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Engaging Fans - Bootstrapping
Our Way to Success
07.09.15
We’ve Got the Edge on Brownies™!
Engaging Fans
While Bootstrapping
©2015, Brownie Brittle, LLC – all rights reserved
Our Challenges
Engaging Fans
While Bootstrapping
©2015, Brownie Brittle, LLC – all rights reserved
A product no one had ever heard of
No budget
No budget
Vultures working to knock us off
Overcrowded industry
Our Path Forward
Engaging Fans
While Bootstrapping
©2015, Brownie Brittle, LLC – all rights reserved
Our Path?
Engaging Fans
While Bootstrapping
Reality – Digital Tilts the Playing Field in
Favor of the Start-up
Old Notion – Digital Levels the Playing Field
for the Start-up
©2015, Brownie Brittle, LLC – all rights reserved
Digital
Our Path?
Engaging Fans
While Bootstrapping
©2015, Brownie Brittle, LLC – all rights reserved
Our Path? Use Digital to Gather a
Massive Salesforce
Engaging Fans
While Bootstrapping
©2015, Brownie Brittle, LLC – all rights reserved
Our Path - Use Digital to Gather a
Massive Salesforce
Engaging Fans
While Bootstrapping
GOAL - Find/Create Uber Fans –
e.g. Our Salesforce
1 - Partner UP – with those having a stronger following
Bloggers, Complimentary Businesses, etc.
2 - Gain Credibility – Awards and accolades
3 - Reward partners and fans – a lot
4 - Respond to EVERYONE
5 - Listen
©2015, Brownie Brittle, LLC – all rights reserved
1 - Partner UP – with those having a
stronger following
Engaging Fans
While Bootstrapping
1 2
3
Baskets n Beyond giveaways
Orange Leaf Yogurt
The Weinstein Co.
©2015, Brownie Brittle, LLC – all rights reserved
2 – Gain Credibility – awards and
accolades
Engaging Fans
While Bootstrapping
1
Exchange of Value
Key Exposure Search Out Awards
©2015, Brownie Brittle, LLC – all rights reserved
2
3
The importance of making people
feel important
Engaging Fans
While Bootstrapping
©2015, Brownie Brittle, LLC – all rights reserved
3 – Reward Partners and Fans – a lot!
Engaging Fans
While Bootstrapping
Share the Love for Any Reason
1
Communicate with Fans and Partners
2 3
Let Them Have Fun
©2015, Brownie Brittle, LLC – all rights reserved
4 – Respond, Respond, Respond
Engaging Fans
While Bootstrapping
Be among the 5%
©2015, Brownie Brittle, LLC – all rights reserved
Engaging Fans
While Bootstrapping
5 – Listen – fans and partners will affect
positive change
We’ve removed caramel coloring
©2015, Brownie Brittle, LLC – all rights reserved
Engaging Fans
While Bootstrapping
The importance of HOW you communicate
©2015, Brownie Brittle, LLC – all rights reserved
• Be Authentic
Real email
Real phone number
• Say, “YES”
• Actionable
Statements
• “I don’t know”
with follow up
• Mistakes vs
Opportunities
Disney & Nordstrom
5 – Listen – fans and partners will affect
positive change
Engaging Fans
While Bootstrapping
2. Chose Our New Look
Store buyers and fans
love it
©2015, Brownie Brittle, LLC – all rights reserved
5 – Listen – fans and partners will affect
positive change
Engaging Fans
While Bootstrapping
3. Told Us About Unscrupulous Resellers
We shut their supplier down
©2015, Brownie Brittle, LLC – all rights reserved
5 – Listen – fans and partners will affect
positive change
Engaging Fans
While Bootstrapping
Limited production now
Didn’t make food shows
We knew they were coming –
our fans and partners let us know what they think and where these products are,
so we can keep our edge!
3. Alerted Us to Knockoffs
Our Organic version
is launching soon
Limited International
No longer in production
©2015, Brownie Brittle, LLC – all rights reserved
5 – Listen – fans and partners will affect
positive change
Engaging Fans
While Bootstrapping
4. Told Us What We Didn’t Know
We were out of Costco Midwest!
©2015, Brownie Brittle, LLC – all rights reserved
5 – Listen – fans and partners will affect
positive change
Engaging Fans
While Bootstrapping
5. Became Our Biggest Advocates
Wrote Letters and Made Visits to Get us Back in Costco Midwest!
©2015, Brownie Brittle, LLC – all rights reserved
Our Results
Engaging Fans
While Bootstrapping
©2015, Brownie Brittle, LLC – all rights reserved
Paying It Forward
Engaging Fans
While Bootstrapping
©2015, Brownie Brittle, LLC – all rights reserved
Sneak Peak Exclusive!!
©2015, Brownie Brittle, LLC – all rights reserved
Brownie Brittle Goes Home for the Holidays
Chocolate Chip with
White Snowflake Drizzle
Salted Caramel with
Dark Drizzle
Mint Chocolate Chip with
Dark Drizzle
Engaging Fans
While Bootstrapping
Thank You & Enjoy the Brownie Brittle!!
Engaging Fans
While Bootstrapping
©2015, Brownie Brittle, LLC – all rights reserved
nancy@browniebrittle.com
@browniebrittle
@nancyeichler
1-800-BROWNIE
Thank You!

