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Kompetenzentwicklung für das intelligente Unternehmen und die Zukunft des Lernens

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Vortrag von Eva Zauke #learntec2020

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Kompetenzentwicklung für das intelligente Unternehmen und die Zukunft des Lernens

  1. 1. PUBLIC EVA ZAUKE | SVP SAP Knowledge and Education, Chief Knowledge Officer | twitter.com/EvaZauke January 28, 2020 Kompetenzentwicklung für das intelligente Unternehmen und die Zukunft des Lernens
  2. 2. 2PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 1960s-1980s 1990s-2000s 2000s-2010s 2010s-2020s Mainframe & PCs Client Server & Internet Cloud, Mobile & Big Data Intelligent Technologies Large-scale mainframe computing adoption Emergence of PCs Networks Widespread PC adoption Web servers ERP & business process technologies Mobile & smartphone ubiquity Cloud computing Big Data Experience Management Machine learning, artificial intelligence & IoT Industrial Automation Business Process Automation Digital Transformation Experience Company powered by the Intelligent Enterprise The digital era is evolving into the experience economy powered by the Intelligent Enterprise
  3. 3. 3PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP provides solutions and technologies for the Experience Company powered by the Intelligent Enterprise
  4. 4. 4PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Keeping skills up-to-date is essential for your company’s success Technology Skills ▪ Big Data & Analytics ▪ Internet of Things ▪ Machine learning ▪ Cloud computing ▪ Robotics ▪ Blockchain ▪ Digital Security ▪ Virtual reality ▪ … Product Skills … Transformation Skills ▪ Migration from ECC to SAP S/4HANA ▪ On-premise and Cloud hybrid landscapes ▪ SAP Cloud Platform and Hyperscalers ▪ Experience Management with Qualtrics ▪ …
  5. 5. 5PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ How to close the knowledge and skills gap keeps CEOs awake Impact of skills gap on company’s successTop threats seen by CEOs Skills gap impact 3. Availability of key skills 9. Speed of technological change We are not able to innovate effectively Our people costs are rising more than expected Our quality standards and/or customer experience are impacted We are unable to purse a market opportunity We are missing our growth targets We cancelled or delayed a key strategic initiative There is no impact on my organization's growth or profitability 1. Over regulation 2. Policy uncertainty 4. Trade conflicts 5. Cyber threats 6. Geopolitical uncertainty 7. Protectionism 8. Populism Source: PwC, 22nd Annual Global CEO Survey, 2019; charts indicate percentage of respondents
  6. 6. 6PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Business impact: Training and enablement drive your company’s success 3xTransformation success is more than three times likelier when organizations have invested the right amount in digital talent.2 Source: IDC White Paper, sponsored by SAP, How Much Is Enough? Defining How Much Training Is Required to Achieve Maximum Business Value, August 2018 ² McKinsey, Unlocking success in digital transformations, October 2018
  7. 7. 7PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Learning itself is transforming in the digital age One-time, week-long class-room training Continuous learning ONGOING Single deep expertise Multiple areas of competence MULTI-SKILLED Group-targeting Individual learning journeys INDIVIDUAL Trainer-led only Community supported SOCIAL Single touchpoints Embedded, needs-based experience IMMERSIVE Catalog Personalized progress and suggestions ADAPTIVE Delegated participant Passionate self-learner PURPOSEFUL One-time fees Subscriptions RECURRENT From To
  8. 8. 8PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Software users prefer learning “in the flow of work”2 1 LinkedIn Learning – 2019 Workplace Learning Report, 2019 2 A New Paradigm For Corporate Training: Learning In The Flow of Work , Josh Bersin, June 2019 ³ Harvard Business Review, Making Learning a Part of Everyday Work, Josh Bersin, February 2019 68%of employees prefer to learn at work 1 58%of employees prefer to learn at their own pace 1 49%of employees prefer to learn at the point of need 1 On average, knowledge workers have just five minutes for formal learning each day ³. 5 minutes
  9. 9. 9PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Paradigm shift: from traditional learning to intelligent in-app User Assistance Traditional learning ▪ Learning on stock ▪ “Once in a lifetime” ▪ Event based ▪ Outside of work context Intelligent in-app User Assistance ▪ Users prefer learning “in the flow of work”1 ▪ Commit to life-long learning ▪ Continuous enablement ▪ In the moment of need 1 A New Paradigm For Corporate Training: Learning In The Flow of Work - By Josh Bersin – June 2019
  10. 10. 10PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Enabling the SAP User with intelligent User Assistance embedded in SAP solutions SAP Integrated Business Planning SAP Digital Manufacturing CloudSAP Marketing Cloud SAP Sales Cloud Contextual Help Embedded Learning Guided Tours Customer specific enablement With SAP Enable Now customers can customize standard content and create new content to build customer specific enablement. Intelligent in-app User Assistance Providing user enablement “in the flow of work”, in the moment of need and embedded in the application. 1 2 Already available for …, further products planned
