SlideShare ist ein Scribd-Unternehmen logo
1 von 26
Downloaden Sie, um offline zu lesen
11/5/2011   ITM BUSINESS SCHOOL,WARANGAL   1
A PROJECT REPORT ON
“ASSESSING   CUSTOMER
SATISFACTION & MARKET
DYNAMICS ON DOCUMENT
MANAGEMENT DEVICES”




                 Presented by:-Saumyaranjan pradhan
                               Roll no-34

  11/5/2011       ITM BUSINESS SCHOOL,WARANGAL   2
Introduction

Document services
& digital imaging company
Founded in
Rochester,New
York ,US in 1906.
Norwalk
connecticut,US(Present
headquarter)
Ursula
burns(Chairwoman
 & CEO)
11/5/2011             ITM BUSINESS SCHOOL,WARANGAL   3
• Accessing customer satisfaction
   Identifying        & market dynamics
                      on document management
    problem           devices.




                    • The main objective of the research
    Setting           was to find customer satisfaction for
                      Xerox and other related brands &
   objectives         measure market dynamics.



11/5/2011        ITM BUSINESS SCHOOL,WARANGAL                 4
Sampling
                                                              METHODOLOGY
             frame(List of
             population unit


                                      Sample                     105
                                        size




                                                               Deliberate &
                                           Sampling             sequential
             METHODOLOGY                    method               sampling




                                     Research                    Primary
                                     method                    research &
                                                               Secondary
            Limitations of
                                                                research
            study
11/5/2011                      ITM BUSINESS SCHOOL,WARANGAL                   5
Data analysis
• MARKET DYNAMICS MEASUREMENT
• Q.1) Do you have any document management equipment like
  printer, copier, scanner, MFP?  a) Yes
              No
              1%




                              Yes
                              99%


11/5/2011            ITM BUSINESS SCHOOL,WARANGAL       6
2.Quantity of devices used
            Printers
                                others
                                 15%
       samsung
         8%

               Xerox
                8%
                                                                HP
                                                               59%
                       Cannon
                        10%




11/5/2011                       ITM BUSINESS SCHOOL,WARANGAL         7
Quantity of devices used contd….
                               others
            Copiers              3%

                                 samsung
                                   11%
                       Xerox
                        11%
                                                               HP
                                                              54%

                      cannon
                       21%




11/5/2011                      ITM BUSINESS SCHOOL,WARANGAL         8
Quantity of devices used contd….
            Scanner
                                    others
                                     17%

                 samsung
                   12%                                              HP
                                                                   53%
                Xerox
                 6%

                           Cannon
                            12%




11/5/2011                           ITM BUSINESS SCHOOL,WARANGAL         9
Quantity of devices used contd….
            MFD

                               others
           samsung              13%
              7%
        Xerox
         4%
                  Cannon
                   11%
                                                           HP
                                                          65%




11/5/2011                  ITM BUSINESS SCHOOL,WARANGAL         10
Print size
            A3/A4
             1%
                                                         A3-Machine
                              A3
                              6%

                                                         A4-Machine




                     A4
                    93%




11/5/2011                 ITM BUSINESS SCHOOL,WARANGAL                11
3.Volume of papers used monthly

                               a.Monthly volume of printing         > 20000
                 3001-10000                                       impressions
                 impressions                                           1%
                    20%




                                                          < 3000
Total printing                                          impressions
                                                           79%




11/5/2011                      ITM BUSINESS SCHOOL,WARANGAL                     12
Volume of papers used monthly
                       contd..
                                      b.Monthly volume of copying     >20000
             3001-10000                                             impressions
             impressions                                                2%
                25%


                                                            < 3000
                                                          impressions
Total copying                                                73%




11/5/2011                  ITM BUSINESS SCHOOL,WARANGAL                           13
Volume of papers used monthly
                        contd..
                               c.Monthly volume of scanning            > 20000
                 3000-10000                                          impressions
                 impressions                                              1%
                    19%




                                                                <3000
                                                              impressions
Total Scanning                                                   80%




