying, pasting and
reformatting text
Under-utilisation of
resources
50 seconds spent working around a
problem that could be fixed
Value-Add Analysis
3 Planners:
• 3 ways of working
• 3 templates
• 3 sets of wording

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FME
User
Conference
Before and After

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FME
User
Conference
Reading and formatting textual data - Before

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FME
User
Conference
Reading and formatting textual data - After
40+ MS Word
Transformers
Thanks to: Jan Bliki - European Environment Agency, Copenhagen

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FME
User
Conference
Spatial Analysis - Before
60+ policy and
constraint layers to
consider

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FME
User
Conference
Spatial Analysis - After
22+ Feature
Reader
Transformers

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FME
User
Conference
New one best way

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User
Conference
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After 8 clicks of the mouse, and a wait of 20 seconds,
the draft report is ready for the planner to review and
add value
On demand, standard, systematic, and without waste

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FME
User
Conference
39%
Before
Value-Add Activities

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FME
User
Conference
86%
After
Value-Add Activities

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Conference
Thanks to 300+ transformers
Planners now spend 47% more
of their time on value adding
activities, and are experiencing
time savings of 41%+ during this
stage of the overall process.

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FME
User
Conference
But we didn’t stop there…

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User
Conference
Allocation of Applications
and Monitoring
• Dashboard for oversight and
allocation
• Date calculator transformers help
create meaningful live statistics,
through the creation of additional
date fields

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FME
User
Conference
Site Visit App
• Data written to AGOL daily
• Replacing post it notes on maps and
lat lngs written on case files
Links to launch SatNav in car

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FME
User
Conference
To really improve a
process we should take our
passion for FME and visit
where the value is added,
the “Gemba”

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FME
User
Conference
Here you will find infinite opportunities
to use FME transformers to improve
processes, make the lives of your
colleagues easier, and in turn deliver
better public services.

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FME
User
Conference
Local government sector in
Ireland provides 1,000+ public
services
That’s a lot of processes that FME could help improve
Source: LGMA.ie

33.
Thank You
jhawkins@waterfordcouncil.ie

34.
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FME
User
Conference
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