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How to Make Dynamics NAV Presentation More Attractive -PART2-

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This session is to encourage NAV APAC partners to deliver even more attractive presentations, attract greater attention from prospective customers and ultimately win out over competing ERP/CRM software.
Since customer motivations differ depending on position and business scenario, we need to work on Dynamics CRM / Dynamics Marketing (now in public preview) to build the entire Dynamics 365 Business.
Dynamics 365 – “Business Central”(codenamed Tenerife) will be available soon. The point of this is clear: Dynamics 365 has to be more than pure Business Applications; it must be a centralized part of the customers’ cloud platform, where AI proposes new services and products to differentiate from other competitors based on business-oriented big data that has been collected from IoT/M2M by the systems around Dynamics365.

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How to Make Dynamics NAV Presentation More Attractive -PART2-

  1. 1. w w w . d i r e c t i o n s a s i a . c o m The Dynamics SMB Focused Partner Community #DirectionsAsia
  2. 2. How to make a Dynamics NAV presentation more attractive! Part 2 Facilitated by: Demonstrations in the D365 Era Ryohei Yoshijima (Pacific Business Consulting, Inc.) Microsoft MVP for Business Solutions #DirectionsAsia
  3. 3. Agenda ■Introduction ■Looking Back at Last Year’s Demonstrations ■The History of NAV Improvements ■CRM⇔ERP Integrations ■Demonstrations ■Objectives and Key Takeaways ■Discussion & Summary #DirectionsAsia
  4. 4. Biography Ryo, Strategic Planning Office Director, Pacific Business Consulting, Inc. (PBC) Microsoft MVP for Business Solutions With experience in Microsoft Dynamics ERP (NAV/AX) that goes further back than anyone in Japan, Ryo has taken part in international projects in Japan and 29 other countries since 2001, traveling enough miles to circle the globe some 70 times. He is continually involved with several international projects. On the strength of his project experience, expertise in R&D for Dynamics ERP and the global network he maintains with Microsoft and other Dynamics partners, he has made appearances at many related events in Japan and abroad. In recognition of these achievements, Ryo became the first in Japan to receive an MVP award for Microsoft Dynamics ERP 2015. Takeshi, Marketing Group, Strategic Planning Office, Pacific Business Consulting, Inc. (PBC) Takeshi joined a Japanese accounting package developer in 2005. After gaining experience for six years in the sales division, he further refined his expertise in the product planning and marketing divisions. Since 2015, he has been engaged in marketing and pre-sales for Microsoft Dynamics ERP/CRM at Pacific Business Consulting, Inc. and is regarded as a talented presenter in Japan. Ryo, Senior CRM Consultant, Strategic Planning Office, Pacific Business Consulting, Inc.(PBC) Ryo Joined PBC as a Dynamics CRM Senior Consultant in 2017. From 1995 to 2007, he worked at Microsoft Japan as a technical evangelist specializing in .NET Framework, Visual Studio and developing applications on the Windows platform. From 2008, he was involved with development and consulting connected to the Dynamics CRM business. Ryo has since been offering business consulting services related to marketing automation and sales process management, and is one of the most renowned Microsoft Dynamics CRM consultants in Japan. His hobby is to perform…
  5. 5. 運命 Destiny https://youtu.be/5fEQljbZMCo?t=6 皇帝 Emperor https://youtu.be/NOWUDdwy2aU?t=21s
  6. 6. Japan (HQ) Hong Kong China Bangkok Vietnam Locations HQ J-pack (Japan) C-pack (China) H-pack (Hong Kong) V-pack (Vietnam) T-pack (Thai) Pacific Business Consulting, Inc.
  7. 7. Objectives and Key Takeaways
  8. 8. Objectives & Key Takeaways • This session is to encourage NAV APAC partners to deliver even more attractive presentations, attract greater attention from prospective customers and ultimately win out over competing ERP/CRM software. • Since customer motivations differ depending on position and business scenario, we need to work on Dynamics CRM / Dynamics Marketing (now in public preview) to build the entire Dynamics 365 Business. • Dynamics 365 – “Business Central”(codenamed Tenerife) will be available soon. The point of this is clear: Dynamics 365 has to be more than pure Business Applications; it must be a centralized part of the customers’ cloud platform, where AI proposes new services and products to differentiate from other competitors based on business-oriented big data that has been collected from IoT/M2M by the systems around Dynamics365.
