1. Roy Eroma Francisco
International City, Dubai, UAE
roy.franciscco83@gmail.com
+971527590457
OBJECTIVE
SeekinglongtermemploymentinanorganizationwhereI can grow professionally and further enhance
my skills, knowledge and experience to face and overcome the challenges of today’s changing work
environment.
SKILLS AND ABILITIES
 Proficient in data entry , sales and marketing, customer service with logistics background
 Good knowledge of Microsoft Office/Open Office ( Word, Excel/V-lookup/Pivot, PowerPoint,
Outlook)
 Good knowledge in JDA, Visual Basic and Oracle system
 Good Communication skills (English, Basic Arabic and Spanish)
 Multi-tasking, highly trustworthy, hardworking , punctual and can easily adapt to any new
implementation
EMPLOYMENT HISTORY
Employment Date: December 18, 2012 to Present
Position: Sales Coordinator / Data Entry Operator / Assistant Quality Controller
Company Name: Aswan International Engineering LLC / Modern Plastic Industry LLC
Address: Dubai, U.A.E.
Roles and Responsibilities (Sales Coordinator)
 Provides administrative assistance and support to sales teams
 Ensures the availability of samples, brochures and other sales materials are sufficient to
distribute to customers
 Answers queries customer thru phone/mail
 Prepares quotation, follow-up and negotiate with clients at a cost best suited to them
 Process and book confirmed orders
 Coordinate with Planning, Production, Stores people to ensure on-time delivery
 Prepares Pro-forma invoice for customers
 Files quotation and customer orders
Roles and Responsibilities (Data Entry Operator / Assistant Quality Controller)
 Encodes production entry, scraps and rejections using oracle application
 Preparesandfile reportsdaily/coordinatewithstores packing slip and component requirement
 Checks the visual appearance/defects and fits every product produce (PVC/CPVC Pipes and
Fittings ,PP Compression Fittings, Crates and other molded products) in every 31 operating
machines daily
 Tests the quality of the product (Heating test, Hydrostatic Pressure test, Air Pressure test)
 Measures and weighs of product before testing
 Makes certificates of tested products for delivery purposes

2.  Reportthe overall production(hourly produced quantities in each machines and its defects) to
Production Dept., Quality Control Dept., Warehouse Dept., and as well as to the CEO thru
outlook mail
 Makes/In-put of data Non-Conformity Report/Production daily thru Oracle System
 Makes and file the Incoming Inspection Report of the import GRN for audit purposes
 Recording and reporting of cycle time of item produce in each machine
 Recording / Filling of reports for future use
Roles and Responsibilities (Data Entry Operator/ Invoicer Aswan Int’l Engineering)
 Collectionof correctPurchase Orders,PackingSlipandOrderAcknowledgementpriorto
invoicing
 Invoicing of all Jobs for Aswan and T3 Energy (approx 300 invoices per month).
 Preparationof invoicesandsupportingdocumentstobe sent to Clients for processing payment
 Maintainingof invoiceregisters.Includingscanningof all Invoices,Delivery Orders and Purchase
Orders for future reference/record for reports and for audit purposes.
 Regularreconciliation of Invoice Registers and Projection Reports ensuring that all details and
prices are correct.
 Maintaining & filing of job cards and supporting documents.
 Making andmaintainingdailyinventoryentriesandgeneratinginvoices.
 Checkingforanydiscrepancyinrecordsandreportingtothe supervisingauthority.
 Filling in of New Customer Forms, Credit Notes and Credit Limit Increase.
 Sending of Customer’s Statement of Account & follow -up payment from client.
Employment Date: May 25, 2012 – December 15, 2012
Position: Customer Care Specialist
Company Name: IBMDaksh Business Process Services Phils. Inc.
Address:Technohub,QuezonCity,Philippines
RolesandResponsibilities:
 Calculate PPIRedressPayment of customer’sclaimformis-soldinsurance
 Check, editandupdate of customer’sinformationaccountinPPI
 Uploadand attach files(lettersandcalculatedamountof re-claimpayment) of customer’s
account inPPI / CustomerService
 Closingcustomer’scomplaintsafter PPIRedresspaymentmade
Employment Date: April 4, 2008 – December 5, 2011
Position: Computer Operator
Company Name: Abdullah Al-Othaim Markets Company
Address: Riyadh, Saudi Arabia
Roles and Responsibilities:
 Makes invoices for the received and returned items in JDA systems.
 Makes transfers and orders as requested by the managers, storekeepers and merchandisers.
 Daily change price and update of Back Office, (SMS) Scales, Point of Sale and Servers.
 Print/distribute of Shelf Label and Special Offers papers during change price.
 Makes regular and financial adjustment as necessary.
 Makes system log report using Microsoft Outlook.

3.  Creates daily summary reports for all transactions.
 Computer troubleshooting.
 Daily filling of documents and reporting to the branch manager.
 Performs all other related duties as assigned by Intermediate Supervisor.
Employment Date: November 13, 2005 – April 3, 2008
Position: Salesman / Merchandiser
Company Name: Abdullah Al-Othaim Markets Company
Address: Riyadh, Saudi Arabia
Roles and Responsibilities
 Ensure that each customer receives outstanding service by providing a friendly environment,
which includes: greeting and acknowledging every customer, maintaining solid product
knowledge, and all other aspects of customer service.
 Maintains awareness of all promotions and advertisements.
 Assists in floor moves, merchandising display maintenance and housekeeping.
 Assists in processing and replenishing merchandise and monitoring floor stock.
 Aid customers in locating merchandise.
 Assists in completing price changes within the department.
 Participate in year-end inventory and cycle counts.
 Displays items in shelves, center-display and floor-display in FIFO method
 Logs report for incoming expire items (weekly, monthly, quarterly)
 Any other tasks as assigned from time to time by the immediate supervisor
Employment Date: June 2000 – March 2005
Position: Office Staff / Student Assistant
Company Name: Ateneo de Zamboanga University (High School Library)
Address: Zamboanga City, Philippines
Roles and Responsibilities:
 Assists high school students and faculty in library works and research.
 In-charged in lending, receiving, returning and shelving of books in a classification order.
 Makes/posts news and current events / interesting articles in bulletin board.
 Keeps records and necessary files. Inventory at the end of school year.
 Prepares purchase slip to purchase books, office supplies and other library materials.
 Prepares reports needed by the Librarian (Monthly/ Yearly)
 Makes receipts of fines paid by students for their overdue barrowed books.
 Checks and sign student clearance at the end of school year
 Checks and updates student files at the beginning of the school year
PERSONAL DETAILS
Date of Birth: April 30, 1983 Nationality: Filipino
Gender: Male Marital Status: Single
Educational Background
Bachelor of Science in Business Management
Associate in Computer Networking
Ateneo de Zamboanga University
Zamboanga City, Philippines
Year 2000 – 2005