The document discusses how visuals can be used effectively at work. It provides examples of how employees at XING have used visuals such as drawings, diagrams and visual notes. These visual techniques have helped convey complex information more easily, engage participants in meetings and brainstorming sessions, and change how some colleagues view the work of the UX team. The document encourages spreading the "visual virus" and provides tips for using visuals successfully at work.
2013 05-21 UX LX Visual Virus @ Work by Britta Ullrich
1. Watch out!
High risk of infection:
the “visual virus” at work.
Britta Ullrich
Senior UX Manager
May 16, 2013
2. About my multiple personalities…
Senior UX Manager
I do qualitative research to find
out what makes our users tick,
what their needs are, and how
they rate XING.
2
3. About my multiple personalities…
Senior UX Manager
Singing Bowls
I give sound massages to enhance
relaxation, in particular among
people that tend to get tangled
up in their thoughts.
3
4. About my multiple personalities…
Senior UX Manager
Singing Bowls
Visual Facilitator
I teach adults basic drawing skills
that they can use at work!
My vision is to spread the visual
virus all over the world!
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5. What’s in it for you…
1. Understand why visuals
work @ work
2. See some hands-on examples
3. A treasure chest of secret tips
6. You might be asked…
Drawing
at work?
YES!
Source: customsouthparks.com
18. “We were under pressure to meet
deadlines and had to present to the
whole department.”
Daniel, Team Lead User Care
19. “We didn’t want to bore our
colleagues with PPT slides. ”
Ulrike, Director User Care
20. “Hand-made drawings are more personal
and help the audience to remember the
story!”
Timm, CPO
21. “The new testing concept was
understood really quickly.”
Britta, Sr. UX Manager
22. “Visual card sortings work well
for intuitively ordering our
process.”
Zita, Interaction Designer
“It’s great for breaking
down complex processes.”
Patrick, Product Manager
23. “It’s important to differentiate
between different target groups.”
Faye, Marketing Manager
24. “Easy to draw, but has a lot more
impact than just writing down the
words.”
Leonie, Visual Designer
25. “We tried to find a picture that
summarized our team values.”
Julika, Frontend Engineer
26. Some hands on examples …
“This picture explains the exercise
much better than words can.”
Susanne, Senior HR Manager &
Agile Admirer
27. “Visual notes on my iPad help me to
remember the most important facts!”
Eva, Jr. Manager User Insights
28. Some hands on examples …
Visual brainstorming sessions
spark our imagination!
29. Some hands on examples …
XING’s visual dictionary
in Confluence
30. Some hands on examples …
Even XING’s door signs
have been “infected”
36. It changed the way we work…
“I focus even
more on
storylines.”
“I now draw a lot, which
makes my work so much more
enjoyable.”
Communication Designer
CPO
“My moderation style has been
turned on its head. It’s great fun
for everyone inv0lved,
including myself.”
Senior Human Resources Manager & Agile Admirer
37. And it changed the way my colleagues
think about UX…
“I still admire people who can
sketch in real time.” :-)
CPO
“I am even more
impressed by what
they do.”
Team Lead Community Management
“I was impressed with the UX
team’s competence (not that I
doubted it before ;-)) and it gave
me more insights into the kind
of work they’re involved in.”
Senior Manager Quality Assurance
38. Food for thought…
Visuals @ work…
1.
…enhance understanding, focus, & memory!
2.
…are not about art but ideas – draw quickly!
3.
…increase fun and appreciation levels!