Roshan Munjwadkar has over 10 years of experience in customer relations and procurement. He currently works as a Process Lead at GEP Solutions, where he is responsible for transitioning new clients, ensuring service level agreements are met, designing work processes, managing a team of 28, and conducting training. Prior to his current role, he worked at Zenta and Convergys in customer service and relations roles. He has skills in tools like SAP, Oracle, and MS Office and is certified in Six Sigma Green Belt. He has an MBA in Finance and Bachelor's degree in Commerce.

1. Roshan Munjwadkar
Profile
♦ 10 years of Customer Relations and Procurement industry experience encompassing a wide range of skill
set, roles and industry verticals.
♦ Extensive experience with procurement operations, analysis, customer service, vendor management,
helpdesk support.
♦ Proficient in analyzing and interpreting business requirements, performing market research.
Skill Set
Tools: SAP, Oracle, MS Office, Iprocurement, SMART by GEP
Languages: English, Marathi, Hindi
Certifications:
• Green belt in Six Sigma
• Post Graduate Diploma in Business Management.
Education:
 Master’s in Business Administration (Finance)- 2015
 Bachelor’s in Commerce- 2006, Pune University.
Professional Experience
Aug 11 – Till date, Process Lead GEP Solutions Pvt Ltd
Team Size: 28
Responsibilities:
 Transition:
Completed successful transition for 3 major clients which included discussions and planning with client with
regards to client requirements, Discussion of, work Breakdown Structure, Discussion of Process Maps/ flow/
management, Forecasted volumes, capacity planning, Work Breakdown Structure, Quality Management. Service
Level Agreements.
 Business Delivery
 Ensuring all the activities are in place from PR i.e. Purchase Requisition to PO i.e. Purchase Order
 Ensuring effective communication management with client stakeholders and vendors for smooth
functioning of project execution.
 Ensuring service level agreements are met.
 Designing and implementation of Work Breakdown Structure on the basis of process flow, forecasted work
load and past trending of work volumes.
 Designing and incorporating operational MIS/ Dashboard Reports to measure, track and improve the
actual performance Vs the target performance.
Email id: roshan.munjwadkar@gep.com,
Phone: +91 9890806632
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2.  Escalation management followed by the Root cause analysis and Root Cause Fixing for the escalations.
 Effective follow ups to get the pending invoices processed which are into backlog categories due to
various issues.
 Ensuring Process Adherence by the team is in place also ensuring team is educated on process non
adherence.
 Team Management
 Designing the Performance Management System and ensuring periodic performance review of and for the
team member.
 Monitoring, tracking and improving the team’s performance through structured programme i.e. PMS
(Performance Management System)
 Support the Team, fellow process leaders/managers to achieve deadlines within and beyond your own
area of responsibility.
 Ensuring effective Leave and attrition management.
 Coordination with internal departments i.e. IT, Transport, HR, Shared Services and Admin for related
issues.
 Ensuring to maintain happy and motivated working environment.
 Hiring and Training
 Qualitative hiring on the basis of TNA (Training needs Analysis)
 Working with the HR for the on boarding of the new employees.
 Training the new hires and the team in the below mentioned activities
• Procurement related activities
• Procure to Pay
• Accounts Payable activities
• Conference calls
• Client calls
• Email etiquettes
 Working on reduction of Learning curve of new recruits
 Conducting refresher trainings and briefing sessions across all the processes on Procurement related
activities.
Other Contribution
 Member of panel for interviews conducted by HR in office and campus drives in Pune.
 Software testing for SMART by GEP:
• Business testing of the procurement tool by identifying, analyzing and reporting defects and
advising on procurement related requirements to be implemented in the tool.
• Conducting Agile and Regression testing on Modules of tool.
• Modules handled: P2P (Procure to Pay) which includes following steps
 Cart or requisition
 Purchase Order
 Receiving
 Invoice Reconciliation
 Accounts Payable
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3.  Tested different types of reports in P2P module and worked with the Product Management
Group from technology for improvement of the reports.
Dec 2008- Aug 2011 Sr. Customer Relation Associate Zenta Pvt Ltd
Client: JP Morgan Chase
 As a Sr. Customer Relation Associate responsible for credit card collections and providing
Customer service.
 Evaluating the reason for delinquencies of payments and advising proper solutions to the
customers.
Apr 2006- Dec 2008 Sr. Customer Care Officer Convergys
Client: Optus
 As a Sr. Customer Care Officerresponsible for activating sim cards and providing Customer
service to the client.
 Optus being an Australian telephone service worked in resolving the GPRS and other
issues occurring in mobiles.
Trainings:
 Completed Certification in Kaizen tool.
 Visited Client site for training and understanding the process for procurement.
 Completed Certification in Six Sigma Green Belt.
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