1. Ryan C. Ocampo
55 Centennial Drive
Hammonton, NJ 08037-2113
(609) 864-6801
ryan_ocampo1123@yahoo.com
Objective
Obtain a challenging hospitality position that will effectively maximize outside
experience in meeting the demands of a fast-paced work environment. Strong
communication skills combined with intense focus on creating an outstanding customer
experience. A highly motivated individual eager for a career in the hospitality industry.
Experience
Borgata Hotel Casino & Spa
Front Desk Representative Atlantic City, NJ March 2014-Present
• Process guest arrivals, departures, revising in-house reservations, and financial
transactions according to Borgata’s stand operating procedures
• Works diligently to support the “One Borgata Way” culture & team philosophy
• Empathetically listen to guest inquiries and provide appropriate responses in
accordance to The Borgata’s commitment to customer service
• Maintain comprehensive knowledge of casino/hotel services, room types and
amenities, locations, and property offerings
• Evaluates and adjusts the amount of complimentary dollars issued in order to maintain
customer profitability by utilizing LMS and ACSC system
• Review and analyze room revenue, room status, and productivity and occupancy
reports
• Improves guest experience by building and maintaining congenial relationships
Posh Wash & Express Lube
Supervisor Stratford, NJ September 2010- January 2014
• Ensure customer satisfaction at the highest level through effective services and
repairs
• Maintain and manage a daily record of repairs and services of vehicles undertaken
and completed
• Coordinate automotive repair and maintenance services to obtain maximum
utilization of automotive equipment and prevent operational delays in other
departments
• Develop and train service technicians on company’s policies and procedures
2. • Exceed customers’ expectations with in-depth automotive repair knowledge by
building customer relationships and frequently serve as a liaison between technicians
and customers
• Thoroughly guide customers on routine maintenance practices
• Create goals and objectives, including up-selling merchandise and services and
implement sales to promote and maintain business
• Maintain inventory of merchandise, tools, and necessary service parts
STS Tire
Automotive Service Technician Sicklerville, NJ September2009-September 2010
• High level of skill and knowledge to diagnose and service automotive and mechanical
issues
• Perform vehicle inspections to identify necessary repairs
• Inform customers on work performed, overall vehicle condition, and prospect repair
requirements
• Support customer relations by efficiently responding to customer inquiries
• Maintained sufficient inventory levels of merchandise and tools daily
Honda of Turnersville
Automotive Service Technician Turnersville, NJ April 2008- September 2009
• Full automotive troubleshooting and testing including routine
inspections/maintenance
• Perform work specified on maintenance and repair orders with efficiency and in
accordance with dealership and factory standards
• Continuously learn new technical information and techniques in formal training
sessions in order to stay abreast with rapidly changing technology
• Provide sincere, quality and consistent customer service to customers
• Explain mechanical diagnoses and required repairs in a non-technical manner towards
customers
• Ability to handle multiple auto, mechanical, and customer related issues
simultaneously
Education
Hammonton High School Hammonton, NJ 2006-2007
• High School Diploma
Pennco Tech Blackwood, NJ 2007-2008
• Automotive Technology Certification