  9. 9. The History of NAV Improvements
  10. 10. MS Flow Integrations NAV 2017 PowerApps Azure Machine Learning Integrations Outlook Integrations The Concepts Behind Each Version NAV 2018 ???? ???? ???? ???? NAV 2016 Work Flow Phone Client Power BI Integration CRM Integration NAV 2015 ・Tablet Client ・Word Layout Enhancements for End Users
  11. 11. MS Flow NAV 2017 PowerApps Azure Machine Learning Outlook NAV 2016 Workflow Phone Client Power BI CRM Integration NAV 2015 ・Tablet Client ・Word Layout The Concepts Behind Each Version NAV 2018 ???? ???? ???? ????
  12. 12. NAV 2016 ワークフロー スマホ対応 Power BI連携 CRM連携 The Concepts Behind Each Version NAV 2015 ・タブレット対応 ・Word Layout NAV 2018 ???? ???? ???? ????MS Flow NAV 2017 PowerApps Azure Machine Learning Outlook Enhancements for Power Users
  13. 13. MS Flow NAV 2017 PowerApps Azure Machine Learning Outlook NAV 2016 Workflow Phone Client Power BI CRM Integration NAV 2015 ・Tablet Client ・Word Layout The Concepts Behind Each Version NAV 2018 ???? ???? ???? ????
  14. 14. The Concepts Behind Each Version NAV 2018 Visual Studio Code (AL) REST API In Client Designer Docker Enhancements for Developers Team Service /GitHub “Tenerife” D365BC
  15. 15. New Enhancements in NAV 2018  User Task  Employee Ledger Entry  Setup and Extensions  Pre-Configured Excel Reports  Power BI  Updated integration with Dynamics 365 for sales  Synchronize vendors with Lexmark ICS for better OCR results  Cancel or correct job related posted invoices  Posting setup improvements and missing posting notifications  Bulk posting of orders, invoices and credit memos  Change global dimensions improvement  Intrastat reporting improvements  Submission of EC Sales List with more than 9999 lines  Posting directly to general ledger accounts from documents  Migration from QuickBooks  Bulk invoicing from Bookings  Application user docs  Changes to C/AL functions, data types, properties, and triggers  Dynamics NAV Server instance and application configuration settings for default language and supported languages  Change server settings without restarting the server  Delayed delete of company data  Change the display name for a company  New Media Set data type functions  Session Settings data type  Obsolete State and Obsolete Reason properties on tables, fields, and keys  Tenant management code unit  Personalization in the Web Client  Report preview in the Web Client
  16. 16. A Dynamics 365 “Business Central” (codenamed Tenerife) is coming soon
  17. 17. Dynamics CRM - Sales - Service - Field Service - Project Service Dynamics AX (AX7) Dynamics NAV (Project Medaira) Dynamics 365 for Finance and Operations, Enterprise Edition Dynamics 365 for Finance and Operations, Business Edition Dynamics 365 for Sales Dynamics 365 for Customer Service Dynamics 365 for Field Service Dynamics 365 for Project Service Dynamics 365 Business Central
  18. 18. Dynamics 365 Sales Customer Service Field Service Project Service Finance & Operations Marketing Talent Business Central
  19. 19. Looking Back at Last Year’s Presentation
  20. 20. MS as a Decathlon Player CRM The King of Athletes ERP OS Cloud Platform Groupware Mobile Marketing The King of the 100m Sprint ? ERP The King of High Jump ? CRM The King of Pole Vault ? Cloud
  21. 21. In On With Plus Office 365 Azure CRM Power BI Extend VSC/PowerApps/MSFlow… Dynamics NAV 2017
  22. 22. Follow NAV Strategy - 「In」「On」「With」「Plus」「Extend」 Visual Studio Code Cortana Intelligence/ Azure Machine Learning Fin Sales Purchase Inventory MF Service PJ Marketing Dynamics 365 Power BI Outlook OO OneNote N Excel E Word W SharePoint S Skype for Business S D365 for Sales (Dynamics CRM) Dynamics NAV PowerApps Microsoft Flow Chat Based Communication Forecast Data Visualization Common Data Service Extensions SaaS
  23. 23. Who is the decision maker? ERP User non-ERP User IT TeamCXO
  24. 24. Take the Right Approach! ERP User non-ERP User IT Team CXO Office365 Excel Word Outlook OneNote.. In On With Plus Extend VSC Chat Tools Azure ML Power Apps MS Flow Power BI Biztalk Connector CRM (D365S)
