1. ROSELINE OGUZIE
No 6 Modebelu closesitec, Town planningway alongMarwa road satellitetown, Lagos
H: 08035952765 C:07062024233 Email :roseliogu@gmail.com
May 28, 2015
HR Manager
COBRANETLIMITED.
RE: Account Manager/CustomerRelationshipOfficer,
Dear Directorof Human Resources,
I read with interest your posting for Account Manager/Customer Relationship Officers, on the NGcareers board.
I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to
your company. If you ready to hire a proven professional who can add immediate value to your organization
then I'm your pick.
Most recently,myresponsibilitiesasa Customerservice Representative atMTN Nigeriamatchthe
qualificationsyouare seekingasthe AccountManager/CustomerRelationshipOfficer.
 While there I worked with my team to deliver Excellent Customer service resulting in a high First Call
Resolution and increased efficiency
 Was able to raise appropriate service requests speedily and issue trouble tickets appropriately thus
enhancing my productivity.
 I have one of the best productivity reports in my team
 I also possess fantastic ability to manage irate/ difficult customers
I have attached my resume for your review and i look forward to a personal meeting during which time we can
discuss your needs in greater detail.
Sincerely,
Roseline Oguzie

2. 6 MO D E B E L U CL O S E , S I T E C, S A T E L L I T E T O W N , L A G O S .
PH O N E ; 0 7 0 6 2 0 2 4 2 3 3 0 8 0 3 5 9 5 2 7 6 5 E - MA I L : ro s e l i n e . o g u z i e @ ya h o o . c o m ,
ro s e l i o g u @ m t n n i g e ri a . n e t
OGUZIE, ROSELINE NGOZI
WORK ID: 510101101194
PERSONAL DATA
SEX: Female
DATE OF BIRTH: June 26, 1976
MARITAL STATUS: Married
STATE OF ORIGIN: ImoState
LOCAL GOVT.AREA: OnuImo
OBJECTIVE
To positivelyimpact,creatinglastingrelationshipsthroughservice basedonsoundprinciples.

3. EDUCATION
2001-2005 Universityof Jos,PlateauState
(B.Sc Anatomy)
1998-2000 Ambrose Alli UniversityEkpoma,EdoState
( Pre- MBBS)
1989-1994 AmuwoOdofin HighSchool,Mile2,LagosState
(SeniorSecondary School Certificate)
WORK EXPERIENCE
October 2011 - Till Date MTN Nigeria
OnlineCustomerCare Representative
 IdentifyingandResolvingof customerqueriesonline
 EducatingCustomersonvariousproductsandservicesavailable.
 Crosssellingandupsellingof MTNN products and services
 Updatingcustomerrequestsandservicesonappropriate applications.
 CustomerRelationsManagement

4. August 2010 –October 2011 MTN Nigeria
SimRegistrationOfficer
 Registrationof Simcardfor bothexistingandnew customers
 Workingas frontdeskassistance tocustomers,andprovidinguseful assistance onhow toobtain
variousservices.
 Educatingcustomeron the productsinstock
 Providingsimple technical assistance onhow toconfigure anduse our devices
July2009-Till date ChugoEnterprises NigeriaLimited Lagos
Services Officer
Responsible forthe managementof longdistance customers
Responsible fordealingwithCustomercomplaint,queries,andrequestforinformation.
Was part of teamthat developedandimplementedcustomercare policy.
Regularupdatesof our customerbase therefore are able tostrengthenourcustomerbase.
Helpeddevelopcustomerfriendlypromotoretaincustomersandalsoattract new ones
Update any requestmade bycustomersintothe system.

5. closelyworkingwithteammemberstofindsolutionstocustomerneeds.
Renditionof weekly,monthly,andannual reports.
Preparationandstructuringproposals,recommendationsforimprovement,andexpansionof
customerservices.
Jan 2008-May2009 Silver SpringNigeria
Relationshipadministrator
Coordinate efficientcommunicationof businesstargets
Increasingcustomerbase andloyaltybystructuringthe unittomaximise efficiency
maintainingaccurate dataof all partners.
Collationof monthlyreportsof all customerrecords.
maintaininggoodcustomerrelationswithexistingpartnersviacalls,smsandvisitations.
Constantmeetingwithteamtocommunicate andexchange ideasonhow toimprove onareas
of need.

6. PERSONAL SKILLS
Computerliterate,withverygoodknowledgeof MicrosoftOffice suite.
Excellentanalytical,interpersonal,communicationandproblemsolvingskills.
Quicklearnerwithadequate abilitytoworkunderpressure.
Provenabilitytoresolve knottyissuesthroughdialogue.
INTERESTS AND ACTIVITIES
Continuouslearningandconstantresearching.
Alwaysonthe questfornewknowledge andskill.
Valuesrelationshipsandresolutions.
REFERENCES
Available onrequest.