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The Big Trends in
BI Competency Centers
Timo Elliott
SAP
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 1
Agenda
• Business Intelligence Competency Centers
• Top ...
2
Business Intelligence Competency Centers
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 3
What Is a BICC?
A Business Intelligence Competency Cente...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 4
Basic Goal: Make BI More Strategic and Cost Effective
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 5
BICCs Bring Big Benefits
Every winner of a BI Best Pract...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 6
BICC Key Skills
Source: Gartner
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 7
The Main Functions and Responsibilities of a BICC
Source...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 8
Text
Functional Areas of the BICC
Business
Intelligence
...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 9
BICC Recommendations
Creating a BICC
• Assess the curren...
10
Top Trends
10© 2014 SAP SE or an SAP affiliate company. All rights reserved.
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 11
Analytics Took Over the World
Analytics is now the hott...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 12
User Empowerment Leads to New Organizational Stress
Con...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 13
New Technology Means New Approaches
Predictive/NoSQL/Ha...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 14
BICCs Are Not Driving BI
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 15
The Large Portion of Data Users Need Isn’t in the Syste...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 16
Enterprise Systems Are Too Slow
31% wait days or
weeks ...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 17
Enterprise BI: Too Little Data and Too Hard to Use
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 18
Business Users Do Not Fully Trust Enterprise Data
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 19
So Users Turn to Their Own Systems
40% are using an equ...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 20
The Basic BICC Setup (May Not Be Enough)
Business Intel...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 21
A Typical Deployment
Scandinavian manufacturing company...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 22
A Change in User Profiles and Patterns
Over a period of...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 23
New Conflicts
Internally-oriented
Costs
Governance
Effi...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 24
IT Seeing Same Disruption as Other “Digital Businesses”...
25
Learning from Others
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 26
Best Practice: External Audit
Determine current vs. des...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 27
Getting the Facts Straight
The project was an eye-opene...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 28
Shadow BI Revealed
Time to information
Business case re...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 29
Best Practice: Launch a New Approach
Large Retailer:
Bi...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 30
Best Practice: Refocus
Development close to the busines...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 31
Best Practice: Invest in Appropriate Tools and Skills
•...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 32
Best Practice: Federated BICC Approach
• From “gatekeep...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 33
Best Practice: Build and Nurture a Council/Community
UK...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 34
Best Practice: Adopt a Clear Methodology
National Elect...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 35
Best Practice: Agile BI
“Agile BI is an approach that c...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 36
Inspiration from the “Agile Manifesto”
The highest prio...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 37
Agile in Practice
Scandinavian Manufacturing:
Multi-lev...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 38
Best Practice: Make the Work Visible
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 39
Best Practice: Team Management
Performance measurement ...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 40
Best Practice: Offer “Agency Services”
Data Bureau
One-...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 41
Best Practice: Introduce Data Driving Licenses
Source: ...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 42
Best Practice: Support the BI Lifecycle
Source: Gartner
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 43
Best Practice: Invest in Communications!
Effective comm...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 44
Best Practice: Integrate BI into Executive Decision Cyc...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 45
Best Practice: Support the Business
Scandinavian Manufa...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 46
Best Practice: Support the Business (cont.)
Massive inc...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 47
Best Practice: It’s All About the Relationship
Instead ...
48
Wrap-Up
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 49
Where to Find More Information
SAP BICC Playlist on You...
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 50
7 Key Points to Take Home
1. Old approaches are no long...
51
Thank you!
Timo Elliott, SAP
timo.elliott@sap.com
Twitter: @timoelliott
Blog: timoelliott.com
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 52
© 2016 SAP SE or an SAP affiliate company.
All rights r...
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The Big Trends in Business Intelligence Competency Centers

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Slides by SAP Evangelist Timo Elliott on trends in business intelligence (BI) competency centers, presented at SAPinsider #BI2016 and #HANA2016 in Las Vegas.