  25. 25. In Office365 Excel Integration Case 1 : ExcelERP User Non-ERP User
  26. 26. In Office365 Outlook Integration Case 2 : OutlookERP User Non-ERP User -Setup Procedure 1 NAV Password Authentication 2 SSL Certification 3 NAV Web Server Setup 4 Assist Setup
  27. 27. On Machine Learning Case 3 : Azure ML Azure CXO ERP User
  28. 28. With CRM Outlook Integration Case 4 : CRM Integration SO(CRM) SO(NAV) NAVNAV CRMCRM ContactsContacts LeadLead CustomerCustomer CustomerCustomer OpportunityOpportunity QuoteQuote Sales Order Sales Order InvoiceInvoice Sales Order Sales Order InvoiceInvoice FlowFlow LeadLead SalesSales OrderOrder ERP User Non-ERP User
  29. 29. Case 5 : Power BI Plus Power BI Power BI ERP (NAV) Dynamics CRM Opportunity Sales Records Power BI CXO ERP User Azure ML Forecast
  30. 30. Case 6 : PowerApps/MS-Flow PowerApps MS-Flow Ext. PowerApps MS-Flows PowerApps Microsoft Flow ERP User Non-ERP User
  31. 31. Case 7 : Integration(Scenario) Ext. SSIS/ Connector ERP to ERP Integration NAV NAV NAV NAV BizTalk Service Bus SAP/AX /Oracle /NAV Financial Consolidation Azure IT Team
  32. 32. Case 7 : Integration(Scenario) NAV NAV NAV NAV BizTalk Service Bus SAP/AX /Oracle /NAV Consolidation Accounting Azure [Usage Examples] • Master Data Management • Purchase Order to Sales Order • Financial ConsolidationExt. SSIS/ Connector ERP to ERP Integration IT Team
  33. 33. Case 7 : Integration SAP /AX NAV BizTalk /SSIS NAV NAV Connector Connector Ext. SSIS/ Connector ERP to ERP Integration IT Team
  34. 34. Case 7 : Integration NAV NAVSSISConnector Connector Ext. SSIS/Connector PowerApps ERP to ERP Integration IT Team EFG Corp.ABC, Inc.
  35. 35. Ext. LINE Inventory Inquiry NAV May I help you? Case 8 : Chat Tool Do you have Surface in stock? Yes, here you are. ----------------- Surface Pro 4 : 99 Surface 3 : 83 Surface 2 : 22 Do you need to make a purchase order? Inventory Inquiry Non-ERP User
  36. 36. Ext. LINE Inventory Inquiry Case 8 : The trick is… Inventory Inquiry Odata (XML and Json) NAV Non-ERP User
  37. 37. Ext. LINE Expense Case 9 : Chat Tool NAV Purchase Invoice Expense Management Non-ERP User
  38. 38. Ext. LINE Expenses Case 9 : The trick is… Purchase Invoice LINE bot LUIS Logic Apps Expense Management NAV Share Point Non-ERP User MS Flow
  39. 39. Ext. LINE Expense NAV Cash Management Cash Flow? You are running out of cash, pls borrow 2,000,000 THB until end May! Non-ERP User Looking Back Case 10 : If with Voice Chat Tool
  40. 40. More Attractive with Bot Service
  41. 41. More Attractive with Mixed Reality
  42. 42. Strategic Demonstration
  43. 43. Who is the decision maker? ERP User Sales MarketingCXO IT Team
  44. 44. Take the Right Approach! ERP User Sales Marketing CXO Office365 Excel Word Outlook OneNote.. In On With Plus Extend Azure ML Power BICRM (D365S) IT Team Marketing (D365M) VSC CDS ERP (D365BC) Power Apps MS Flow Chat Tools (Teams)
  45. 45. The Concept of D365 Microsoft Azure - Power Apps - Microsoft Flow - Power BI - Office 365 CRM ERP
  46. 46. Essential Demo Scenario NAV D365 for Sales Power BI
  47. 47. Advanced Demo Scenario NAV D365BC D365 for Sales PowerBI Azure Machine Learning SNS (LinkedIn) ChatbotChat tool (LINE / Teams) D365 for MKTG
  48. 48. ERP/CRM Integration
  49. 49. CRM IntegrationERP/CRM NAV  D365 for Sales Integration NAV D365 for Sales PowerBI
  50. 50. CRM IntegrationERP/CRM NAV  D365 for Sales Integration NAV D365 for Sales PowerBI
  51. 51. CRM IntegrationERP/CRM NAV  D365 for Sales Integration NAV D365 for Sales PowerBI
  52. 52. CRM IntegrationERP/CRM NAV  D365 for Sales Integration NAV D365 for Sales PowerBI
  53. 53. Additional IntegrationERP/CRM NAV  D365 for Sales Integration D365 for Sales NAV Azure Functions MS Flow/ Logic Apps e.g. CDATA Microsoft 3rd Party NAV D365 for Sales PowerBI D365 for Sales NAV www.directionsasia.com/schedule/session-details?tid=MV12 Richer integration with Logic Apps for Microsoft Dynamics NAV and Dynamics 365 (CRM).
