1. Rosa Velasquez
1405 College ave apt 5D
Bronx NY 10456
Rosa 2404@yahoo.com
917-574-7206
Objective:
To obtain a position where I can utilize my skill and my work
experience with opportunities for growth and advancement.
Summary:
Support the branch manager accomplished daily, weekly and
monthly goal. Overseeing efficiencies of operations and sales of
the branch to ensure all operational functions are completely
and properly performed by the staff while conveying a feeling of
trust, service, security and satisfaction to customer and staff.
Responsible for supervising the teller function, ATM balancing,
night depository processing, Shipment processing and customer
service duties. Lead new employee on the training process and
make sure they follow procedures and policy to comply with
government regulation.
Experience:
10/2007 to present Chase bank New York NY
Assistant Branch Manager
 Manage operational functions including loss control and
compliance.
 Customer retention and audit standards; supervise, coach and
develop employees regarding policies, procedures, products,
systems and banking transactions.
 Lead and develop branch staff to meet customer's service
needs and to foster an environment in which all employees can
perform their best work in a team environment.
 Support the manager in meeting or exceeding branch goals by
deepening the existing relationships and developing new and
profitable relationships and step in the absence of the manager
 Coach and guide staff to educate customer on new technology
and different ways to do banking and provide a great customer
experience.
 Help personal banker daily to cross sell product and services.
 On board new teller and assist new tellers with training.
 Oversees teller duties and assists line with customer
transactions during peak periods.

2.  Do branch schedules monthly, for adequate staff coverage at all
times.
 Maintains and tests alarms and other security devices.
 Keeps educated on all deposit, business and consumer loan
products.
 Balances and troubleshoots ATM/debit card concerns.
 Maintains proper teller and vault cash levels, including ordering
coin and currency.
 Reports facility/building concerns to maintenance.
 Ensures excellent customer service skills are practiced by all the
teller staff members.
 Meets with staff regarding branch security and safety issues.
 Review reports daily and monthly for accuracy and coach
employee on process.
09/2006 to 10/2007 Chase Bank New York NY
Sales and services associates
 Support personal banker in opening new account and loans
 Process credit card application.
 Resolve customer issues and complaint.
 Help customer setup safe deposit box.
05/2004 to 09/2006 Chase bank New York NY
Bank teller
 Vault teller. Prepare shipment and order money
 Take care of commercial customer.
 Cash checks accept deposits and process withdrawals.
 Accept credit cards, loans and mortgages payments in the form
of cash or checks
 Be aware of any sell opportunities and refers customer to
appropriates officers.
 Complete bank secrecy report such as currency transaction
report and monetary instrument log.
Education: Associate degree in Business Administration with
Management
Tips:
Bilingual English and Spanish