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RF Manage Services
Offering Proposal
By PT Global One Solusindo

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Services Solution
Global One Services Solution:
Customer Challenges
• Exponential growth in customer base needs to be sustained by the network
• However there’s limited skill set & knowledge within internal team for
• design and capacity consulting
• ongoing performance management
• Also huge focus on reducing CAPEX & OPEX due to their low-cost market offering
RF Managed Services BSS & NSS Performance Core & BSS experts
End to End RF
services with key
objective is to
maintain the
Customer access KPI
Nortel developed
tools provided
advanced level of
performance analysis
Onsite SMEs provide
assistance and
guidance on capacity
optimization.
Performance tools
developed for
forcasting the growth
and monitoring the
network
Assist customer in
daily operation and
NOC operation and
troubleshooting
Keeping the Core &
BSS Network out of
trouble

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3
SERVICE HIGHLIGHTS
> RF Optimization Performance tool NEWTUN,WIKI
• Collect real time system logs & provide accurate performance improvement
Analysis.
• Collect Mobile logs and simulate accurate user information over the Map.
• Atomized Email for the sector report for troubleshooting .
• Wiki Support and Services
> RF Trouble Ticket System online tracking
• Capturing the daily troubleshooting cases
• Daily progress reporting on trouble ticket
• Severity index for prioritize the response time on critical ticket
> Performance reporting
• Daily RF Performance reporting as agreed
• Weekly Performance Meeting & action register review
• Submission of monthly report
• Trouble Spot wise performance review of KPI & Actions
• Monitoring on Busy Hour to minimize the impact
 Site Database Management
• Online BTS site database management
• Change request and configuration management
• Rigger and drive test productivity

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4
SERVICE HIGHLIGHTS
Inter Vendor Hard Handoff Border Management (New Service)
• Special attention and focus on the Border BTS on performance and
configuration management.
• Change Request and work flow process to be agreed , prepared and managed
for the both the Vendors for Nortel and Huawei Area.
• Antenna tuning and configuration changes to be done within 24 hrs,
• Special Drive test team ,RF Engineer and Rigger to be assigned to focus on the
border Areas.
Technical Support
Inter Operator Benchmarking quarterly for Data/Voice
Customers Complaint Handling Jakarta and Bandung for data and voice
Performance Optimization during EVDO Overlay

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Wiki Advanced performance monitoring & troubleshooting tool
• Global one current has the supporting & further development of tool
• High processing Server Setup in Tamana Rasuna
• Offline wiki for recovering the previous and old database
• Alarm monitoring (new feature) & troubleshooting with the help of Map.
Newtun Remote Optimization tool
• Remote Optimization tools for finding call drop/Distance
• Quicker resolution on the customer complaints
Configuration tool
• CACP to be used for BSC configuration
• BCP tool to be used for MTX configuration such as border cell paging
• PN planning to be done by BTS database tool
Tools used in Service
Global One will ensure the service contracts and agreement for the tools are
renewed
Drive test & Post processing tool
• Drive test tools used will be XCAL, Nemo and Agilent
• Post processing tool will be used XCAP, Nemo and Actix
• Handset for voice and data will be used Huawei, Motorola, LG and Samsung

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Global One will use Nortel recommended tool for
manage service
S.No Name of Tool Type of Tool
No of Tools
provided
purpose Remark
1 Wiki
Ad. Performance management
& troubleshooting
1
1. Performance
management
2. Alarm monitoring
3.Troubleshooting
Service level
agreement to be
done with Nortel
GDNT china for
support and further
devlopment
Server will be set up
in TR
2 NEWTUN
RF performance monitoring
tool
6
1. Call drop/Distance
2.Quicker resolution
on the customer
complaints
1. Server will be set
up in TR
3
BTS database Management &
Trouble ticket
Database management 1
1. for easier database
tracking and change
request process
management.
1.Server will be set
up in WB
4 Actix Post processing drive test logs 4
1. drive test data
analaysis
5 XCAP Post processing drive test logs 4
1, drive test data
analysis
6 XCAL Drive test logs 8
1. collection of drive
test data
7 Agilent Drive test logs 6
1. collection of drive
test data
8 BCP tool MSC configuration tool 1
1. Border Cell paging
datafill tool
1. Tool devloped by
performance
Engineer Nugraya
9 CACP BSC configuration tool 3
1.BSC datafill
Engineering tool
10 Handsets & 1X data card Drive test handset 20 1. Drive test support
11 PN Scanner Scanning freq & PN 1 1. RF scanner
12 Agilent Scanner Scanning freq. 1
1. inteference
detector
RF Tools Description

