listening skills, difference between listening & hearing, types of listening, barriers of listening, importance of listening

2. 
 What is listening ?
 Difference between listening & hearing?
 Types of listening
 Active vs passive listening
 Barriers to Effective Listening
 Importance of listening
CONTENTSCONTENTS

3.  What is listeningWhat is listening
 Listening vs. HearingListening vs. Hearing
 Types of ListeningTypes of Listening
 Difference between Active & passive listeningDifference between Active & passive listening
 Barriers to Effective ListeningBarriers to Effective Listening
 Tips for Effective ListeningTips for Effective Listening
 Importance of ListeningImportance of Listening
 ConclusionConclusion
Agenda

4. • LISTENING is the process of receiving, constructing
meaning from, and responding to spoken and/or
nonverbal messages; to hear something with thoughtful
attention
• Listening is the absorption of the meanings of words and
sentences by the brain. Listening leads to the
understanding of facts and ideas.
What is listening ?

5.  Hearing- physical process; natural;
passive
 Listening- physical & mental process;
active; learned process; a skill
 Listening is hard!
You must choose to participate in
the process of listening.
Listening vs. Hearing

6. 
Listening is making
sense out of what we
hear

8. 
 Appreciative listening
 Empathetic listening
 Comprehensive listening
 Critical listening
Types of Listening

9. 

11. 
PHYSICAL BARRIER
Two major physical constraints
of effective listening are
Noise environment.
Learning Impairment

12. 
PSYCHOLOGICAL
BARRIER
It consists of thoughtsIt consists of thoughts
and feelingsand feelings
that people from listeningthat people from listening
to what is said.to what is said.

13. 
LANGUAGE PROBLEM
 For effective listening language is important.
 Better to use simple words and avoid unfamiliar words

14. 
NON VERBAL
DISTRACTIONS
This symbol having different meanings
in different countries
UK & USA=OK
JAPAN=MONEY
RUSSIA=ZERO
BRAZL=INSULT
INDIA=GOOD

15. 
THOUGHT SPEED
Quest:2+2…
Listener:2+2=4
But actual question is…
2+2+4=?
Listeners thought speed is faster than the speakers
expression speed

16. 
FAKING ATTENTION

17. 
Tips for Effective Listening
 DO’sDO’s
 Be mentally prepared to listen
 Evaluate the speech not the
speaker
 Be unbiased to the speaker by
depersonalizing your feelings
 Fight distractions by closing
off sound sources
 Be open minded
 Ask questions to clarify and
not to overshadow intelligence
 Paraphrase from time to time
 Send appropriate non-verbal
signals time to time
 Don’tsDon’ts
 Not to pay undue emphasis on
vocabulary as you can use the
context to understand the meaning
 Not to pay too much attention to
the accessories and clothing of the
speaker
 Not to prepare your responses
while the speaker is speaking
 Avoid preconceptions and
prejudices
 Not to get distracted by outside
influences
 Not to interrupt too often
 Not to show boredom

18. 
Importance of listening
“If we were supposed to talk more than listen, we
would have been given two mouths and one ear.”
Mark Twain

19. Listening is the most powerful form
of acknowledgment
…a way of saying, “You are
important.”

20. 
Listening builds stronger
relationships
…creates a desire to
cooperate among people
because they feel accepted
and acknowledged.

21. Listening leads to learning
…openness encourages personal
growth and learning

22. Listening reduces stress and tension
…minimizes confusion and
misunderstanding, eliminating related
stress and tension

23. 
 Good listening helps you to take better decisions and make
better policies in organization.
 On the contrary lack of proper listening can lead to
embarrassing situations because of a gap in coordination
and understanding.
Implications

24.  Listening is a critical communication skill for managers and
consultants, as well as for all of us in our personal lives.
 You do not listen with just your ears. You listen with your eyes and
with your sense of touch. You listen with your mind, your heart, your
imagination. (Egan Gerard)
 A good conversationalist is popular, a good listener even more so.
Talk only if you have something to say.
 You can't negotiate effectively until you understand what the other
person wants.
 Active listening, is crucial to achieving your ultimate communication
objectives.
 By practicing you can develop these skills.
Conclusion

25. 
Questions

26. 
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listening to US & gaining some Knowledge!!! 
Thank You !