  54. 54. How do we cope with…ERP/CRM NAV  D365 for Sales Integration NAV D365 for Sales PowerBI ERP (NAV) D365 for Sales Budgets? Credit Limits? Service Orders? O365 Integration? N:1 Situations?
  55. 55. Demo 1: Power BI + AML
  56. 56. Data Analysis with ERP/CRMDemo 1 Data Analysis with PowerBI Forecast Sales Sales Results (NAV) Forecast (D365 for Sales) NAV D365 for Sales PowerBI Power BI D365 for Sales NAV Budget
  57. 57. How do you make relationships?Demo 1 Data Analysis with PowerBI Power BI NAV D365 for Sales PowerBI
  58. 58. How do you make relationships?Demo 1 Data Analysis with PowerBI Power BI Table 5331 is the only one which has a CRM ID. NAV D365 for Sales PowerBI
  59. 59. Azure Machine Learning (ML)Demo 1 Data Analysis with PBI/AML NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) January 1st Year-end (Q4) Prediction (Machine Learning) e.g. Accumulated Sales Revenue
  60. 60. Azure Machine Learning Predict Classify Recommend 3 Functions Demo 1 Data Analysis with PBI/AML NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams)
  61. 61. 3 Steps to use AML Train Publish Use API Demo 1 Data Analysis with PBI/AML NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams)
  62. 62. 3 Steps to use AML Train Publish Use API Demo 1 Data Analysis with PBI/AML NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams)
  63. 63. 3 Steps to use AML Train Publish Use API Demo 1 Data Analysis with PBI/AML NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams)
  64. 64. At the pre-sales stage… Train Publish Use Excel Demo 1 Data Analysis with PBI/AML NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams)
  65. 65. Azure Machine Learning (ML)Demo 1 Data Analysis with PBI/AML NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) January 1st Year-end (Q4) Prediction (Machine Learning) e.g. Accumulated Sales Revenue
  66. 66. Azure Machine Learning (ML)Demo 1 Data Analysis with PBI/AML NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) Today (Q1 End) Year-end (Q4) Prediction (Machine Learning) e.g. Accumulated Sales Revenue Sales Results (NAV)
  67. 67. Azure Machine Learning (ML)Demo 1 Data Analysis with PBI/AML Prediction (Machine Learning) NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) Today (Q1 END) Year-end (Q4 End) e.g. Accumulated Sales Revenue Sales Results (NAV) Forecast (D365 for Sales)
  68. 68. Advanced Data Analysis Sales Results (NAV) Forecast (D365 for Sales) Prediction (Machine Learning) Power BI AML Predict Demo 1 Data Analysis with PBI/AML NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) Forecast Sales D365 for Sales NAV Budget
  69. 69. Sales Results (NAV) Azure Machine Learning (ML)Demo 1 Data Analysis with PBI/AML NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) NAV D365BC D365S AML AML FY2017 Q1 Results FY2017 Q4 Opportunity x ML Close Probability (%) FY2018 Prediction Based on FY2017 Prediction (Machine Learning) Forecast (D365 for Sales) Prediction (Machine Learning) NAV D365BC
  70. 70. Azure Machine Learning (ML)Demo 1 Data Analysis with PBI/AML NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams)
  71. 71. Demo 2: What Shall We Do?