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The Big Trends in Business Intelligence Competency Centers

  1. 1. The Big Trends in BI Competency Centers Timo Elliott SAP
  2. 2. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 1 Agenda • Business Intelligence Competency Centers • Top Trends • Learning from Others • Wrap-Up
  3. 3. 2 Business Intelligence Competency Centers
  4. 4. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 3 What Is a BICC? A Business Intelligence Competency Center (BICC) is a cross-functional organizational team that has defined tasks, responsibilities, roles, and skills for supporting and promoting the effective use of Business Intelligence across an organization Note that Gartner says that “Competency Centers” have a bad reputation, and now recommends “Business Analytics Team” …
  5. 5. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 4 Basic Goal: Make BI More Strategic and Cost Effective
  6. 6. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 5 BICCs Bring Big Benefits Every winner of a BI Best Practice Award has a BICC • (but beware of correlation and causation) Survey conducted by BetterManagement.com, 2010 24% 26% 45% 45% 48% 74% Decreased software costs Decreased staff costs Better understanding of the value of BI Increased decision-making speed Increased business user satisfaction Increased usage of Business Intelligence Organizations with a BICC see the following benefits:
  7. 7. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 6 BICC Key Skills Source: Gartner
  8. 8. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 7 The Main Functions and Responsibilities of a BICC Source: Capgemini BICC Study 2012
  9. 9. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 8 Text Functional Areas of the BICC Business Intelligence Program BI Delivery Data Stewardship Training Advanced Analytics Support Vendor Management Data Acquisition Business Intelligence Competency Center Executive Sponsor
  10. 10. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 9 BICC Recommendations Creating a BICC • Assess the current state, needs, and opportunities • Define the business value of a BICC to the enterprise — specific business objectives and the business case • Figure out the top priorities for skills, technologies, initiatives, and governance • Identify business sponsors to steer the BICC and charter governance bodies
  11. 11. 10 Top Trends 10© 2014 SAP SE or an SAP affiliate company. All rights reserved.
  12. 12. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 11 Analytics Took Over the World Analytics is now the hottest trend in business, not just in IT. Business people now want to have more access, and more control.
  13. 13. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 12 User Empowerment Leads to New Organizational Stress Consumerization of IT Employee-driven technology Business-led budgets Customer-facing needs More external data Speed of change Increased business frustration Increased IT frustration
  14. 14. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 13 New Technology Means New Approaches Predictive/NoSQL/Hadoop/Machine Learning/Data Lakes, etc. have enabled new relationships between different groups: IT, data scientists, business users …
  15. 15. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 14 BICCs Are Not Driving BI
  16. 16. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 15 The Large Portion of Data Users Need Isn’t in the System “We found, on average, that 45% of the data business people use resides outside of the enterprise BI environments. An astonishingly miniscule 2% of business decision-makers reported using solely enterprise BI applications. This is undoubtedly connected to 76% of business respondents indicating they continue to resort to spreadsheets and other homegrown BI applications to analyze BI data.” Source: Forrester 55% 45% In enterprise systems Not in enterprise system
  17. 17. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 16 Enterprise Systems Are Too Slow 31% wait days or weeks for an average BI request
  18. 18. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 17 Enterprise BI: Too Little Data and Too Hard to Use
  19. 19. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 18 Business Users Do Not Fully Trust Enterprise Data
  20. 20. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 19 So Users Turn to Their Own Systems 40% are using an equal amount or more of homegrown applications
  21. 21. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 20 The Basic BICC Setup (May Not Be Enough) Business Intelligence that is: • Standardized • Repeatable • Clearly understood across the company Regular, well-communicated releases • Jointly agreed between Business and IT • Facilitates the business areas planning and scheduling of report requests A steering group of senior management • Majority business leaders with strong representation from IT Clear measurements to follow up performance • Usage and user feedback
  22. 22. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 21 A Typical Deployment Scandinavian manufacturing company deployed a first Global BI solution around 2000 together with the first SAP implementations 2000-2005 2005-2010 2011 No BI strategy • No real BI strategy • IT left to prioritize • Multiple versions of the truth One truth • Company Performance model • Standard reporting • One truth • Anchored in finance Future vision • Extend reporting to more users • Redefine role • More end-user flexibility
  23. 23. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 22 A Change in User Profiles and Patterns Over a period of 7 years a company saw several shifts in its BI user group — and the shifts seem to be happening with shorter and shorter intervals • System Expert • Favored Excel as front end • Could live with poor performance • Primarily used data from SAP • General analyst • Wanted to use web reports as well • Interested in data from several sources • Demanded better performance • Expecting BI self-service • Wants information on mobile devices • Not scared of technology, uses the right tool for the job
  24. 24. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 23 New Conflicts Internally-oriented Costs Governance Efficient reuse Customer-facing Opportunities Flexibility and speed Experimentation IT Business
  25. 25. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 24 IT Seeing Same Disruption as Other “Digital Businesses” “Through 2020 spending on self- service visual discovery and data preparation market will grow 2.5x faster than traditional IT- controlled tools for similar functionality” – IDC “Are you Uber? Or the taxi company?”
