1. Automation of Check-In & Drop-Off
Processes at Brussels Hub
Pedro Casimiro
Manager Ground Product and Processes &
Charter Stations, Ground Operations
Brussels Airlines

2. Automated check-in & bag
drop off at BRU hub
Pedro Casimiro
26 NOV 2013

3. Alternative check-in ways: The present & future
• Online check-in (w/push email as option)
• Mobile check-in
• Cuss check-in
• Automated check-in
(as of JAN 2014)
• Advanced purchase of X-BAG
• Sms/email notifications of Irregularities

4. Automated bag drop off: Info to pax

5. Automated bag drop off: General usage info
 >190.000 pax served since March 2013
 Average bag transaction around 62 sec.
 >94% success rate (eligible pax)

6. Automated bag drop off: Eligible pax




SN, LX & OS pax out of BRU
All travel classes free-baggage allowance
Individual pax/groups/charter ops
European routes

7. Automated bag drop off: Utilization
 Combined 1-step & 2-step approach
 Automated/manned check-in desk utilization

8. Automated bag drop off: Customer satisfaction




Easy & simple to use
Queuing times reduced
Transaction times reduced
Passenger in full control of check-in process

9. Automated bag drop off: Customer survey






Respondents rate Scan&Fly with an average score of 8,4
All of the respondents were pleased to find Scan&Fly at BRU
26 prefer it above a manned desks, 50 prefer it in case of
queues at the manned desk, 5 do not prefer it
80 respondents think it is of value, 1 does not
All of the respondents would recommend it to others
9 have used self bag drop at other airports before

10. Automated bag drop off: Airline setup
• Previous setup
• Today’s setup
+ 6 Scan & Fly’s
Lower operational cost
Lower queuing & transaction times

11. Automated bag drop off: The Customers

12. Automated bag drop off: The future
• Increase share of automated use
• Available for other Star Alliance carriers
• X-Bag payment available
• North Atlantic ops

13. Thank you