Ruby Newell-Legner

Greater Denver Area United States

Transforming the Fan Experience through Staff Training & Consulting 💡 Learn How in My Experience 💡

Entertainment / Sports

LEARN CUSTOMER RETENTION STRATEGIES ► Turn customers into loyal fans by training your staff to be part of the experience. Enhancing employee engagement with a strategic training initiative will promote higher customer satisfaction ratings, reduce negative encounters and produce stronger impressions for both guests and staff. In turn, customer loyalty, attendance figures and client retention will grow. When a workforce is aligned, all employees are pulling in the same direction and there are unified impressions throughout service delivery. It is imperative that each employee understands that they were not hired to be an usher, security guard or to serve a hot dog. They were hir...