 11/5/2011                     ITM BUSINESS SCHOOL,WARANGAL                        14
Requirement for color
                  copying/printing
Q 4) Do you have requirements for color copying / printing?
   a) Yes                 b) No
If yes, then what percentage of the total volume is it? __________ Do you
    intend to buy one _________
                                           Yes
                                           17%




                        No
                       83%



11/5/2011                  ITM BUSINESS SCHOOL,WARANGAL                     15
Money spent
• Q5) On an average how much money is spent for printing and copying in a
  month ?
• a) < Rs 3000 b) Rs 3001 – 6000         c) Rs 6001 – 10000          d) >
  Rs 10000
            6001-10000                           > 10000
                8%                                  3%

                3001-6000
                   18%

                                                         < 3000
                                                          71%




11/5/2011                 ITM BUSINESS SCHOOL,WARANGAL                  16
Factor influencing buying
• Q.6) What are the factors that influence your buying?
• a)Quality     b) After sales service      c) Price    d) Finance options
  e) Promotions
            finance options                                  promotions
                  3%                                            1%
                                   price
            After sales            10%
             service
                9%


                                                             Quality
                                                              77%




11/5/2011                     ITM BUSINESS SCHOOL,WARANGAL                   17
Expansion plan
• 7.Do you have any expansion plans in the near future?         a) Yes   b) No



                                                          yes
                                                          36%


                    no
                   64%




11/5/2011                  ITM BUSINESS SCHOOL,WARANGAL                          18
8.Would you want to know about Xerox printers
  and MFPs?
                                 yes
                                 17%



                 no
                83%




11/5/2011       ITM BUSINESS SCHOOL,WARANGAL    19
CUSTOMER SATISFACTION MEASUREMENT

• Q1) How satisfied are you overall with your existing product?
• a) Very satisfied b) Satisfied c) Neither satisfied nor
  dissatisfied     d) Dissatisfied e) Very dissatisfied
               neutral                dissatisfied      very satisfied
                 5%                       1%                24%



                     satisfied
                       70%




11/5/2011                ITM BUSINESS SCHOOL,WARANGAL                    20
CUSTOMER SATISFACTION MEASUREMENT

                                   2%
              neutral          dissatisfied                        very
Response        5%                                             dissatisfied
 time by                                                            1%
                                              very satisfied
company                                           26%



                   satisfied
                     66%




  11/5/2011                ITM BUSINESS SCHOOL,WARANGAL                       21
CUSTOMER SATISFACTION MEASUREMENT

• Q4) Would you recommend the same brand / product to
  others?             a) Yes          b) No

                               no
                               7%




                                       yes
                                       93%




11/5/2011            ITM BUSINESS SCHOOL,WARANGAL       22
FINDINGS

•   After sales services of Xerox is very bad.
•   High cost of machines & copiers.
•   Lack of proper promotions.
•   Lack of R & D facilities.
•   Inexperienced engineers in Xerox company.
•   Unable to cope with current market situation.
•   Blindly boasting as pioneers.
•   Not focusing on single individual devices.

11/5/2011          ITM BUSINESS SCHOOL,WARANGAL     23
Solutions

• After sales service should increase.
• Vigorous promotion.(OOH[out of home]
  ADVERTISING STRATEGY FOR HYDERABAD
  METRO) .
• Good dealings/negotiations by sales guy.
• Increase focus on small market with individual
  printers ,scanners , copiers etc.
• Prospect should get before 2 or 3 months of
  selling devices.

11/5/2011         ITM BUSINESS SCHOOL,WARANGAL     24
Conclusions




            “Pioneers never become leaders”.