  26. 26. 25 Learning from Others
  27. 27. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 26 Best Practice: External Audit Determine current vs. desired • Did the team really understand the users and their needs? • Was the reporting in the central system a true picture of overall reporting activity? • Did management have an accurate overview of reporting activities? • How should the team involve management in prioritizing and setting strategic directions? • Was the team perceived as a help or a bottleneck? • Where could the team really make a difference? • What were the new requirements in terms of speed, flexibility, and simulation? “I can recommend this exercise. I know a lot of departments who work with BI think they know their users, what they’re doing, and what their needs are – but unless you’ve done a real investigation of this, I would challenge you that you will find stuff you didn’t know existed.” – BI Manager, Scandinavian Manufacturing Company
  28. 28. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 27 Getting the Facts Straight The project was an eye-opener for the management team. The main findings were: Tools More user- friendly tools Need a wider variety of tools Data Data is too hard to understand Need access to non-ERP data in reporting Flexibility Need to be able to create own reports Standard reports have limited value Ownership Some had invested in own systems All preferred to be in a global system
  29. 29. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 28 Shadow BI Revealed Time to information Business case required to get new reports, and could take six months. Business movers ended up buying their own tools. Multiple iterations Multiple iterations required, communications degrading. Local BI teams able to be more consultative and collaborative. Lack of accountability Some things that should have been done locally were being delegated to central IT. Gut-based decision making was taking over. Good: Agility, happier business users Bad: Higher costs, no holistic view, no economy of scale, fragmented BI tool landscape, lost business opportunities from not having a global view
  30. 30. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 29 Best Practice: Launch a New Approach Large Retailer: Big kick-off meeting Analysts, IT, execs, outside experts All areas of the business Tool independent Launched new “service bureau” approach Strong executive support Analytics driven locally, best-practice shared centrally “Own the problem, not the solution” (“Can we access this tool, please?”) Collection of “agile services” Community-driven, using internal social networking
  31. 31. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 30 Best Practice: Refocus Development close to the business Knows Business/Analytics/IT Report Developer Prototyping Business-driven Secure, strong BI governance Intuitive Fast development Cover all analytic needs BI Expert Agile BI Up-to-date suite of tools + pragmatic exceptions Role Process Tools Need Solution “Agency” philosophy: Be the best available option for the business — leverage unique knowledge of cross-functional opportunities
  32. 32. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 31 Best Practice: Invest in Appropriate Tools and Skills • Broad, not deep — build competence in “turning business information into insight” rather than technology, i.e., less reporting, more exploration • Stay current! Be two years ahead of the business instead of two years behind. It will take time to build BI experts — start now. “Doing visualization is really cool … but if you apply the wrong graphs to the data you will not get a very good result … Some of my employees have had to actually take a course in visualization, just to be able to challenge the business.” – BI Manager, Scandinavian Manufacturing Company
  33. 33. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 32 Best Practice: Federated BICC Approach • From “gatekeeper” to “air traffic controller” • Bring “shadow BI” under umbrella of BICC — but retaining local links • Co-locate “central” staff in business units whenever possible
  34. 34. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 33 Best Practice: Build and Nurture a Council/Community UK Retailer: Regular face-to-face meetings • Bring people together across silos: IT, Analysts, Business Leaders, Execs • Presentations of successes and best practices • Invite external speakers Virtual communities • Leverage internal social tools for people to share information • Community-driven BI content Community self-policing • Act as BICC eyes and ears to discover projects, opportunities • Social mechanisms to ensure the “right behaviors” Ensure support at all levels • Not just executives — middle and users
  35. 35. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 34 Best Practice: Adopt a Clear Methodology National Electricity Grid Decide Define Develop Deploy Declare
  36. 36. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 35 Best Practice: Agile BI “Agile BI is an approach that combines processes, methodologies, organizational structure, tools, and technologies that enable strategic, tactical, and operational decision makers to be more flexible and more responsive to the fast pace of customer, business, and regulatory requirements changes.” – Forrester, 2014
