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SBR Health
Video Visit Call Routing & Management
Why SBR Health?
If you need to…
•  Set up virtual visit programs with patients at
home or other non-clinical environments
•  Route calls depending on input from an EMR’s
scheduling system
•  Manage complicated or changing workflows
•  Send notifications via SMS/Pager to get
participants in call
•  Report virtual visit data
Need to setup virtual visit programs with
patients at home or other non-clinical
environments
Supports portal integration and ‘one-click’ operation

Queuing
Home Patient

Skills Routing
Access Control
Secure Calling
SMS Notification
Call Control
Televideo
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Auto configure, diagnostic, self-test, parrot test
and auto reconnect for foolproof operation

© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Need to route calls depending on input from
an EMR’s scheduling system
Common scheduling interface w/ HL7 connectivity

© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Manage complicated or changing workflows
Web-based administration with auto EMailer

Dear	
  Pa'ent,	
  
	
  
We	
  are	
  pleased	
  that	
  you	
  will	
  be	
  connected	
  with	
  us	
  using	
  our	
  VirtualVisit	
  system	
  for	
  your	
  
care	
  needs.	
  	
  If	
  this	
  is	
  the	
  first	
  'me	
  you	
  have	
  u'lized	
  our	
  system,	
  please	
  click	
  on	
  the	
  
following	
  links	
  to	
  install	
  our	
  Virtual	
  Visits	
  pa'ent	
  system	
  on	
  your	
  computer.	
  
	
  
If	
  you	
  have	
  a	
  Windows	
  computer:	
  
VirtualVisit	
  for	
  PC	
  
	
  
If	
  you	
  have	
  a	
  Mac	
  computer:	
  

© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Need virtual visit data that we can report
Metrics tracking and reporting and system utilization

© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Real-time Dashboard

© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Need way to send notifications via SMS/
Pager to get participants in call
Emailed Pager, SMS Provider Alerts for
Appointment notifications

© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Opportunity
Healthcare is going virtual to optimize delivery

Virtual Health Delivery Networks (VHDNs) will
revolutionize care delivery at scale

© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Problem: Solution
Current Solutions do not support Volume
Deployments. VHDN is a volume business.
•  Millions of endpoints, e.g. patients at home
•  Network effect outside the enterprise
•  Cross-device/platform integration
•  HD televideo
•  Workflow management
•  HIPAA, HITECH Act
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Where Existing Solutions Fail
•  Expensive
–  Proprietary hardware and software
–  Extensive integration and training

•  Fixed Location
–  Require patients to visit physical kiosk or clinic
–  Not effective for ongoing follow up in chronic
disease management

•  Difficult
–  Providers must adapt their workflow to the
system
–  Complex interactions cause abandoned sessions
& resistance to use
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
SBR Health Solution
•  Interoperable:
–  Workflows/IT Systems (EMRs, Scheduling,
Patient Portals)

•  Disruptive:
–  High-Value/Low Investment Risk
–  Push-Button Simple
–  Open Platform/Open Access

•  Proven VHDN Models at Scale:
–  Diabetes
–  Parkinson’s
–  Mental/Behavioral Health

•  Rapid Growth
–  Displaced large competitors
–  Adopted by top US hospitals as essential to
building their virtual visit programs
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657

18
Why SBR Health?
•  We help you innovate through Virtual
Healthcare Delivery
•  Workflow solution that easily integrates
into existing video/IT systems
•  Vested customers with high levels of
patient satisfaction, provider adoption
•  Ready for rapid, affordable scale out

© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657

19

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Transform Healthcare Delivery with SBR Health

  • 1. SBR Health Video Visit Call Routing & Management
  • 2. Why SBR Health? If you need to… •  Set up virtual visit programs with patients at home or other non-clinical environments •  Route calls depending on input from an EMR’s scheduling system •  Manage complicated or changing workflows •  Send notifications via SMS/Pager to get participants in call •  Report virtual visit data
  • 3. Need to setup virtual visit programs with patients at home or other non-clinical environments
  • 4. Supports portal integration and ‘one-click’ operation Queuing Home Patient Skills Routing Access Control Secure Calling SMS Notification Call Control Televideo © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
  • 5. Auto configure, diagnostic, self-test, parrot test and auto reconnect for foolproof operation © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
  • 6. Need to route calls depending on input from an EMR’s scheduling system
  • 7. Common scheduling interface w/ HL7 connectivity © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
  • 8. Manage complicated or changing workflows
  • 9. Web-based administration with auto EMailer Dear  Pa'ent,     We  are  pleased  that  you  will  be  connected  with  us  using  our  VirtualVisit  system  for  your   care  needs.    If  this  is  the  first  'me  you  have  u'lized  our  system,  please  click  on  the   following  links  to  install  our  Virtual  Visits  pa'ent  system  on  your  computer.     If  you  have  a  Windows  computer:   VirtualVisit  for  PC     If  you  have  a  Mac  computer:   © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
  • 10. Need virtual visit data that we can report
  • 11. Metrics tracking and reporting and system utilization © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
  • 12. Real-time Dashboard © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
  • 13. Need way to send notifications via SMS/ Pager to get participants in call
  • 14. Emailed Pager, SMS Provider Alerts for Appointment notifications © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
  • 15. Opportunity Healthcare is going virtual to optimize delivery Virtual Health Delivery Networks (VHDNs) will revolutionize care delivery at scale © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
  • 16. Problem: Solution Current Solutions do not support Volume Deployments. VHDN is a volume business. •  Millions of endpoints, e.g. patients at home •  Network effect outside the enterprise •  Cross-device/platform integration •  HD televideo •  Workflow management •  HIPAA, HITECH Act © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
  • 17. Where Existing Solutions Fail •  Expensive –  Proprietary hardware and software –  Extensive integration and training •  Fixed Location –  Require patients to visit physical kiosk or clinic –  Not effective for ongoing follow up in chronic disease management •  Difficult –  Providers must adapt their workflow to the system –  Complex interactions cause abandoned sessions & resistance to use © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
  • 18. SBR Health Solution •  Interoperable: –  Workflows/IT Systems (EMRs, Scheduling, Patient Portals) •  Disruptive: –  High-Value/Low Investment Risk –  Push-Button Simple –  Open Platform/Open Access •  Proven VHDN Models at Scale: –  Diabetes –  Parkinson’s –  Mental/Behavioral Health •  Rapid Growth –  Displaced large competitors –  Adopted by top US hospitals as essential to building their virtual visit programs © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657 18
  • 19. Why SBR Health? •  We help you innovate through Virtual Healthcare Delivery •  Workflow solution that easily integrates into existing video/IT systems •  Vested customers with high levels of patient satisfaction, provider adoption •  Ready for rapid, affordable scale out © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657 19