12. WHY CULTURAL TRANSFORMATION
92% of transformation program failure are due to
people, org and leadership shortfalls - Gartner
50% of ERP implementations fails and of those failures, 87%
are because of user adoption issues, not a software technology
issues – Garter & KPMG Studies
14. HOW JSW HAS INTRODUCED FIRST EVER ROBOTIC PROJECT
Awareness
1
ROBOT is your Friend,
Lets Welcome Him / Her
Physical Cut out of
Robot with QR Code
15. HOW JSW HAS INTRODUCE FIRST EVER ROBOTIC PROJECT
2
Involvement
Dhruva
Sathi Zoom
Pragati
Auro Chanakya
Kuber Striker
Varun Zoom
Newtwon Utkarsh
Namkaran
Conduct a small
Competition to give
names to Robots
Employees felt
connected
Ensure Gender
Sensitivity
(Female Bot – Pragati)
16. HOW JSW HAS INTRODUCE FIRST EVER ROBOTIC PROJECT
3
Empowerment
23%
Robotics Trained
Employees
2%
RPA
Certified
Talent Management
Formulated “People First” approach in diverse
domains using technical knowhow
17. TALENT MANAGEMENT - CREATING NEXT GEN. LEADERS
Next Gen Leadership
Formulated “Developing next line leaders ” approach and
motivate them to participate in key business forums (First of
its kind in Captive SSC)
Middle / Junior level managers participated
and won industry awards.
R2R Team wins the SILVER TROPHY (CCQC-2019)
AP team won GOLD AWARD at 51th
Mini Convention organized by Quality
Circle Forum of India, Pune
PMO Team won THE PROJECT
PROFESSIONAL OF THE YEAR -
2019 at the Project Management
World Summit & Award
Minimum Two Industry Award by Each team – Part of Annual operating plan of JSW GBS 2018-19
18. Outcome
1
2
3
Context
Process Reengineering
• Logistic Invoices
• Supply & Services invoices
• Payments
• Vendor Support Cell
• Payroll
Implementation across F&A, HR & Commercial
4
Establish Centre of Excellence
5
Design & Development
Jan 2019
Feb 2019
Mar 2019
Feb 2019
Dec 2018
Go Live – Wave2
Jun 2019
77
Opportunity finalization
Go Live Wave-1
Apr 2019
6
20%
Efficiency
achievement
Fastest
RPA
Impleme
ntation