R Y A N K E A T I N G, CGSP
9032 BRENT LANE • CORDOVA, TENNESSEE • 38018
(t) 901.361.9368 • (e) rtkating@memphis.edu
1
EDU...
R Y A N K E A T I N G, CGSP
9032 BRENT LANE • CORDOVA, TENNESSEE • 38018
(t) 901.361.9368 • (e) rtkating@memphis.edu
2
EXP...
R Y A N K E A T I N G, CGSP
9032 BRENT LANE • CORDOVA, TENNESSEE • 38018
(t) 901.361.9368 • (e) rtkating@memphis.edu
3
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resume2015

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resume2015

  1. 1. R Y A N K E A T I N G, CGSP 9032 BRENT LANE • CORDOVA, TENNESSEE • 38018 (t) 901.361.9368 • (e) rtkating@memphis.edu 1 EDUCATION University of Memphis, Memphis, TN Expected GraduationDate:2018 KemmonsWilsonSchool ofHospitalityandResortManagement B.A., Hospitality and Resort Management L’ecoleCulinaire Memphis,TN 02/2013-007/2014 Associates Degree in Culinary and Restaurant Management SKILLS & CERTIFICATIONS • CertifiedGuestServiceProfessionalCertification (CertifiedthroughAmericanHotelandLodgingEducational Institute) 03/2015 • National RestaurantAssociationCertifications (ControllingFoodservicecosts 2.0,CustomerService2.0,Hospitalityand RestaurantManagement2.0,Serv-Safe,TABC,HospitalityHumanResourcesManagement&Supervision2.0) 07/2014 • MicrosoftExcel 2013Certified 04/2015 AWARDS AND RECOGNITION • Off TheGrill - Raised Guest Satisfaction Scores 35% toachieve 2nd regionally performing restaurant within seven months. • FlyingJ Travel Center - Only restaurant in the region to meet and exceed all sales and operating goals by 15%, SKILLS Consistently achieves performance goals through enthusiasm,tenacity, & initiative,whichcomplement knowledge/expertise in: • Team Building/ Staff Training • CustomerService / GuestRelations • Purchasing / Inventory Control • Cost Containment/ Control • Quality Assurance / Control • Facilities/ SafetyManagement • ContinuousImprovement • Policiesand Procedures
  2. 2. R Y A N K E A T I N G, CGSP 9032 BRENT LANE • CORDOVA, TENNESSEE • 38018 (t) 901.361.9368 • (e) rtkating@memphis.edu 2 EXPERIENCE Assistant Restaurant Manager 10/2008 – 11/2009 FlyingJ TravelCenter  Lead a team of 30 people through recruiting, hiring, training, supervising, and scheduling of all staff.  Generated payroll reports, P&Lreports, and forecasts on a weekly basis as well as accounting duties.  Implemented and utilized new up-sell and cross sell techniques to elevate sales by 5% over prior year while a majority of area restaurants reported an overall loss.  Motivated the team by implementing incentiveprograms, leading by example, and leveraging individual strengths to ensure customer satisfaction and maximum productivity.  Increased Guest Check Average by 13% through developing a training program forfront house staff.  Developed and maintained business through effectiverelationships withother store managers and employees, adherence to company marketing formats, and the management of other related administrative duties.  Analyzed and developed action plans that increased a Secret Shopper score by 14% in areas of customer satisfaction, brand compliance, employee integrity and sales processes.  Stood in forGeneral Manager on a weekly basis and as needed. Assistant StoreManager 07/2007 -06/2008 Off TheGrill • Assisted the owner and general manager with the recruiting, interviewing and selection process forteam member positions • RaisedGuestSatisfactionIndexby35% to achieve 2nd regionally performing restaurant within seven months • Lead a team of 10 people • Increased sales and guest counts through effectiveleadership of the store team and local store marketing efforts • Ensured compliance withQSC and sanitary standards • Assisted in ensuring that P&L items are controlled and company objectives are achieved • Managed team member performance with clear feedback,recognition, reviews, coaching/teaching and discipline Assistant Manager Trainee 04/2006 -02/2007 Hannaford'sGrocery • Started as a line employee and was promoted to an assistant manager within a year
  3. 3. R Y A N K E A T I N G, CGSP 9032 BRENT LANE • CORDOVA, TENNESSEE • 38018 (t) 901.361.9368 • (e) rtkating@memphis.edu 3 • Performed duties as supervisor when necessary • Assisted an average of 120 customers per day • Performed inventory control, data entry, and merchandising • Received multiple commendations fromgrateful customers PROFFESSIONAL MEMBERSHIPS • Student Member, Hospitality Sales and Marketing International (HSMAI),Mid-South Chapter

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