11/5/2011           ITM BUSINESS SCHOOL,WARANGAL   25
11/5/2011   ITM BUSINESS SCHOOL,WARANGAL   26

Weitere ähnliche Inhalte

Andere mochten auch

Andere mochten auch (9)

Arrain mhor energy plan apr12
Arrain mhor energy plan apr12Arrain mhor energy plan apr12
Arrain mhor energy plan apr12
 
Transition news moving towards a better world
Transition news moving towards a better worldTransition news moving towards a better world
Transition news moving towards a better world
 
Cleaning contract manjobpack tcm21-138039
Cleaning contract manjobpack tcm21-138039Cleaning contract manjobpack tcm21-138039
Cleaning contract manjobpack tcm21-138039
 
An charraig ed2 2014
An charraig ed2 2014An charraig ed2 2014
An charraig ed2 2014
 
Transition News
Transition NewsTransition News
Transition News
 
Lecture 14
Lecture 14Lecture 14
Lecture 14
 
Second-Order Transient Circuits
Second-Order Transient CircuitsSecond-Order Transient Circuits
Second-Order Transient Circuits
 
ad-art
ad-artad-art
ad-art
 
Tangible ireland eye to the future 7thjan2016
Tangible ireland eye to the future 7thjan2016Tangible ireland eye to the future 7thjan2016
Tangible ireland eye to the future 7thjan2016
 

Kürzlich hochgeladen

Transforming Product Organizations Beyond the Buzzwords ... Now Including AI
Transforming Product Organizations Beyond the Buzzwords ... Now Including AITransforming Product Organizations Beyond the Buzzwords ... Now Including AI
Transforming Product Organizations Beyond the Buzzwords ... Now Including AICambridge Product Management Network
 
bank accounts maintained by the business enterprise.pptx
bank accounts maintained by the business enterprise.pptxbank accounts maintained by the business enterprise.pptx
bank accounts maintained by the business enterprise.pptxJennifer911572
 
Start Selling Online in India | Get Started
Start Selling Online in India | Get StartedStart Selling Online in India | Get Started
Start Selling Online in India | Get Started Grocito
 
PLYWOOD DIGITAL MARKETING AGENCY - rajkot
PLYWOOD DIGITAL MARKETING AGENCY - rajkotPLYWOOD DIGITAL MARKETING AGENCY - rajkot
PLYWOOD DIGITAL MARKETING AGENCY - rajkotjaritamukherjee
 
DIPLOMA IN PURCHASING AND SUPPLIES MANAG
DIPLOMA IN PURCHASING AND SUPPLIES MANAGDIPLOMA IN PURCHASING AND SUPPLIES MANAG
DIPLOMA IN PURCHASING AND SUPPLIES MANAGChrisWachira
 
BoSEU24 | Claire Suellentrop | How to Operationalise JTBD
BoSEU24 | Claire Suellentrop | How to Operationalise JTBDBoSEU24 | Claire Suellentrop | How to Operationalise JTBD
BoSEU24 | Claire Suellentrop | How to Operationalise JTBDBusiness of Software Conference
 
EQX-PPT-20240405-CorporateDeck-slideshare
EQX-PPT-20240405-CorporateDeck-slideshareEQX-PPT-20240405-CorporateDeck-slideshare
EQX-PPT-20240405-CorporateDeck-slideshareEquinox Gold Corp.
 
Trian White Paper on Creating Value at Disney April 2024
Trian White Paper on Creating Value at Disney April 2024Trian White Paper on Creating Value at Disney April 2024
Trian White Paper on Creating Value at Disney April 2024Neil Kimberley
 
545846512911136973123536574956587540.pdf
545846512911136973123536574956587540.pdf545846512911136973123536574956587540.pdf
545846512911136973123536574956587540.pdfRbc Rbcua
 
Cracking the ‘Skill gap analysis' Code.pptx
Cracking the ‘Skill gap analysis' Code.pptxCracking the ‘Skill gap analysis' Code.pptx
Cracking the ‘Skill gap analysis' Code.pptxWorkforce Group
 
How To Deal With Disruption and How To Thrive In A Disruptive Age
How To Deal With Disruption and How To Thrive In A Disruptive AgeHow To Deal With Disruption and How To Thrive In A Disruptive Age
How To Deal With Disruption and How To Thrive In A Disruptive AgeFahri Karakas
 
TNR Gold Investor Presentation - Building The Green Energy Metals Royalty and...
TNR Gold Investor Presentation - Building The Green Energy Metals Royalty and...TNR Gold Investor Presentation - Building The Green Energy Metals Royalty and...
TNR Gold Investor Presentation - Building The Green Energy Metals Royalty and...Kirill Klip
 