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SYSTEM WIDE OPTIMIZATION (Daily)
• Traffic Balancing Capacity Optimization
across the Network
• Antenna Tuning and Data fill changes
• Hot Spot and toll/high way optimization
Solution
• Night monitoring for Busy hour &
recommendations to minimize impact
Network Health Check (Daily)
 Day to Day network health check and
action on top 10 worst performing cell
 Identification of Poor performing Cells
and coverage Areas
 identification of the RF Capacity issues
for Voice and Data
 Daily Optimization report to BTEL Prime
WEEKLY & MONTHLY ACTIVITIES
 Quarterly drive test for Jabotabek on
predefined routes and comparing the
performance on Quarterly basis
 Weekly progress report and action register to
BTEL Mgmt
 Antenna change and recommendation
Customer Care and Services
Support
 Weekly Customer Complaints
identification and actions
 RF Services Support for New feature Roll
out and Support for New tech./equipment
trial etc
 Innovative solution for Voice/Data
optimization on hot spots
 VIP Complaints Response within 48
hrs
SCOPE OF WORK

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Antenna tuning &
BTS database
management
(online)
2 RF Engineer + 2 DT for
benchmarking
One Nortel skilled SME
for RF + 3 Sr. RF
Engineer based on 3
cluster
Trouble Ticket
Management(online)
3 RF + 3DT + TT Admin +
IT manager
Engineer for clearing
up the ticket
Daily performance monitoring
& weekly meeting and
Monthly dash report.
Quaterly Benchmarking
10 Riggers + RF
Admin + 4 DT+
Project cordinator
RF Manage Services
(Team Leader)
Ticket
classification
minor/major/critical
SLAs Minor ~ 15
Major ~ 8
Critical ~ 4hrs
Advance troubleshooting &
performance monitoring
with NEWTUN & Wiki
Work Flow & Service Preposition

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RF Engineering Team Structure
Andy Riadi
RF Leader
Chen Wei
RF Manage Servicers
Ramses
RF Deployment
RF Engineers
Felix P
Agus S
Renny
Rudy
Neighbor List
Heisa N
BSS Datafill
Agus WP
RF Planning
Putut
Project Admin
Siska
RF Engineers
Arthur H
Roy Adhi
Nikky
Galih Adha
Wisnu
BSS Datafill
Bayu
BSS Support
Noer
Performance
Nugraha
DT and Rigger Lead
(Hendro)
Drive Test Team
Riggers Team
DT and Rigger Lead (Hendro)
Drive Test Team
Riggers Team
Global One ensure 95% of team to be same as
Nortel previous manage services
Gina
Database & TT
NL Tunning
Abul

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10
Initial DB
Insertion
Escalation
after 2nd
Optimization
DB
Update
Status
Update
Ticket Close
with or without
Note
Ticket Not
Close
Optimization
Process
Ticket
Distribution
I. Big Block Trouble Ticket
Administration
TR1, TR2,
TR3 Area :
Rinto &
team
TB1, TB2,
WB1 Area :
Arthur &
team
CD1, CD2,
WB1 Area
: Galih &
team
Optimizatio
n Process
2nd Optimization
? Close?
Email
Ticket
Closure
Ticket
From
BTEL
Ticket
From
BTEL
Improve?
2nd
Optimization ?
Ask Closure With
Note
Escalate to Nortel
Leve1 SME
Update
Summary
Trouble Ticket
Forward to
Gina and cc to
Pak Rohit and
Pak Andy
Result
and
Report
Close?
Update
Status
Update
Status Ask for Closure
Justification
Report
Close
With Note
Update
DB
Update
DB
Upload to
DB Server
II. Detail Trouble Ticket Administration
Agree to
Close?
Existing Site
New Site
Y
N Y
N
Y
N Y
N
Y
N
Y

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