1. Relate Skills:ProficientinEnglishandSpanishlanguage,MicrosoftWord,MicrosoftExcel andInternet
Explorer.
Rosa Lily Duverge
5935 Del Lago Circle Apt 104 Sunrise, Florida 33313
Email: hirerosa@gmail.com Phone: 786-356-2552
Objective:
Dedicated, clientoriented andteamplayerdesiringtomaximizeexperience withinthe clientservice
industrywhichemphasizedonconflictresolution withinyourorganization.
Experience:
CertifiedCreditCounselor:ConsolidatedCredit,FortLauderdale FL, 33313 2011-Present.
 Responsible fordeliveringsuperiorqualitycustomerservice toConsolidatedCreditplan
participants.
 Assistinall aspectsof clientservice whichincludedretainingclientloyaltywhile promoting
exceptionalservice andoperatingwithinthe frameworkof the establishedcompanypolicies.
 Assistwithcorrective actionsand/oradjustmentswhere requiredandplayedakeyrole for
resolvingcomplex customerproblems.
 Assistclientswithcreatingabudgetandprovidedcontinuouseducationaboutadheringtotheir
financial plantobecome debtfree.
Insurance Specialist:Asurion,Pembroke Pines2009-2011
 Responsible foraddressinginquiriesinwrittenandviainboundcalls.
 ResolvedcomplaintsandservedasasubjectmatterexpertforportfolioswithT-Mobile,AT&T
and Sprint.
 Maintained client loyalty while building report and using internal resources to continuously
solve problemsand assistedwithdesigningprotocol forbestresolution.
Office Specialistand Cashier:Baer’s Furniture,Pembroke Pines.2008-2009
 Managed highvolume phone inquiriesfromcustomersandemployees.
 Managed processingandrecordkeepingforconfidential documents fromclientorders.
 Managed the processingof bothdomesticandinternational orders toensure theywere in
compliance of companypolicies.
SalesAssociate and Cashier:LVLX(Level Ten) Sunrise,Fl 2005-2008
 Responsible forfosteringawelcomingenvironmentforcustomerswhovisitedthe store.
 Assistedwithsales,inventorymanagement,cashierdutiesandtrainingof new associates.
Education:
Associate in Science Degree Major in International Business 2010/ Secretary and Accounting Assistant 2003
References:
Available uponrequest