  11. 11. 11PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Intelligent in-app User Assistance end-2-end Role: Admin | App: S/4HANA Cloud Data Migration Cockpit Contextual help content Recommended learning tutorials SAP Enable Now to build customer specific enablement content
  12. 12. 12PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Intelligent in-app User Assistance: Proactive help offering based on activity tracking What’s happening? User seems to need help Switch into the “right” channel, and remember this for next time Suggest other helpful information Socrates says… Yes, please. Ok, I have switched on the field help for you, the question mark beside each field will provide guidance on what you need to enter… Glad I could help. BTW – your colleagues found this feature highlights video helpful. Did that help? Would you like some help changing the Leasing Rate? Yes, thank you. Chatbot intelligence (pushing the boundary), and dialog expertise PREVIEW
  13. 13. 13PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ User invoked via ? Field and app level help and learning options Search SAP Enable Now framework to allow customers and partners to create or extend their own content Customer specific enablement: In-app user assistance – Web assistant
  14. 14. 14PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Training and enablement support continuous learning for all roles along the company’s innovation life-cycle SAP Professional SAP User Discover Prepare, explore & realize Deploy Run Enablement planning and execution SAP Education Consulting • openSAP • SAP S/4HANA Simulation by Baton Simulations • SAP Learning Hub incl. Learning Journeys, Learning Rooms, SAP Live Access, SAP Global Certification, Stay current • SAP Instructor Led Training / SAP Live Class Customer and partner teams are learning prior, during and after project delivery Enabling users in the flow of work, driving user adoption & performance • SAP Enable Now • SAP User Experience Management by KNOA Project delivery Both Target groups
  15. 15. 15PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Blended learning: Combining the best of all learning worlds • Enabling learning from the workplace or from home • Integrated real-time videos of all learners • Pairs community experience with digital learning • Digital learning E-books and e-learning courses • SAP Learning Rooms Collaboration and social learning led by experts from SAP • SAP Live Access On-demand access to live, preconfigured training systems• Focused learning and acquisition of deep-dive knowledge • Hands-on product experience • High-touch interaction with expert trainer • Social learning with peers
  16. 16. 16PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Blended learning example: integrating classroom and digital learning Introduction Bootcamp Self-Study Practice Certification Test Format Classroom (Optional: SAP Live Class) SAP Learning Hub SAP Live Class Classroom At your workplace or home Scope • Overview: Learning program • Introduction: eLearning and virtual classroom platform • Connect/network with participants • Access to the eLearning platform with online learning • Access to an SAP training system, to exercise on a real system • Online Learning Rooms where learners and experts can interact. • Monthly 2h virtual Q&A sessions with SAP Trainers via the SAP Live Class Platform • Case study • Prep for certification • Certification Content SAP ERP - Integration of Business Processes Duration 2 days > 1 week 2 days 3 h Example – Learning objective: to get certified as an SAP Consultant Certification in the Cloud
  17. 17. 17PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Knowledge and Education drives customer and partner success through learning and enablement for all of SAP products We are dedicated to empowering all SAP customers, partners and their people to be successful through knowledge and skills. SAP Knowledge and Education’s mission Customer success. Trained and certified Customers and Partners. Empowered people. Success People
  18. 18. 18PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Wrap-up and call to action Enable users in the flow of work with Web Assistant and use SAP Enable Now to create customer specific in-app help and learning. Provide continuous learning for all roles Training and enablement drive your company’s success The Experience Company powered by the Intelligent Enterprise From traditional learning to Intelligent in-app User Assistance Transformation success is more than three times likelier when organizations have invested the right amount in digital talent. Keeping skills up-to-date is essential for your company’s success as companies are transforming to an Experience Company powered by the Intelligent Enterprise. Digital learning ▪ openSAP ▪ SAP Learning Hub Live learning ▪ On-site classroom ▪ SAP Live Class ▪ SAP Live Access ▪ SAP Global Certification Select SAP offerings SAP Professionals are learning prior, during and after project delivery. Drive user adoption and performance by enabling users in the flow of work.
  19. 19. Thank you. Eva Zauke SVP SAP Knowledge and Education Chief Knowledge Officer SAP SE eva.zauke@sap.com +49 6227 7 40123 +49 160 908 22993 www.linkedin.com/in/eva-zauke-4732b72/ twitter.com/EvaZauke Follow SAP Knowledge and Education • Twitter @openSAP @SAPEDU • Latest innovations for free at #openSAP • Product documentation and learning journeys at #SAPHelpPortal • Digital and social learning for the Intelligent Enterprise at #SAPLearningHub

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