How to Start business online in India | A Step-by-Step Guide
How to Start business online in India | A Step-by-Step GuideHow to Start business online in India | A Step-by-Step Guide
How to Start business online in India | A Step-by-Step Guide Grocito
 
Thompson_Taylor_MBBS_PB1_2024-03 (1).pptx
Thompson_Taylor_MBBS_PB1_2024-03 (1).pptxThompson_Taylor_MBBS_PB1_2024-03 (1).pptx
Thompson_Taylor_MBBS_PB1_2024-03 (1).pptxtmthompson1
 
Mastering performance conversations presented by Heli Nehama Ozery and hosted...
Mastering performance conversations presented by Heli Nehama Ozery and hosted...Mastering performance conversations presented by Heli Nehama Ozery and hosted...
Mastering performance conversations presented by Heli Nehama Ozery and hosted...dawncurless
 
BeMetals Presentation_Updated_April 1, 2024.pdf
BeMetals Presentation_Updated_April 1, 2024.pdfBeMetals Presentation_Updated_April 1, 2024.pdf
BeMetals Presentation_Updated_April 1, 2024.pdfDerekIwanaka1
 
Pitch Deck Teardown: Queerie's $300k Pre-seed deck
Pitch Deck Teardown: Queerie's $300k Pre-seed deckPitch Deck Teardown: Queerie's $300k Pre-seed deck
Pitch Deck Teardown: Queerie's $300k Pre-seed deckHajeJanKamps
 
Advertise on Fordaq.com - Media Kit 2024 English
Advertise on Fordaq.com - Media Kit 2024 EnglishAdvertise on Fordaq.com - Media Kit 2024 English
Advertise on Fordaq.com - Media Kit 2024 EnglishFordaq
 
decentralized Launchpad providing a safe and transparent fundraising
decentralized Launchpad providing a safe and transparent fundraisingdecentralized Launchpad providing a safe and transparent fundraising
decentralized Launchpad providing a safe and transparent fundraisingrectinajh
 

Kürzlich hochgeladen (20)

Transforming Product Organizations Beyond the Buzzwords ... Now Including AI
Transforming Product Organizations Beyond the Buzzwords ... Now Including AITransforming Product Organizations Beyond the Buzzwords ... Now Including AI
Transforming Product Organizations Beyond the Buzzwords ... Now Including AI
 
bank accounts maintained by the business enterprise.pptx
bank accounts maintained by the business enterprise.pptxbank accounts maintained by the business enterprise.pptx
bank accounts maintained by the business enterprise.pptx
 
Start Selling Online in India | Get Started
Start Selling Online in India | Get StartedStart Selling Online in India | Get Started
Start Selling Online in India | Get Started
 
PLYWOOD DIGITAL MARKETING AGENCY - rajkot
PLYWOOD DIGITAL MARKETING AGENCY - rajkotPLYWOOD DIGITAL MARKETING AGENCY - rajkot
PLYWOOD DIGITAL MARKETING AGENCY - rajkot
 
DIPLOMA IN PURCHASING AND SUPPLIES MANAG
DIPLOMA IN PURCHASING AND SUPPLIES MANAGDIPLOMA IN PURCHASING AND SUPPLIES MANAG
DIPLOMA IN PURCHASING AND SUPPLIES MANAG
 
BoSEU24 | Claire Suellentrop | How to Operationalise JTBD
BoSEU24 | Claire Suellentrop | How to Operationalise JTBDBoSEU24 | Claire Suellentrop | How to Operationalise JTBD
BoSEU24 | Claire Suellentrop | How to Operationalise JTBD
 
EQX-PPT-20240405-CorporateDeck-slideshare
EQX-PPT-20240405-CorporateDeck-slideshareEQX-PPT-20240405-CorporateDeck-slideshare
EQX-PPT-20240405-CorporateDeck-slideshare
 
