We surveyed participants at our first Hospitality Industry Forum on the major challenges encountered in the travel and hospitality industry in the Philippines. We can work with you to craft, measure, analyze, monitor or continuously improve your corporate and functional strategies, in relation to the external and internal challenges that your industry/organization is facing right now. For inquiries, please contact: Grace Bailon Certification and Business Enhancement t: +63 2 784 9400 local 230

1. WHAT DO YOU THINK ARE THE MAJOR CHALLENGES
THAT YOUR INDUSTRY IS ENCOUNTERING RIGHT NOW?
Hospitality Without Borders:
Staying Competitive
Amidst The Asean Integration
TOP 10 RESPONSES BASED ON FREQUENCY
TOP 10 RESPONSES BASED ON PRIORITY
WWW.SGS.PH
HOSPITALITY
FORUM
SURVEY
RESULTS
Entry of New Players
14%
Talent Retention
11%13%
10% 7%8%
6% 3%5%
3%
Up to date
Marketing Competency
Management
Support
Up to date Learning and
Development Competency
Management Agility
to Adjust to Trends
Talent Acquisition
Public Infrastructure (roads, railways, airports)
Service Quality
Competency
Poor Internet Service
Entry of New Players
16%
Talent Retention
10%16%
9%
3%
Up to date
Marketing Competency
Management
Support
Public Infrastructure
(roads, railways, airports)
Other challenges: Data Management, Supplier Management, Location, Management Systems, Need
for more relevant government regulations, Climate Change, Technology Competency, Up to date Food
Safety / Hygiene Competency, Security Competency, Communication, Compliance to Government
Regulations, Damaging Feedback from Social Media / Internet, Innovation, Philippine Image to Other
Countries, Risk Management, Taleny Acquisition, Water Supply Issue
Other challenges: Data Management, Need for more relevant government regulations, Poor Internet
Service, Supplier Management, Climate Change, Management Systems, Technology Competency,
Up to date Food Safety / Hygiene Competency, Security Competency, Damaging Feedback from Social
Media / Internet, Water Supply Issue, Communication, Compliance to Government Regulations,
Innovation, Risk Management, Philippine Image to Other Countries
8%
Service Quality
Competency
7%
Up to date Learning and
Development Competency
6%
Talent Acquisition
5%
Management Agility
to Adjust to Trends
3%
Location
62RESPONDENTS
Quality
Management
Food and
Beverage
Hotel
Management
TRAVEL AND HOSPITALITY INDUSTRY