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SAP Digital Business Services
May, 2017
SAP Enterprise Support Value Maps
Your Fast Lane to Support Expertise
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Public
On-premise
SAP Enterprise Support: Custome...
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Public
SAP Enterprise Support Value Maps
Embedded...
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Public
SAP Enterprise Support Value Maps: Your fa...
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Public
SELECT YOUR
OBJECTIVE
• Business scenario
...
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Public
*) Please note that estimates are roughly ...
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Public
SELECT YOUR
OBJECTIVE
• Empowerment Packag...
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Public
*) Above estimations are based on past ex...
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Public
Customer
 Direct access to SAP
Support e...
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Public
• SAP SuccessFactors
• Security
• Custom ...
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Public
95%
Time reduction in cash-flow processes...
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Public
“We are always focused on innovation
and ...
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Public
 Get an overview
 Learn more about obje...
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Public
Step 3Step 2Step 1
Click on ‘Request acce...
Contact information:
For further details, please contact your SAP Enterprise
Support Advisor or send an e-mail to:
sapesva...
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SAP Enterprise Support Value Maps- Your Fast Lane to Support Expertise

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Learn how SAP Enterprise Support value maps can help you quickly identify the relevant SAP Enterprise Support services, tools, and expertise for your business needs.

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SAP Enterprise Support Value Maps- Your Fast Lane to Support Expertise

