1. Rose B. Pasquale
10 Cumberland Drive, Apt. #418
Cole Harbour, Nova Scotia
B2V 2C7
(902) 482-0980
Highlights of Qualifications
 Over two years experience in a call centre environment
 Enjoy a fast-paced, demanding work environment
 Highly competent professional, able to work well independently
 Dependable and hard working, get along with colleagues
 Strong customer service skills, diplomatic and patient
 Experienced in computer software applications, such as Word Perfect, Microsoft
Office, Lotus 123, Excel and Harvard Graphics
Employment History
Sales Agent – Eastlink - TigerTel Communications, Dartmouth, Nova Scotia
• Sales Agent for Eastlink 2010 – 2012
• Making Outbound Calls to Eastlink customers
• Working as a team in the Call Centre
• Mastering the English Language
• Strong Telephone Skills
Via Xerox Relocation Specialist, Xerox Canada
• Job responsibilities include answering customer inquiries
• Responding to customer orders for relocation/move services
• Inquiries may come in a form of telephone or hard copy requests
• Specialist coordinates activity with transportation provider
• Processes the invoices and conducts adequate follow-up
Admin Assistant – Work Term - Ekistics Planning and Design 2009
Lunch Monitor, Shannon Park Elementary School 2002-2004
• Supervised children during the lunch period
• Guided and assisted children in the development of proper eating
• Assisted teachers and other workers in their duties
Call Centre Representative, Convergys 2001-2002
• Friendly and outgoing with a pleasant phone manner and voice

2. • Answered inquiries and provided information to customers
Rose B. Pasquale
10 Cumberland Drive, Apt. #418
Cole Harbour, Nova Scotia
B2V 2C7
(902) 482-0980
Page 2 of 3
Employment History (Cont’d)
 Explained in detail the type and cost of services offered
 Demonstrated excellent customer problem solving skills
 Handled customer complaints diplomatically while maintaining company policies
Account Representative, Worldwide Source Inc 2000-2001
 Made outbound calls to U.S. companies from the subscription department
 Advised customers concerning specialized products and services
 Updated information regarding company listing in the directory
 Proposed and sold services such as extending their listing in the directory
Manager, 3C Pizza - Toronto 1997-2000
 Took inbound calls for pizza orders
 Professionally dealt with irate customers and proposed solutions
 Supervised employees
 Prepared report at the end of the shift outlining overall activities
 Assigned available shifts to employees who call in for extra hours
Home Provider, Private Household - Toronto 1996-1997
 Provided care and supervision to a child
 Organized activities such as games and outings to provide amusement and exercise
 Performed housekeeping duties and prepared meals
Typist/Receptionist/Administrator, Dough Delight Ltd. - Toronto 1994-1996
 Handled incoming mail and outgoing faxes
 Typed correspondence, reports and other documents for the managers
 Generated a weekly report for the Human Resources representative
 Assisted the sale department manager when needed
 Assured the liaison with temporary personnel agencies
 relieved receptionist for morning, afternoon and lunch breaks

3. Rose B. Pasquale
10 Cumberland Drive, Apt. #418
Cole Harbour, Nova Scotia
B2V 2C7
(902) 482-0980
Page 3 of 3
Employment History (Cont’d)
Other relevant work experience
Secretary , Manpower Temporary Agency - Toronto 1992-1994
Secretary/Receptionist, The Gemini Group - Toronto 1991
Secretary, Linda Kay & Associates - Toronto 1989-1991
Senior Secretary, Lloyds Bank Canada - Toronto 1984-1989
Education & Professional Development
New Opportunities For Women Program – Dartmouth, Nova Scotia
Word Processing Certificate, Toronto School of Business
Grade 12 Diploma, Madonna High School - Toronto
References are available upon request