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Sumitomo Heavy Industries: Shaping Global
Business with SAP® Enterprise Support
13 companies
​Went live as schedule...
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Sumitomo Heavy Industries: Shaping Global Business with SAP Enterprise Support

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Sumitomo Heavy Industries reached zero critical incidents after the launch with SAP Enterprise Support Value Maps

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Sumitomo Heavy Industries: Shaping Global Business with SAP Enterprise Support

  1. 1. Public Sumitomo Heavy Industries: Shaping Global Business with SAP® Enterprise Support 13 companies ​Went live as scheduled Zero ​Critical incidents after the launch 40% ​Faster incident resolution than the industry average Readiness​ ​For innovation with the SAP Enterprise Support Academy program Studio SAP | 43393​ (16​/07​) This content is approved by the customer and may not be altered under any circumstances. "Our first ERP project adopting state-of-the-art technology successfully went live, as SAP Enterprise Support enabled earlier issue identification and resolution. We will embrace further services to assist in the united innovation of business and systems – and global rollouts." Hirofumi Ibusuki, Chief Staff Manager, Corporate Information and Communication Technology Department, Corporate Planning Group, Sumitomo Heavy Industries Ltd. Company Sumitomo Heavy Industries Ltd.​ Headquarters ​Tokyo Industry ​Industrial machinery and components Products and Services ​Precision, construction, and industrial machinery; ships; environmental products and plants Employees ​18,485 Revenue ​US$6.4 billion Web Site www.global-shi.com​ Objectives Support company’s rapid global growth with business and IT working seamlessly and efficiently together to implement new innovation in order to gain global competitiveness based on transparency of key business metrics Why SAP Proactive use of SAP® Enterprise Support services, including reliable system optimization services and operational excellence know-how for the company’s first implementation of the SAP ERP application and the SAP HANA® platform Resolution • Gained operational knowledge through SAP Enterprise Support value maps for SAP HANA • Gained support to monitor SAP HANA using SAP Solution Manager • Acquired sufficient knowledge through a support info day sponsored by SAP and proactive engagements with the SAP Enterprise Support advisory team Benefits • Identified critical issues in advance • Brought 13 companies on board on schedule • Made faster issue resolution possible • Had no unexpected downtime and no critical incident after going into live operation with the software • Gained the confidence and know-how to manage future innovation and global rollouts © 2016 SAP SE or an SAP affiliate company. All rights reserved. Public

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