  37. 37. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 36 Inspiration from the “Agile Manifesto” The highest priority is to satisfy the customer through early and continuous delivery of analytics. Welcome changing requirements, even late in development. Agile processes harness change for competitive advantage. Deliver working projects frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale. Business people and analytics staff must work together daily throughout the project. Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done. The most efficient and effective method of conveying information to and within a development team is face-to-face conversation. Delivered, used analytics is the primary measure of progress. Agile processes promote sustainable development. The sponsors, developers, and users should be able to maintain a constant pace indefinitely. Continuous attention to technical excellence and good design enhances agility. Simplicity — the art of maximizing the amount of work not done — is essential. The best architectures, requirements, and designs emerge from self-organizing teams. At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly. Adapted from: http://agilemanifesto.org/
  38. 38. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 37 Agile in Practice Scandinavian Manufacturing: Multi-level, agile approach: Three levels, self-serve, agile BI, IT/cross-platform Initiate, mock up, finalize, industrialize — two-week cycles Corporate “Wikipedia” for documentation Finding experts: Look for best fit and relationships with business, then train “Hypercare” handholding on first reports First report more expensive, but now just a few days instead of four to five weeks — after six months, saving of 40% in the development time Guide towards solutions rather than “tools”
  39. 39. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 38 Best Practice: Make the Work Visible
  40. 40. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 39 Best Practice: Team Management Performance measurement based on the user experience: Data quality, engagement, delivery Continuous Improvement: What can be improved in the processes, tracking learning Social! Visual Mgt of priorities by team member People focus on the health of the team
  41. 41. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 40 Best Practice: Offer “Agency Services” Data Bureau One-stop shopping for data, internal, external, or “wrangled” Tools Bureau Expert recommendations of best technologies to use, when Sandbox Environments Environments that let businesses experiment on their own Innovation Opportunities Workshops (e.g., Design Thinking) to uncover new opportunities Analysis Validation Trust, but verify …
  42. 42. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 41 Best Practice: Introduce Data Driving Licenses Source: Gartner
  43. 43. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 42 Best Practice: Support the BI Lifecycle Source: Gartner
  44. 44. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 43 Best Practice: Invest in Communications! Effective communication is the bedrock of a successful BICC Involves skills that aren’t always part of the staff hiring process Sell the sizzle Use dashboards, scorecards, maps, and other visual applications/tools “Paint the walls with data” Celebrate success Pick a first initiative and make it a business success Identify evangelists from the initiative and have them sell the success
  45. 45. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 44 Best Practice: Integrate BI into Executive Decision Cycle US Retailer Fully interactive, data-based screens Questions answered there and then, no leaving the meeting until a decision is made
  46. 46. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 45 Best Practice: Support the Business Scandinavian Manufacturer Beyond Budgeting A new vision for performance measurement Daily Resource Allocation
  47. 47. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 46 Best Practice: Support the Business (cont.) Massive increase in demand for analytics and better-presented data initially overwhelmed available resources
  48. 48. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 47 Best Practice: It’s All About the Relationship Instead of a scenario in which Business and IT play separate, traditional provider- versus-user roles everybody has to combine efforts to jointly explore and learn — and everybody has to compromise! Learn from the business — there is a lot of good practice that should be adopted
  49. 49. 48 Wrap-Up
  50. 50. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 49 Where to Find More Information SAP BICC Playlist on YouTube: Link SAP BI Self Assessment : www.sap.com/bistrategy SAP BI Strategy Playlist on YouTube: Link BI News: www.sap.com/BINews Blogs on BI Strategy http://scn.sap.com/docs/DOC-30479 http://scn.sap.com/docs/DOC-30480 http://scn.sap.com/community/business-intelligence/blog/2012/12/07/bi- strategy-bicc-a-key-element-to-your-bi-program http://scn.sap.com/community/business-intelligence/blog/2012/11/07/bi- strategy-bi-competency-centers-take-center-stage-again http://blogs.sap.com/analytics/2013/03/27/driving-value-from-your-business- intelligence-program-define-track-and-measure-success/
  51. 51. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 50 7 Key Points to Take Home 1. Old approaches are no longer enough 2. Self-service BI is a wonderful business opportunity If done right, can dramatically improve business agility and IT/Business alignment 3. But it requires new cultures and ways of working You’re no longer in charge — and everybody has to compromise 4. Provide what the business needs, not necessarily what they want Service-oriented approach, but the “customer is not always right” 5. Community is the essential pillar No one person or team can do this alone — build momentum and listen to feedback 6. Look for opportunities to simplify It’s not about technology, but the right technology can help agility 7. Keep up momentum and success Look out for teaching opportunities, and market success widely and often
  52. 52. 51 Thank you! Timo Elliott, SAP timo.elliott@sap.com Twitter: @timoelliott Blog: timoelliott.com
  53. 53. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 52 © 2016 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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