Presentation given by Moldova at the Service Design and Delivery in a Digital Age - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Topic 3: Quality management systems and quality culture.
Implementation of the inter-sectoral policy and the one-stop shop mechanism for the provision
of public services; management, development and provision of public services; standardization
and quality control
Possession of state information resources, state information systems and the national archival
State records, state registration of civil status documents and population documentation
State registration of legal entities, their subsidiaries, representative offices and individual
entrepreneurs, regulation of entrepreneurial activity through licensing
State registration and assessment of real estate and rights over it
Registration and identification of vehicles; qualification and documentation of vehicle drivers
HOLDER OF THE STATE REGISTERS
IS "Real estate cadastre"
IS "State Register of Administrative
Territorial Units and Addresses"
IS "Government Customer
6. SPECTRUM OF SERVICES
Registration of civil status documents
and citizenship of the RM
Identity documents of the National
Registration and licensing
of legal entities
registration of vehicles
Request for Mobile Office service
7. APPLIED STANDARDS
Quality management system.
Information technology. Security techniques.
Information security management system.
Anti-bribery management system.
Requirements with guidance for use
National internal control standards
8. NATIONAL INTERNAL CONTROL STANDARDS
Regulation on the self-evaluation
Reporting of the internal managerial control system
The issuance of the Statement of Managerial Responsibility, that the
Agency annually prepares, which is addressed to the Ministry of Finance
Annual Report on the Internal Managerial Control and the Statement of
9. QUALITY MANAGEMENT SYSTEM (ISO 9001)
Improving the quality of products and services
Identifying nonconforming activities and products
Increasing the level of customer satisfaction and perception
Controlling and monitoring processes
Ensuring a risk-based thinking
10. INFORMATION SECURITY MANAGEMENT SYSTEM (ISO 27001)
The credibility, integrity and confidence given to customers, employees,
contractual partners and owners that Agency's information and
IT systems are protected
Providing evidence for the authorities that the laws and regulations are
Ensuring a business continuity and disaster recovery plan, suitable for
Increasing productivity by reducing operational risks and greater
availability in the exploitation of IT systems
11. ANTI-BRIBERY MANAGEMENT SYSTEM (ISO 37001)
Adoption of a policy and procedures to combat corruption
Management’s demonstration of its leadership and commitment
Training in the spirit of fighting corruption
Designation of a person to supervise compliance with this policy
Assessment of corruption risks related to some projects or some
Implementation of financial, commercial or contractual means of control,
as well as in the procurement field