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Royce Waxenfelter
8487 SW Huron Ct
Tualatin, OR 97062
Phone:(503) 313-2906
Email: teamwax@gmail.com
PROFILE
Throughout my career I have managed projects of all shapes and sizes in multiple environments. I am a resourceful
employee who thrives in a team environment. I enjoy collaboratingon ways to improve existingprocesses,
brainstormnew ideas, achievegoals,and meet deadlines. I continually putmyself in the shoes of the customer to
ensure their needs and expectations are being met, if not exceeded.
PROFESSIONAL EXPERIENCE
Customer Communications Assistant – Digital Team Fred Meyer 2012 - present
 Vetted, recommended, and coordinated rolloutof WorkZone, a web-based projectmanagement tool used for all
Fred Meyer Digital MarketingTeam projects sinceMay of 2014
 Coordinated the deploy of over 1,600 emails to Fred Meyer email subscribers
 Grew Email subscriber baseby 140k between 2012-2015;highestinbox percentage amongst US retailers in 2014
 Facilitated the conversion of all email templates from desktop to responsivedesign
 Coordinated all Social Media marketingposts (2012)
Assistant Buyer Fred Meyer 2011 - 2012
 Managed project to convert all Accessories ‘Key Item Tracking’reports to the Enterprise Planningformat.
Rewards Loyalty Database Analyst Fred Meyer 2009 - 2011
 Researched and reported Customer purchasingtrends to merchandisingteams for prospectivetargeted
marketing campaigns
 Partnered with Loyalty personnel and District management to make the Fred Meyer Rewards Card the most
important card in the Customers wallet,leadingto a Rewards Customer increaseof 1,261,695 Customers in 2010.
HR Procedures / Project Coordinator Fred Meyer 2007 - 2009
 Coordinated and facilitated the rolloutof Express HR to all Fred Meyer Associates in the Main Office, warehouses,
and stores. The successful rolloutensured that Fred Meyer had highest user ratio of all Kroger Market Areas.
 Acted as project manager to build a Daily Bulletinssiteon the Fred Meyer intranet, providinga consistentformat
for sharinginformation fromthe office to the stores.
 Championed Associateretention initiatives,resultingin a 15 pointreduction in turnover in 2009 – a savings of
over 3 million dollars in on-boardingand trainingcosts.
 Collaborated on the design and trainingof a Results-Driven Communication course
 Worked with Store Directors and the Kroger Mystery Shop Coordinator to adjusterrors in ShoppingExperience
Progress Reports (Mystery Shops) resulting in the 2nd highest scoringamongKMAs. This helped Fred Meyer
improve in 19 of 22 categories in 2009; Perfect Shops had a double-digitincrease.
 Fred Meyer intranet Human Resources and ServicePlus web content manager
 Project coordinator for Fred Meyer Job Descriptions;creation,revision,approval routing,and posting
 Created web-based job postingprogramused in the interimuntil an Enterprise solution was rolled out
 Six years in other HR positions atFred Meyer includeadministrativeexperience in the followingareas:
o Corporate Policy Handbook o performance review session
o AssociateHandbook o career opportunity process
o performance appraisal process o intern recruiting
o succession planning o WAFC liaison
SKILLSET
 Customer focused; team oriented
 Analytical mindset;strongExcel and Project Management background
 Accountable, ethical,inclusive,and dependable
 Improve processes for maximum effectiveness
 Perform well in an environment where collaboration and strategic thinkingis critical

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TECHNOLOGY SUMMARY
Vocational skills:
Project management, email metric reporting/marketing analysis,employee retention analysis,database
management, corporate training,instructional design,inventory control,merchandiseordering, personnel
management (includinginterviewing/ hiring/ discipline).
Computer skills:
Proficientwith Excel, Word, Access (includingASA), Power Point,Adobe Acrobat, Social Media,WorkZone (web-based
project management tool)
EDUCATION
Fred Meyer Training Courses completed
MerchandiseTrainingProgram:Enterprise Planning,Retail Math,Shrink University
General Group TrainingProgram
BuildingTrustUnder Pressure
The Oz Principle
Leading at the Speed of Trust
Leadership: Great Leaders, Great Teams, Great Results
Principles and Qualities of GenuineLeadership
Green Leadership
Buildingan InclusiveBusinessCulture
The 7 Habits of Highly Effective People
Access – Advanced
Excel – Advanced
Cashier Training
Instructional Design for New Designers Langevin Learning Services – 2002
San Jose State University onlineinstructional design course –2002
Portland State University various BusinessEducation courses 1987 –2001
Clackamas Community College various BusinessEducation and Graphic Arts courses 1987 –2001
REFERENCES
Kathy Allworth 503-797-7324 kathy.allworth@fredmeyer.com
Darin Baker 503-797-5075 darin.baker@fredmeyer.com
Cynthia Malen 503-797-7171 cynthia.malen@fredmeyer.com
Kim Swearingen 503-797-3232 kim.swearingen@fredmeyer.com
Keith Fuller 503-797-7321 keith.fuller@fredmeyer.com
Katie MacDonald 503-515-5897 schmitzkatie@hotmail.com