  1. 1. PUBLIC SAP Digital Business Services May, 2017 SAP Enterprise Support Value Maps Your Fast Lane to Support Expertise
  2. 2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public On-premise SAP Enterprise Support: Customer success and rapid adoption of innovation Cloud Proactive and preventive support Hybrid Across all deployment options SAP Enterprise Support Collaboration Innovation and Value Realization Mission-Critical Support Empowerment
  3. 3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public SAP Enterprise Support Value Maps Embedded into SAP Enterprise Support Academy Empowerment. SAP Enterprise Support Academy empowers you to build the knowledge and skills needed to maximize the benefit of your SAP solution, no matter your choice of deployment. Platform. Easily access SAP Enterprise Support learning content and services. People. Stay up-to-date by leveraging expert content in various delivery formats and levels of detail. Practice. Let us help you boost collaboration between business and IT units by addressing different functional roles and assisting in creating business cases and value. Visit us at https://support.sap.com/esacademy
  4. 4. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public SAP Enterprise Support Value Maps: Your fast lane to support expertise Select the SAP Enterprise Support value map topic that addresses your business challenge, discover your individual road map, and use the SAP Enterprise Support offerings step-by-step to reach your objective. On-demand expertise through a cloud-based social collaboration platform (SAP Jam) connects you directly with SAP experts and peers. Social collaboration Obtain guidance from the SAP support experts who moderate each value map group. Expert access Guided approach Build the knowledge and skills you need to successfully manage your transformation to the digital economy. Empowerment
  5. 5. 7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public SELECT YOUR OBJECTIVE • Business scenario recommendations • Meet-the-Expert session: Overview of SAP S/4HANA Finance • Meet-the-Expert session: Overview of transition to SAP S/4HANA • Meet-the-Expert session: Analytics for SAP S/4HANA • … EXPLORE PREPARE REALIZE DEPLOY OBJECTIVE ACHIEVED • Continuous quality check for implementation • Continuous quality check for going-live support • … • Meet-the-Expert session: Rapid data migration to SAP S/4HANA • … • Expert-guided planning: New implementation of SAP S/4HANA • Meet-the-Expert session: Sizing for SAP HANA • Meet-the-Expert session: System clean-up prior to migration to SAP S/4HANA • … Example: Deploy your implementation of SAP S/4HANA Example: Implementation of SAP S/4HANA completed 01 0302 04 *) Learn more: Whitepaper: Speed Up Your Digital Transformation with SAP S/4HANA and SAP Enterprise Support SAP Enterprise Support Value Maps Example: SAP S/4HANA & SAP HANA Value Map Objective-based approach*
  6. 6. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public *) Please note that estimates are roughly calculated since figures will depend on system complexity and standardization level. These figures do not specify implementation times but time to gain a deep understanding of what needs to be done. OBJECTIVES HUMAN RESOURCES (100% workload) TIME PROJECT DURATION (summarized effort) Learn about SAP S/4HANA and understand the business value and the road to SAP S/4HANA 1 FTE 16 hrs 2 days Produce a business case to transition to SAP HANA, SAP Fiori, and SAP S/4HANA based on your current productive solution 1 FTE 40 hrs 5 days Explore and learn about SAP HANA and SAP S/4HANA implementations 1 FTE 16 hrs 2 days Learn how to prepare prerequisites for SAP S/4HANA conversion 1 FTE 80 hrs 2 weeks Realize how to perform a database migration to SAP HANA, perform a conversion, and implement new SAP S/4HANA innovations and SAP Fiori 1 FTE 120 hrs 3 weeks Deploy SAP HANA and SAP S/4HANA by leveraging CQC services. 1 FTE 80 hrs 2 weeks Automate and configure your specific business solution operations with SAP Solution Manager and SAP HANA-related tools. 1 FTE 120 hrs 3 weeks Example: SAP S/4HANA & SAP HANA Value Map Required investment from customers*
  7. 7. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public SELECT YOUR OBJECTIVE • Empowerment Packages for Integration Scenarios • Meet-the-Expert session: SAP HANA Cloud Platform, Integration Service Overview • Meet-the-Expert session: Cloud Integration Connecting Both Worlds • … PLAN BUILD RUN OPERATE OBJECTIVE ACHIEVED • SAP Enterprise Support Report Cloud Edition for SAP Success Factors • Enabling and Using the Admin Center • … • Continuous quality check for implementation (verification session) • Cloud Integration Best Practices (Empowerment Package) • … • Meet-the-Expert session: Transfer of Employee Data from SuccessFactors to SAP ERP HCM • Continuous quality check for implementation (analysis session) • … Example: Choose the appropriate integration methodology and data migration strategy 01 0302 04 SAP Enterprise Support Value Maps Example: SAP SuccessFactors Value Map Objective-based approach*
  8. 8. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public *) Above estimations are based on past experience with 1 FTE with 20% and depend heavily on the individual customer situation (e.g. project size, skills, complexity etc.) OBJECTIVES HUMAN RESOURCES (100% workload) TIME PROJECT DURATION (summarized effort) Learn about getting started with SAP SuccessFactors 1 FTE 5 hrs 1 week Consider the security and privacy implications with SAP SuccessFactors 1 FTE 4 hrs 1 week Discover the value, roadmap recommendations, and best practices to extend business scenarios 1 FTE 8 hrs 2 weeks Choose the appropriate integration methodology and data migration 1 FTE 12 hrs 3 weeks Safeguard the go-live through going live analysis and verification 1 FTE 4 hrs 1 week Manage, monitor, and optimize the business outcomes 1 FTE 6 hrs 2 weeks Implement an end-to-end incident and escalation management process 1 FTE 4 hrs 1 week Example: SAP SuccessFactors Value Map Required investment from customers*
  9. 9. 11PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public Customer  Direct access to SAP Support experts  Discuss and exchange ideas with other customers across different geographies  Fast SAP best practice responses  Exclusive access for SAP Enterprise Support customers  Share expertise and provide guidance  Get direct customer feedback  Scalable social support SAP SAP Jam On-demand expertise through a cloud-based social collaboration platform Learn more about SAP Jam > https://jam4.sapjam.com/ X Social business collaboration with SAP Jam
  10. 10. 12PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public • SAP SuccessFactors • Security • Custom Code Management • Change Control Management • SAP S/4HANA Cloud • SAP Cloud Platform • Run SAP Solution Manager • Business Decision Makers • Technical Monitoring & Alerting • SAP S/4HANA & SAP HANA • Data Volume Management • SAP Analytics Solutions • SAP Jam Collaboration Available SAP Enterprise Support Value Maps https://support.sap.com/valuemaps
  11. 11. 13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public 95% Time reduction in cash-flow processes 1 30% Improvement in system performance 2 15% Increase in manufacturing capacity 3 30% Improvement in IT administration 2 20% Saved on consulting fees 4 20% Saved on learning costs 4 Faster Report generation 5 Lower Total cost of ownership 6 Better Improved availability of the cloud solution 7 Sources: SAP Customer References: 1 Aché Laboratórios Farmacêuticos S.A; 2 Shandong Wuzheng (Group) Co. Ltd.; 3 Hefei Snowky Electric Co. Ltd; 4 Ashapura Minechem Limited;​ 5 Marisa Lojas S.A; 6 Owens Corning; 7 Piaggio & C. SpA​; More customer references Selected Customer Benefits
  12. 12. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public “We are always focused on innovation and business. For this reason we followed the SAP Enterprise Support value map approach. […].” Silvia Marziale, Human Resources Process Information Systems Manager, Piaggio & C. SpA* *) Learn more: Piaggio Group: Better-Performing Software with SAP Enterprise Support Value Maps
  13. 13. 15PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public  Get an overview  Learn more about objectives, project duration and benefits  Find all generally available SAP Enterprise Support value maps  Receive latest news and information about upcoming pilots  Request access Get started today! https://support.sap.com/valuemaps
  14. 14. 16PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Public Step 3Step 2Step 1 Click on ‘Request access to a new value map’ Choose ‘Value Map topic’ and ‘objectives’. Click on ‘Next’ & ‘Finish’ Provide your ‘Contact Details’ Three simple steps to register https://support.sap.com/valuemaps
  15. 15. Contact information: For further details, please contact your SAP Enterprise Support Advisor or send an e-mail to: sapesvaluemaps@sap.com Thank you.

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