This document discusses bridging the gaps between different stakeholders in BizDevOps. It emphasizes the importance of communication, mutual understanding, respect and tolerance between development, operations, and business teams. The key to bringing all links together is communication on an equal level by speaking each other's languages, being open-minded, embracing diversity, and showing appreciation for different perspectives. Stereotypes and a lack of empathy can break the necessary links between stakeholders.

1. Bizdevops - from development to the
customer -
how to bring all links together to an
amazing chain!
devopsdays Paris on 14./15.04.2015
by Sabine Bernecker-Bendixen
sabine@sof-it.de
Twitter: @SabineBendixen
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2. ABOUT ME
EXPERIENCE TOPICSWORKING WITH PEOPLE FOR
MORE THAN 20 YEARS
COMMUNICATION SKILLS, SOFT SKILLS, SALES TRAINING,
TEAM WORK & TEAM CULTURE, LEADERSHIP
SABINE BERNECKER-BENDIXEN
FREELANCE CONSULTANT FOR MORE THAN 13 YEARS
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3. CURRENT PROJECTS
WWW.SOF-IT.DE WWW.PROJECT-LAAS.COM
SOF-IT: SOFT SKILLS FOR EMPLOYEES IN IT
LAAS: LEADERSHIP AS A SERVICE
THINK OUTSIDE THE
BOX!
FOCUS ON THE HUMAN FACTOR!
KEY STATEMENTS OF MY WORK
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4. THE EXPERIMENT
LET´S BUILD A CHAIN!
ALL OF YOU! RIGHT HERE AND NOW!
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5. what you need for it
need to move
need to leave your
comfort zone
need to look for others
need to get in touch
need to open your
mind
need to be motivated
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6. Who are the “biz“ in
bizdevops?
BIZ
USERS
CUSTOMERS
CLIENTS /
ORDERING PARTIES
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7. Who are the “biz“ in
bizdevops?
BIZ
USERS
CUSTOMERS
CLIENTS /
ORDERING PARTIES
THOSE
WHO
PAY
THE
BILL
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8. ATTENTION!
TASK: HOW?BRIDGE THE GAP! CHECK YOUR ATTITUDE!
THERE MIGHT BE A HUGE GAP
BETWEEN THE 3 PARTS OF BIZDEVOPS
BIZ DEVOPS
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9. different knowledge
different expectations
different responsibilities
different points of view
different characters
different communication
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10. Being your own “biz“...
your own expectations
your own point of view
your own demand on
usability
your own abilities
BY DEVELOPING TOOLS /
PROGRAMS FOR YOUR OWN
USAGE, YOU KNOW...
DEVELOPING NOT FOR YOUR OWN USAGE DEMANDS...
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11. ...to communicate
with the “biz“!
without stereotypical
thinking
without prejudices
with real interest in the
requirements
with real interest for
their points of view
THE “BIZ“ ARE THE PURPOSE OF YOUR WORK NOT A DISTURBANCE!
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12. special situation
be aware of moving
targets
be aware of floating
requirements
BE FLEXIBLE AND OPEN MINDED
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13. THOMAS A. HARRIS US PSYCHIATRIST & AUTHOR / TRANSACTIONAL ANALYSIS
...STEROTYPICAL THINKING!
“I AM OKAY - YOU ARE OKAY“ IS THE ONLY USEFUL ATTITUDE!
DON´T BREAK THE LINK BETWEEN ALL
STAKEHOLDERS BECAUSE OF....
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14. BE OPEN MINDED!
WELCOME DIVERSITY!
DON´T LET YOUR
ATTITUDE STRAP
YOU IN YOUR OWN
COMFORT ZONE!
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15. Your own
inner team...
...if you say “I can“ or “I can´t“,
you will be right!
...determines your attitude!
...is responsible for your
success or failure!
YOUR OWN INNER TEAM
NONO
YEAH, GREAT
REALLY?
AGAIN?
IT WILL WORK!
SO LET´S DO IT!
OK, IF IT HAS
TO BE
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16. LOVE YOUR “BIZ“ - NO MATTER IF DEV OR OPS
YOUR ARE OKAY - THEY ARE OKAY!
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17. THE KEY FOR BRINGING ALL LINKS TOGETHER!
COMMUNICATION ON EYE LEVEL!
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18. The right way to
communicate...
the ops need to speak
dev
the ops need to speak
biz
translator with
empathy
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19. DEV BIZ
THE MOST CONFLICTING LEVELS
FACTUAL INFORMATION VS. RELATIONSHIP
FOUR SIDES MODEL OF COMMUNICATION
FRIEDEMANN SCHULZ VON THUN
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20. Diversity as
opportunity
The most useful person
with the needed abilities
in the right position!
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21. mutual
understanding
Respect & tolerance &
the will to understand...
...ARE THE MOST
IMPORTANT
BASIC VALUES!
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22. Response-ability!
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23. BE TOLERANT! BE RESPECTFUL!
LOVE WHAT YOU DO!
SHOW APPRECIATION
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24. HOPE YOU ENJOYED MY PRESENTATION
ANY QUESTIONS?
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25. I hope you enjoyed the presentation! This
presentation is for your own use only, not for a
public purpose. If you have any further questions,
feel free to contact me!
sabine@sof-it.de
blog.sof-it.de
sof-IT by Personal Best! Sabine Bernecker-
Bendixen, Erlenweg 11, 24791 Alt Duvenstedt,
Germany
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26. Some further information
and source references
HTTP://DE.WIKIPEDIA.ORG/WIKI/THOMAS_ANTHONY_HARRIS
HTTP://DE.WIKIPEDIA.ORG/WIKI/FRIEDEMANN_SCHULZ_VON_THUN
HTTP://I.DAILYMAIL.CO.UK/I/PIX/2012/06/29/
ARTICLE-2166260-13D3BC43000005DC-706_964X506.JPG
HTTP://CDN2.HUBSPOT.NET/HUB/242200/FILE-2119714846-JPG/
BLOG_IMAGES/SKILLS-GAP-IM.JPG
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