1. Rozelyn D. Fields-Jackson, LSSGB, CHW
Highly motivated, self-directed, results orientated professional at a positive apex in her career. Currently looking to
leverage my previous experience in Business (Healthcare) Administration, as a successful Healthcare Administrator.
I have experience in project management, strategic planning, and the implementation of strategic recovery plans that
have been proven to successfully ameliorate waning programs into full accreditation and compliance into a position
that will enhance my career trajectory into healthcare administration or management. My previous work has been
proven by marked increases in revenue, overall patient health status, increased program participation, reductions in
patient non-compliance and operational cost savings. 10 years of increase responsibility each demonstrated ability to
drive positive change and effectively manage communication with internal and external customers.
Hard skills and Practical experiences:
 Operations Management – Supported the implementation of day-to-day activities for significant
functional areas, reviewed the operations systems, policies and procedures in order to make
recommendations regarding improvement to increase efficiency or measure efficacy.
 HealthCare Quality (Initiative) Program Coordination – Working in a functional and a matrix
environment to ensure and/or create reports that measure quality benchmarks in a healthcare
setting.
o Member of Quality Improvement Committees, Disciplinary Action Board, New Hire
onboarding/Orientation and Workplace or job development training.
 Supervision – 3 years’ experience overseeing the work of others in an administrative, healthcare
setting
 Maintains broad organizational perspective to effectively carry out internal and external
relationships of department.
 8 years’ experience developing and conducting Staff Training, On-boarding and annual
orientation
 Project Management – ensure large and small scale projects are completed timely and within
budget.
Education and Certifications:
Bachelor of Science in Healthcare Administration and Planning Tennessee State University
Graduate Certificate Healthcare Administration (MPA program) Tennessee State University
Currently enrolled - Master of Business Administration (MBA) University of Dallas ( 2017)
Lean Six Sigma Green Belt (2016)
Certified Community Health Worker (Texas, 2015)
Cultural Competency (Tennessee, 2008, D.C. Consortium)
HIV Testing and High-risk Lifestyle modification coaching (Nashville Cares, 2007)
Work Experience:
CHRISTUS Health Plan (Quality Improvement Coordinator – Project team Lead) (2015 - Present)
919 Hidden Ridge Drive, 4th Floor, Irving, TX. 75038 (469) 282-1286
 Coordinated and organized the Medicaid Title 42 Reporting and programing by providing structure,
organizational framework management consultation.
 Prepares and coordinates complex reporting with required the coordination of interdisciplinary
departments.
 Served as primary liaison of business process ad activities.
 Responsible for day – to day operations of Medicaid program and performance improvement initiatives.
 Coordinates and organizes the administrative and business functions of the Medicaid Reporting Program
and provides structure, organizational framework and management expertise for the health plan.
KePRO, Inc. (Keystone Peer Review Organization) Quality Improvement Specialist (2014 –2015)
310 Great Circle Road, TennCare Building Nashville, TN. 37243 (615) 507-6637
 Developed and facilitated staff training, informative meetings and learning sessions
 Maintained appropriate performance, disciplinary, training and personal records.

2.  Prepared and presented complex reports via interdepartmental internal and external workgroups
 Served as department liaison for internal and external to ensure interdepartmental communication.
 Result: Successful integration of multiple regions transitioning from a singular MCO per region to several
MCO’s per region, a statewide project of mass transition program coordination activity.
Ascend Management Innovations, LLC Quality Improvement Coordinator (2013 to 2014)
840 Crescent Centre Drive,Suite 400 Franklin, TN 37067 (877) 431-1388 ext. 3297
https://www.ascendami.com
 Oversaw peer-to-peer review process, recording data to track trends for the efforts of creating training and
corrective action plans.
 Monitored, tracked and reported the company’s strategic goals, objectives, QIP goals and action plans in
order to provide status updates to quality leadership team, Division managers, and internal staff.
 Participate in developing policies, procedures and staff trainings on quality processes, procedures, and
various projects.
 Maintained department budget, conducted reviews physician billing and audit activities. Result: reduced
doctor billing errors and improved efficiency of payment turnaround times by 65%.
University Community Health Services, Inc. MNPS Population Health Program Asst. (2012 – 2013)
2410 Franklin Pike Nashville, TN 37204 (615) 983-8247 http://www.uchshealth.org/
 Provided administrative support activities to Program Manager to increase programenrollment and reduced
participant noncompliance. Result: 200% participant enrollment and 53% reduction in noncompliance and
status shifts fromhigh risk to moderate risk within the first year.
Resulting in an estimated $45,000 cost of care reduction the first year.
 Provided strategic recovery development, corrective action planning and implementation to ensure program
and participant compliance.
 Developed, compiled, and disseminated training materials, tools, various surveys and reports using Word,
PowerPoint, Excel and Access to convey program informatics to participants, outside v endors, and
stakeholder to convey significance of program and educate participants.
Result: 37% increase in participant customer satisfaction with in the first 6 months.
United Neighborhood Health Services, Inc. Quality Improvement Liaison (2009-2012)
905 Main Street Nashville, TN 37206 (615) 620-8647 http://www.unitedneighborhood.org/
 Improved Vaccine for Children (VFC) program from suspension due to tertiary noncompliance to regain
full active complaint status in 16 months in 5 comprehensive clinics. Result: Increased revenue value
adding program by an estimated $130,000 annually with VFC programs in 8 different clinic locations.
 Increased HIV testing by 83% and retained 38% testing recidivism within 6 months. Result: maintained a
$250,000 federal grant with 11 clinic locations.
 Participated actively in achieving Joint Commission accreditation status for 2 cycles (6 years) reducing
considerations by 25% and implementing immediate strategic action recovery plan clinic system of 12
clinics throughout Middle Tennessee.
 Conducted trainings in risk management, quality improvement, contract support, Joint Commission and
government compliance to a diverse cross section of the company as well as new hire orientation and
onboarding, annual staff reviews and provider training sessions for quality/performance improvement.
 Served as administrative legislative liaison for both internal and external fronts.
 Facilitated and hosted HIVtesting, child vaccination, mobile clinic and Well Child visit events.
 Collaborated with external entities to host health fairs for the homeless and underserved populations.