Trian White Paper on Creating Value at Disney April 2024
Trian White Paper on Creating Value at Disney April 2024Trian White Paper on Creating Value at Disney April 2024
Trian White Paper on Creating Value at Disney April 2024
 
545846512911136973123536574956587540.pdf
545846512911136973123536574956587540.pdf545846512911136973123536574956587540.pdf
545846512911136973123536574956587540.pdf
 
Cracking the ‘Skill gap analysis' Code.pptx
Cracking the ‘Skill gap analysis' Code.pptxCracking the ‘Skill gap analysis' Code.pptx
Cracking the ‘Skill gap analysis' Code.pptx
 
How To Deal With Disruption and How To Thrive In A Disruptive Age
How To Deal With Disruption and How To Thrive In A Disruptive AgeHow To Deal With Disruption and How To Thrive In A Disruptive Age
How To Deal With Disruption and How To Thrive In A Disruptive Age
 
TNR Gold Investor Presentation - Building The Green Energy Metals Royalty and...
TNR Gold Investor Presentation - Building The Green Energy Metals Royalty and...TNR Gold Investor Presentation - Building The Green Energy Metals Royalty and...
TNR Gold Investor Presentation - Building The Green Energy Metals Royalty and...
 
How to Start business online in India | A Step-by-Step Guide
How to Start business online in India | A Step-by-Step GuideHow to Start business online in India | A Step-by-Step Guide
How to Start business online in India | A Step-by-Step Guide
 
Thompson_Taylor_MBBS_PB1_2024-03 (1).pptx
Thompson_Taylor_MBBS_PB1_2024-03 (1).pptxThompson_Taylor_MBBS_PB1_2024-03 (1).pptx
Thompson_Taylor_MBBS_PB1_2024-03 (1).pptx
 
Mastering performance conversations presented by Heli Nehama Ozery and hosted...
Mastering performance conversations presented by Heli Nehama Ozery and hosted...Mastering performance conversations presented by Heli Nehama Ozery and hosted...
Mastering performance conversations presented by Heli Nehama Ozery and hosted...
 
BeMetals Presentation_Updated_April 1, 2024.pdf
BeMetals Presentation_Updated_April 1, 2024.pdfBeMetals Presentation_Updated_April 1, 2024.pdf
BeMetals Presentation_Updated_April 1, 2024.pdf
 
Pitch Deck Teardown: Queerie's $300k Pre-seed deck
Pitch Deck Teardown: Queerie's $300k Pre-seed deckPitch Deck Teardown: Queerie's $300k Pre-seed deck
Pitch Deck Teardown: Queerie's $300k Pre-seed deck
 
Advertise on Fordaq.com - Media Kit 2024 English
Advertise on Fordaq.com - Media Kit 2024 EnglishAdvertise on Fordaq.com - Media Kit 2024 English
Advertise on Fordaq.com - Media Kit 2024 English
 
decentralized Launchpad providing a safe and transparent fundraising
decentralized Launchpad providing a safe and transparent fundraisingdecentralized Launchpad providing a safe and transparent fundraising
decentralized Launchpad providing a safe and transparent fundraising
 
WAM Corporate Presentation April 2 2024.pdf
WAM Corporate Presentation April 2 2024.pdfWAM Corporate Presentation April 2 2024.pdf
WAM Corporate Presentation April 2 2024.pdf
 

