AI strategies, by Siim Sikkut. SIGMA Webinars on service design and delivery in the WB

Support for Improvement in Governance and Management  SIGMA
Support for Improvement in Governance and Management SIGMA Senior Adviser, Strategy and Reform um Support for Improvement in Governance and Management SIGMA
AI strategies, by Siim Sikkut. SIGMA Webinars on service design and delivery in the WB
ESTONIA
STRATEGY TOWARDS AI-POWERED
GOVERNMENT
www.digitalnation.eu
CONTEXT: STARTING FROM SCRATCH
www.digitalnation.eu
National AI strategy
(July 2019):
• Building base capacity
• Government as lead user
• Existing + new measures
• Two-year timeframe
Cyber incidents detection from X-Road traffic
www.digitalnation.eu
Agriculture – satellite
image analysis
- Detection of cutting hay
- No need for on-site inspections
Unemployment insurance fund
Long-term unemployment risk
©
Annika
Haas
HANS
Speech
Recognition
in
Parlament
AI strategies, by Siim Sikkut. SIGMA Webinars on service design and delivery in the WB
WHAT WORKED:
www.digitalnation.eu
1) Practical use cases: value
2) Systematic support to agencies
3) Platforms: reusable components
Tagger
Customer call
analysis
Video and image
recognition
Chatbot Voice recognition
Translation
Textual analysis
Process analysis
Speech synthesis
Customer contact
classifier
Spell corrector Abstract maker
Anonymization
toolkit
Govt-as-platform in AI: core components for reuse
Components free for all
www.digitalnation.eu
WHAT WORKED:
www.digitalnation.eu
1) Practical use cases: value
2) Systematic support to agencies
3) Platforms: reusable components
4) “PPP”: partnerships & open innovation
5) Push for data governance
Bold aims:
+ By 2022: 100+ use cases live or in works,
by 40+ agencies
+ #Bürokratt: radically changing digital
public service experience for people
Government to be AI-powered
(national digital agenda priority)
www.digitalnation.eu
#bürokratt in a nutshell
#bürokratt is the vision of how digital public
services should work in the age of artificial
intelligence (AI)
All government services and
information available via virtual
assistants:
• by voice
• in Estonian language (+ more)
• in any most common device
• proactively
HOW CAN DIGITAL NATION HELP?
www.digitalnation.eu
Expert mission
Quick assessment
of govt AI
readiness
High-level
recommendations:
for kickstarting +
use-cases
Sharing sessions
of good practices
Strategy / roadmap crafting
& delivery
Vision and
practical roadmap
to start / increase
AI uptake
Practical use-case
priorities +
building enabling
factors
Governance and
change
management to
ensure delivery
Design and
launch of
strategic
initiatives
Acceleration programme
Ideation and
awareness across
agencies
Developing
promising ideas
into POCs
Help with RFP
preparations
Experts-in-residence
Ongoing mentoring by practitioners for
strategy delivery / governance /
AI use-case and application development
1 von 16

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AI strategies, by Siim Sikkut. SIGMA Webinars on service design and delivery in the WB

  • 3. CONTEXT: STARTING FROM SCRATCH www.digitalnation.eu National AI strategy (July 2019): • Building base capacity • Government as lead user • Existing + new measures • Two-year timeframe
  • 4. Cyber incidents detection from X-Road traffic www.digitalnation.eu
  • 5. Agriculture – satellite image analysis - Detection of cutting hay - No need for on-site inspections
  • 6. Unemployment insurance fund Long-term unemployment risk © Annika Haas
  • 9. WHAT WORKED: www.digitalnation.eu 1) Practical use cases: value 2) Systematic support to agencies 3) Platforms: reusable components
  • 10. Tagger Customer call analysis Video and image recognition Chatbot Voice recognition Translation Textual analysis Process analysis Speech synthesis Customer contact classifier Spell corrector Abstract maker Anonymization toolkit Govt-as-platform in AI: core components for reuse
  • 11. Components free for all www.digitalnation.eu
  • 12. WHAT WORKED: www.digitalnation.eu 1) Practical use cases: value 2) Systematic support to agencies 3) Platforms: reusable components 4) “PPP”: partnerships & open innovation 5) Push for data governance
  • 13. Bold aims: + By 2022: 100+ use cases live or in works, by 40+ agencies + #Bürokratt: radically changing digital public service experience for people Government to be AI-powered (national digital agenda priority)
  • 15. #bürokratt in a nutshell #bürokratt is the vision of how digital public services should work in the age of artificial intelligence (AI) All government services and information available via virtual assistants: • by voice • in Estonian language (+ more) • in any most common device • proactively
  • 16. HOW CAN DIGITAL NATION HELP? www.digitalnation.eu Expert mission Quick assessment of govt AI readiness High-level recommendations: for kickstarting + use-cases Sharing sessions of good practices Strategy / roadmap crafting & delivery Vision and practical roadmap to start / increase AI uptake Practical use-case priorities + building enabling factors Governance and change management to ensure delivery Design and launch of strategic initiatives Acceleration programme Ideation and awareness across agencies Developing promising ideas into POCs Help with RFP preparations Experts-in-residence Ongoing mentoring by practitioners for strategy delivery / governance / AI use-case and application development