1. RYNE JOSEF BROWN
12803 West Ave.
Apt. 17311
San Antonio, TX 78216
573-680-7908
rynejosefbrown@hotmail.com
Education Creighton University, Omaha, NE
Masters in Security Analysis and Portfolio Management with a CFA track
Anticipated Graduation Date: May 2018
William Woods University, Fulton, MO
Master in Business Administration
Emphases in Accounting, Human Resource Management, Public Relations,
Marketing, Advertising, Leadership, and Health Care Management
Graduation: December 2011
University of Central Missouri, Warrensburg, MO
Bachelor of Science in Business Administration
Major: Finance
Graduation: May 2007
Columbia College, Columbia, MO
Bachelor of Science in Business Administration
Major: Accounting
Graduation: May 2010
Columbia College, Columbia, MO
Bachelor of Arts in Business Administration
Major: International Business and Financial Services
Graduation: March 2013
RELATED
EXPERIENCE
JPMorgan Chase – San Antonio, TX
November 2014 - Present
Specialist II – Dispute by Phone
• Effectively handle incoming customer calls concerning credit card
inquiries while demonstrating the ability to investigate and solve complex
problems.
• Interact with customers to ensure the most appropriate actions for the
customer.
• Interpret and apply MasterCard and Visa regulations for all dispute
situations.
• Customize letters of response to customers when needed.
• Responsible for meeting and exceeding performance expectations on a
monthly basis to include Average Handle Time, Availability, among others.
Liberty Tax Service – San Antonio, TX
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2. December 2014 – April 2015
Tax Preparer
• Interview clients to obtain additional information on taxable income and
deductible expenses and allowances.
• Prepare and assist in preparing simple to complex tax returns for individuals
or small businesses.
• Review financial records such as income statements and documentation of
expenditures in order to determine forms needed to prepare tax returns.
• Use all appropriate adjustments, deductions, and credits to keep clients' taxes
to a minimum.
• Calculate form preparation fees according to return complexity and
processing time required.
• Consult tax law handbooks and bulletins in order to determine procedures for
preparation of atypical returns.
• Furnish taxpayers with sufficient information and advice in order to ensure
correct tax form completion.
• Compute taxes owed or overpaid, using adding machines or personal
computers, and complete entries on forms, following tax form instructions
and tax tables.
• Check data input or verify total on forms prepared by others to detect errors
in arithmetic, data entry, and procedures.
Jefferson City Public School District/ Kelly Educational Services -
Jefferson City, MO
August 2005 – November 2014
Substitute and Homebound Teacher
• Assist the students when they have questions, teach the lesson plan that
the teacher set out for the students, and settle disputes between the students.
• Teach students that are restricted to homebound by Jefferson City School
District.
• Teach students the curriculum that their high school teachers set out for
them, grade their papers, and give them a final grade for all of their work.
First Financial Credit Union – Jefferson City, MO
September 2009 - September 2013
Account Clerk II
• Analyzed the non-sufficient funds of members’ accounts. Every
morning, I pay or return the non-sufficient funds share draft checks or
ACH’s (Automated Clearing House) of members’ of the credit union.
• Reconciled the Central Bank account and the suspense account on a
monthly basis.
• Worked with our fixed assets program called Wisdom to post
depreciation accounts.
• Helped close month-end and year-end accounts and make sure that
everything is filed correctly for auditors.
• Was the first round of defense for noticing fraud on members’
2

3. accounts
• Was a member of the marketing committee at First Financial Credit
Union
Missouri Department of Revenue - Jefferson City, MO
October 2008 - August 2009
Revenue Processing Technician I
• Analyzed a company’s sales or use tax refund request and verified how
much money they should get back from the state of Missouri.
• Worked with 30 to 80 different companies at any given time.
VOLUNTEER
• Special Olympics
• Show-Me State Games
• Multiple Sclerosis Society
• Ava Brown 5K Run and Walk
COMPUTER SKILLS
• Microsoft Office Suite
• Great Plains Accounting Software
• Wisdom Fixed Assets Software
• QuickBooks Accounting Software
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