Xerox Customer Satisfaction and Market Dynamics

  • 1. 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 1
  • 2. A PROJECT REPORT ON “ASSESSING CUSTOMER SATISFACTION & MARKET DYNAMICS ON DOCUMENT MANAGEMENT DEVICES” Presented by:-Saumyaranjan pradhan Roll no-34 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 2
  • 3. Introduction Document services & digital imaging company Founded in Rochester,New York ,US in 1906. Norwalk connecticut,US(Present headquarter) Ursula burns(Chairwoman & CEO) 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 3
  • 4. • Accessing customer satisfaction Identifying & market dynamics on document management problem devices. • The main objective of the research Setting was to find customer satisfaction for Xerox and other related brands & objectives measure market dynamics. 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 4
  • 5. Sampling METHODOLOGY frame(List of population unit Sample 105 size Deliberate & Sampling sequential METHODOLOGY method sampling Research Primary method research & Secondary Limitations of research study 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 5
  • 6. Data analysis • MARKET DYNAMICS MEASUREMENT • Q.1) Do you have any document management equipment like printer, copier, scanner, MFP? a) Yes No 1% Yes 99% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 6
  • 7. 2.Quantity of devices used Printers others 15% samsung 8% Xerox 8% HP 59% Cannon 10% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 7
  • 8. Quantity of devices used contd…. others Copiers 3% samsung 11% Xerox 11% HP 54% cannon 21% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 8
  • 9. Quantity of devices used contd…. Scanner others 17% samsung 12% HP 53% Xerox 6% Cannon 12% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 9
  • 10. Quantity of devices used contd…. MFD others samsung 13% 7% Xerox 4% Cannon 11% HP 65% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 10
  • 11. Print size A3/A4 1% A3-Machine A3 6% A4-Machine A4 93% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 11
  • 12. 3.Volume of papers used monthly a.Monthly volume of printing > 20000 3001-10000 impressions impressions 1% 20% < 3000 Total printing impressions 79% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 12
  • 13. Volume of papers used monthly contd.. b.Monthly volume of copying >20000 3001-10000 impressions impressions 2% 25% < 3000 impressions Total copying 73% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 13
  • 14. Volume of papers used monthly contd.. c.Monthly volume of scanning > 20000 3000-10000 impressions impressions 1% 19% <3000 impressions Total Scanning 80% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 14
  • 15. Requirement for color copying/printing Q 4) Do you have requirements for color copying / printing? a) Yes b) No If yes, then what percentage of the total volume is it? __________ Do you intend to buy one _________ Yes 17% No 83% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 15
  • 16. Money spent • Q5) On an average how much money is spent for printing and copying in a month ? • a) < Rs 3000 b) Rs 3001 – 6000 c) Rs 6001 – 10000 d) > Rs 10000 6001-10000 > 10000 8% 3% 3001-6000 18% < 3000 71% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 16
  • 17. Factor influencing buying • Q.6) What are the factors that influence your buying? • a)Quality b) After sales service c) Price d) Finance options e) Promotions finance options promotions 3% 1% price After sales 10% service 9% Quality 77% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 17
  • 18. Expansion plan • 7.Do you have any expansion plans in the near future? a) Yes b) No yes 36% no 64% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 18
  • 19. 8.Would you want to know about Xerox printers and MFPs? yes 17% no 83% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 19
  • 20. CUSTOMER SATISFACTION MEASUREMENT • Q1) How satisfied are you overall with your existing product? • a) Very satisfied b) Satisfied c) Neither satisfied nor dissatisfied d) Dissatisfied e) Very dissatisfied neutral dissatisfied very satisfied 5% 1% 24% satisfied 70% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 20
  • 21. CUSTOMER SATISFACTION MEASUREMENT 2% neutral dissatisfied very Response 5% dissatisfied time by 1% very satisfied company 26% satisfied 66% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 21
  • 22. CUSTOMER SATISFACTION MEASUREMENT • Q4) Would you recommend the same brand / product to others? a) Yes b) No no 7% yes 93% 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 22
  • 23. FINDINGS • After sales services of Xerox is very bad. • High cost of machines & copiers. • Lack of proper promotions. • Lack of R & D facilities. • Inexperienced engineers in Xerox company. • Unable to cope with current market situation. • Blindly boasting as pioneers. • Not focusing on single individual devices. 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 23
  • 24. Solutions • After sales service should increase. • Vigorous promotion.(OOH[out of home] ADVERTISING STRATEGY FOR HYDERABAD METRO) . • Good dealings/negotiations by sales guy. • Increase focus on small market with individual printers ,scanners , copiers etc. • Prospect should get before 2 or 3 months of selling devices. 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 24
  • 25. Conclusions “Pioneers never become leaders”. 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 25
  • 26. 11/5/2011 ITM BUSINESS SCHOOL,WARANGAL 26