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From startup to stardom with Brownie Brittle

  • 1. Engaging Fans - Bootstrapping Our Way to Success 07.09.15
  • 2. We’ve Got the Edge on Brownies™! Engaging Fans While Bootstrapping ©2015, Brownie Brittle, LLC – all rights reserved
  • 3. Our Challenges Engaging Fans While Bootstrapping ©2015, Brownie Brittle, LLC – all rights reserved A product no one had ever heard of No budget No budget Vultures working to knock us off Overcrowded industry
  • 4. Our Path Forward Engaging Fans While Bootstrapping ©2015, Brownie Brittle, LLC – all rights reserved
  • 5. Our Path? Engaging Fans While Bootstrapping Reality – Digital Tilts the Playing Field in Favor of the Start-up Old Notion – Digital Levels the Playing Field for the Start-up ©2015, Brownie Brittle, LLC – all rights reserved Digital
  • 6. Our Path? Engaging Fans While Bootstrapping ©2015, Brownie Brittle, LLC – all rights reserved
  • 7. Our Path? Use Digital to Gather a Massive Salesforce Engaging Fans While Bootstrapping ©2015, Brownie Brittle, LLC – all rights reserved
  • 8. Our Path - Use Digital to Gather a Massive Salesforce Engaging Fans While Bootstrapping GOAL - Find/Create Uber Fans – e.g. Our Salesforce 1 - Partner UP – with those having a stronger following Bloggers, Complimentary Businesses, etc. 2 - Gain Credibility – Awards and accolades 3 - Reward partners and fans – a lot 4 - Respond to EVERYONE 5 - Listen ©2015, Brownie Brittle, LLC – all rights reserved
  • 9. 1 - Partner UP – with those having a stronger following Engaging Fans While Bootstrapping 1 2 3 Baskets n Beyond giveaways Orange Leaf Yogurt The Weinstein Co. ©2015, Brownie Brittle, LLC – all rights reserved
  • 10. 2 – Gain Credibility – awards and accolades Engaging Fans While Bootstrapping 1 Exchange of Value Key Exposure Search Out Awards ©2015, Brownie Brittle, LLC – all rights reserved 2 3
  • 11. The importance of making people feel important Engaging Fans While Bootstrapping ©2015, Brownie Brittle, LLC – all rights reserved
  • 12. 3 – Reward Partners and Fans – a lot! Engaging Fans While Bootstrapping Share the Love for Any Reason 1 Communicate with Fans and Partners 2 3 Let Them Have Fun ©2015, Brownie Brittle, LLC – all rights reserved
  • 13. 4 – Respond, Respond, Respond Engaging Fans While Bootstrapping Be among the 5% ©2015, Brownie Brittle, LLC – all rights reserved
  • 14. Engaging Fans While Bootstrapping 5 – Listen – fans and partners will affect positive change We’ve removed caramel coloring ©2015, Brownie Brittle, LLC – all rights reserved
  • 15. Engaging Fans While Bootstrapping The importance of HOW you communicate ©2015, Brownie Brittle, LLC – all rights reserved • Be Authentic Real email Real phone number • Say, “YES” • Actionable Statements • “I don’t know” with follow up • Mistakes vs Opportunities Disney & Nordstrom
  • 16. 5 – Listen – fans and partners will affect positive change Engaging Fans While Bootstrapping 2. Chose Our New Look Store buyers and fans love it ©2015, Brownie Brittle, LLC – all rights reserved
  • 17. 5 – Listen – fans and partners will affect positive change Engaging Fans While Bootstrapping 3. Told Us About Unscrupulous Resellers We shut their supplier down ©2015, Brownie Brittle, LLC – all rights reserved
  • 18. 5 – Listen – fans and partners will affect positive change Engaging Fans While Bootstrapping Limited production now Didn’t make food shows We knew they were coming – our fans and partners let us know what they think and where these products are, so we can keep our edge! 3. Alerted Us to Knockoffs Our Organic version is launching soon Limited International No longer in production ©2015, Brownie Brittle, LLC – all rights reserved
  • 19. 5 – Listen – fans and partners will affect positive change Engaging Fans While Bootstrapping 4. Told Us What We Didn’t Know We were out of Costco Midwest! ©2015, Brownie Brittle, LLC – all rights reserved
  • 20. 5 – Listen – fans and partners will affect positive change Engaging Fans While Bootstrapping 5. Became Our Biggest Advocates Wrote Letters and Made Visits to Get us Back in Costco Midwest! ©2015, Brownie Brittle, LLC – all rights reserved
  • 21. Our Results Engaging Fans While Bootstrapping ©2015, Brownie Brittle, LLC – all rights reserved
  • 22. Paying It Forward Engaging Fans While Bootstrapping ©2015, Brownie Brittle, LLC – all rights reserved
  • 23. Sneak Peak Exclusive!! ©2015, Brownie Brittle, LLC – all rights reserved Brownie Brittle Goes Home for the Holidays Chocolate Chip with White Snowflake Drizzle Salted Caramel with Dark Drizzle Mint Chocolate Chip with Dark Drizzle Engaging Fans While Bootstrapping
  • 24. Thank You & Enjoy the Brownie Brittle!! Engaging Fans While Bootstrapping ©2015, Brownie Brittle, LLC – all rights reserved nancy@browniebrittle.com @browniebrittle @nancyeichler 1-800-BROWNIE