Hotel's safety and Security of Guest

1. GUEST SAFETY AND SECURITY
PREPARED BY:
SUMAN SUBEDI

2. CONTENTS
 Security measures
 Security issues
 Security problems
 Security human resources ( how are they managed)

3. SECURITY MEASURES
 All staff are trained to be a part of ‘safety and security team’, whereby they are
responsible to ensure guest safety and security.
Hotel and spa are equipped with the latest
 closed circuit television and monitoring (CCTV).
 smoke detection.
 alarm system in key areas and guest floors, which is monitored 24 hours/7days by
hotel’s security division.
 Dedicated fire/life/safety systems and monitoring.

4. SECURITY ISSUES
 Lost and found
 Theft
 Damage to the hotel property by the guest
 Key door and security problem

5. SECURITY PROBLEMS
• Identity theft leading to credit card fraud
• The scanty baggage guests
• Theft and Robbery
• The carelessness of staffs
• Inter-departmental misuse
• The fraud internships
• VVIP check in

6. SECURITY HUMAN RESOURCES
 Types of security :
1) Physical aspect
2) Security of persons
3) Security of systems
i. Physical aspect:
Physical aspect is divided into two parts a) internal b)external.
Internal Security includes all the safeguarding assets of the hotels like proper lighting, theft and fire against the
guest.
External includes avoiding the accidents by fitting the CCTV.

7. CONTINUE…
II). Security of persons:
Check scanty baggage suspected of taking away hotel property by providing wide angle door viewer, dead bolt
locks, night torch, chains on doors.
Employees should be trained to not give any information about in house guests to outsiders while issuing a card
key ask for key card if in doubt of the guest.
House keeping staff should never leave keys expose on unattended carts in corridors.

8. CONTINUE…
iii) Security aspects of systems:
Record of all losses and missing items immediately.
Inventory control should be proper auditing is done on a regular basis proper system.
Systems procedures and policies if followed properly shall safeguard the assets and increase life span of
equipment as well as avoid any breakdown maintenance.

9. PERFECT SECURITY MANAGEMENT
EVIDENCE
• THE SAARC SUMMIT SECURITY MANAGEMENT

10. THANK YOU