1. 1765 Eustis St
Roseville, MN 55113
612-221-7791
rtoensing@gmail.com
Ryan Toensing
Professional Summary
Ryan has been supporting and deploying Polycom and Cisco/Tandberg video conferencing infrastructures for over 3 years. Ryan h as
worked with manyfortune 100 and 500 companies to streamline their platforms and optimize their video solutions.Ryan also
specializes in developing end-user adoption training and supportprocesses bestpractices for video conferencing and web
communication technologies.In addition to video conferencing Ryan has an audio visual architect background working with integrated
AV systems since 2005.
Professional Experience
Senior Video Conference Consultant
British Telecom Americas - June 2013 - Present
Design and implementation of video conferencing,meeting support,audio visual,UC,and Microsoft Lync bestpractices.Support
engineer for traditional video conferencing and Telepresence and Lync. Set up, deploy and implementsupportand maintenance
practices for clientele. Technical knowledge ofSIP/H.323 protocols,firewall traversal,QoS and routing/switching protocols. Install,
configure,and supportdomestic and global VC infrastructure hardware and software.Develop and conductend user training for video
conferencing and Lync. Advise and supportexecutive level clients. White Glove video conference supportfor Senior Leadership.
Design and deploymentofh.323 and SIP video infrastructure.
Audio Visual Onsite Tech Coordinator
Johnson Controls / AVISystems (Medtronic Account) - August 2011 - June 2013
Manage and maintain Medtronic’s core audio visual and video conference infrastructure including CMA, TMS, Codian,Polycom, Cisco
endpoints and in-room AV technologies i.e AMX, Clear One and Extron. Facilitate web conferencing utilizing Lync, Polycom,WebEx,
InterCall and IP web streaming services.In-room White Glove support and live productions for senior executives.SLA adherence for
incoming incidents.Troubleshootand repair video conference and audio visual technologies for over 120 local conference rooms.
ACH Tech Specialist
Wells Fargo - October 2009 – August 2011
Build and maintain customer relationships through qualitycustomer care. Use available recourses to solve clientproblems. Meet
challenging quarterlysales goals byorganizing day-to-day operations efficiently. Generate sales leads and setappointments bycalling
existing customers and repeatclients.
AV Contractor
Marketing Architects/ Medtronic - July 2008 – August 2011
Set-up, operate,record and monitor all sound aspects for live companymeetings,events and seminars. Maintain high -quality
operations under fastpaced working environment.Managing and maintaining all sound equipment,including w ireless microphones,
mixing and recording consoles. Mixing live multiple streams ofunder uncontrolled acoustic environments.
Audio Engineer - January 2007 – August2011
Pro Media Productions
Combine interpersonal skills with evolving technical skills to produce and deliver projects by distinctdeadlines. Incorporating creativity
into each and every projectto fulfill clients’ needs in an efficientmanner. Set-up, record live meetings and conferences with mobile
recording system. Record on-air and on-camera talentwith mobile and stationaryrecording equipment. Maintain and repair any
problems within studio.
Education
McNally Smith College of Music, St. Paul, MN
A.A.S. Degree in Audio/Recording Technology – 2007
Certifications
Polycom Certified Video Engineer (PCVE)
Technical Training
Cisco Certified Entry Network Technician (CCENT)
CCNA Voice