  72. 72. Budget vs. Actual  Unexpected Revenue Shortage  Notification  Azure Functions/ Microsoft Flow/Logic Apps  LINE(Chat Applications)  Dynamics CRM Sales Navigator  Reach out to Contact  Dynamics Marketing  Generating Leads with High Likelihood of Success
  73. 73. Azure Functions/ Microsoft Flow/Logic Apps Demo 2 D365 for Sales with Chatbot NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) Sales According to the prediction, your sales goal won’t be met. Chatbot
  74. 74. D365 for Sales with ChatbotDemo 2 D365 for Sales with Chatbot NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams)
  75. 75. D365 for Sales with ChatbotDemo 2 D365 for Sales with Chatbot NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams)
  76. 76. Dynamics 365 Integration with LinkedIn Demo 2 D365 with Linked-In NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) D365 for Sales D365 for Marketing D365 for Talent
  77. 77. Demo 2 D365 with Linked-In NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) Integration with LinkedIn Sales Navigator
  78. 78. Demo 2 D365 with Linked-In NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) Integration with LinkedIn Sales Navigator
  79. 79. Demo 2 D365 with Linked-In NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) Integration with LinkedIn Sales Navigator
  80. 80. Reference: Microsoft PixDemo 2 D365 for Marketing NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) The Microsoft Pix AI is getting even smarter, adding information from a photographed business card to iPhone contacts and LinkedIn https://news.microsoft.com/ja-jp/2018/03/10/blog-microsoft-pix-ai/ Capture Business Card Card Detail Recognized Connect on LinkedIn
  81. 81. Reference: Business Cards + MLDemo 2 D365 for Marketing NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) Predicting whether a prospect is a potential customer by using Azure Machine Learning based on the OCR data of business cards collected at exhibitions and events. Check the 52:20 point in this video. https://channel9.msdn.com/Events/de-code/decode-2015/DBI-004
  82. 82. D365 for Marketing DM-Customer Journey Demo 2 D365 for Marketing NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams)
  83. 83. Demo 2 D365 for Marketing NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) D365 for Marketing DM-Customer Journey
  84. 84. Demo 2 D365 for Marketing NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) D365 for Marketing DM-Email Template
  85. 85. Demo 2 D365 for Marketing NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) D365 for Marketing DM-Invitation Email
  86. 86. Demo 2 D365 for Marketing NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) D365 for Marketing Event-Directions Asia 2018
  87. 87. Demo 2 D365 for Marketing NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams) D365 for Marketing Event-Directions Asia 2018
  88. 88. How do we cope with… D365 Marketing D365 for Sales  Too expensive license cost ... • Linked in Sales Navigator TE  Not relations record of event entity and ERP datas, Expense etc.  How to use "lead scoring value" on opportunities of Dynamics 365 for Sales ... and so on Demo 2 D365 for Marketing NAV D365 for Sales Power BI Azure Machine Learning D365 for Marketing SNS (LinkedIn) Chatbot Chat tool (LINE / Teams)
  89. 89. Discussions & Summary
  90. 90. Develop Win Formula Scenarios 8:00 9:30 At Cafe…. Schedule Sharing Quote Preparation NAV Meeting Preparation NAV Customer Master OneNote Meeting at Client Office… Inventory Check NAV Inventory Data Excel Yammer Contact Outlook SOS! Teams for Business At Own Office…. Document Modification NAV Word Quote Creation NAV Tablet Client Quote Layout Change Approval Process NAV Updated Quote SharePoint Notification of New Rules NAV OneNote Data Analysis PowerBI Knowledge Sharing Yammer 10:00 11:30 Strongest in Asia Pacific Region. We know Navision. We know Axapta. NAV CRM Sales Order Data Quote Data At Own Office after Client Meeting Customer Master SS SS SS AA AML Forecast Data
  91. 91. Take the Right Approach! ERP User Sales Marketing CXO Office365 Excel Word Outlook OneNote.. In On With Plus Extend Azure ML Power BICRM (D365S) IT Team Marketing (D365M) VSC CDS ERP (D365BC) Power Apps MS Flow Chat Tools (Teams)
  92. 92. AI/IoT Azure IoT Suite Dynamics 365 Sales Customer Service Field Service Project Service Finance & Operations Marketing Talent Business Central
  93. 93. References PowerBI: https://powerbi.microsoft.com/ Azure Machine Learning Studio: https://studio.azureml.net/Home Power Apps: https://powerapps.microsoft.com/en-us/ Microsoft Flow: https://flow.microsoft.com/en-us/ Azure Chatbot: https://azure.microsoft.com/services/bot-service/ D365 Marketing: https://www.microsoft.com/dynamics365/marketing-preview Sales Navigator (LinkedIn): https://www.youtube.com/watch?v=HEB6bOUXAno Microsoft Pix: https://news.microsoft.com/ja-jp/2018/03/10/blog-microsoft-pix-ai/ Business Cards + AML: https://channel9.msdn.com/Events/de-code/decode-2015/DBI-004 LINE: https://linecorp.com/en/business/service CData: http://www.cdata.com/
  94. 94. Pacific Business Consulting, Inc. Ryo Yoshijima Director, Strategic Planning Office ryoheig@pbc.co.jp Takeshi Setoya Pre Sales Consultant, Strategic Planning Office tsetoya@pbc.co.jp Ryo Nishiya Senior CRM Consultant, Strategic Planning Office ryon@pbc.co.jp

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