1. 250 Mountain Avenue, North Caldwell NJ 07006 . 973-865-6021 . ryan.wallace0124@gmail.com
Ryan Wallace
Customer Service Representative
Customer Service Representative with a background in a highstressed fast paced work environments.
Creative, reliable and detail oriented person who possesses exceptional interpersonal skills while able to
communicate, multi-task and remain calm in high pressure situations resulting in a superior level of customer
service to improve bottom line profits and reduce office expenditures.
Areas of Expertise
Customer Service
• 8+ years of in-bound / out-bound customer service
• Direct Marketing including generic and personalized correspondence to existing and prospect customers
• Support of customer service and sales across, retail, financial products and public safety product lines
• Internet-based lead response and generation activities including email campaigns and lead follow-up
• Good understanding of customer needs to support a positive customer experience
EXPERIENCE
FLASH GLOBAL LOGISTICS Mountain Lakes, NJ 9/2016-01/2017
Network Control Specialist
• Advising customers on shipping logistics to enhance supply chain performance
• Keeping track of estimated time of arrivals, and proof of deliveries on a global scale
• Interfacing with clients such as Cisco, Hologic, Juniper, PaloAlto Source Support, FedEx
to ensure timely shipping and delivery
HOME DEPOT Parsippany, NJ 9/2015-9/2016
Customer Service Associate
• Greet customers as they enter the store and direct them to the appropriate department
• Provide sales support to customers as needed, drive sales throughout the store
• Responsible for Loss Provention support
• Cashier
KOHL'S Wayne NJ 8/2014-9/2016
Customer Service Associate
• Responsible for providing customer service and drive sales in 5 departments including Housewares,
Applicances, Bedding, Luggage and Shoes
• Responsible for Loss Provention support

2. • Cashier
LOGISTICARE Edison, NJ 10/10-04/14
Assistant Transportation Coordinator
• Coordinate statewide customer requests for transportation with authorized providers and mass
transportation requests for medically related appointments with health care facilities Performing all gate
keeping functions related to trip authorization documenting
• Performing all gate keepinng functions related to trip authorization documenting
• Efficient and accurate entering of all customer service requests into LogistiCare’s data management
system
• Resolving complaints and issues
• Key member of 25 person NJ based Regional Call Center
RESDENTIAL HOME FUNDING Totowa, NJ 9/09-9/10
• Marketing manager/sales coordinator, responsible for direct marketing mailers to existing customer base
through Lead generation activities using internet leads, customer lists, and lead lists to develop new
business
• Lead Tracking activities based on telesales outbound calls, direct mailing and correspondence and excel-
based tracking of results
WEICHERT FINANCIAL Morris Plains, NJ 4/07-9/08
Call Center Representative
• Responsible for screening inbound / outbound website, local real estate agents, mailings, relocation
referrals and customer referral leads
• Lead distribution to Corporate Office Gold Service Managers and local Cherry Hill, NJ office for mortgage
pre-approval
• Exceeded Inbound and Outbound Call Quotas – 180+ calls per day
• Call-out campaign support to drive new and cross-sales to previous and existing customers
• Internet lead closure through email mortgage and property tax quotes – leads generated thru zillow.com
CHAMPION MORTGAGE Parsippany, NJ 8/04 – 2/07
Call Center Representative
• Processed internal and external leads to establish initial contact between customer and loan officer.
• Assisted new and existing clients in application process for home equity products, explaining the mortgage
process and equity determination.
• Processed external leads such as Lending Tree, Get Smart, Loan Web and leads originated within
Champion’s internal platform to upload and manage within the Loan Origination System.
EDUCATION
Monmouth University
• Bachelors Degree in Graphic Design