1. Rosa Cervantes
(909) 994-4516
802 e. Elma St
Ontario Ca. 91764
Rosa_cervantes74@yahoo.com
Career Objective: Seeking a position in customer service/Shipping &
Receiving/Warehouse. Where my knowledge and expertise in the field will allow me to
utilize my skills and abilities with prospect of advancement.
Summary of Skills:
 Customer servicing with a professional experience of 23 years.
 Possess good communication and writing skills
 Highly proficient with working in teams
 Possess excellent computing skills
 Proficiency in Excel, Access, PowerPoint, Microsoft word, etc.
 Fluent in speaking and writing Spanish
 Answer multi phone lines
 Data Entry
 Alpha/Numeric Filing
Professional Experience:
APL logistics
Rancho Cucamonga 91730
January 14 2005 to Now
 Billing
Daily Metrics, Avon Metrics, Weekly Metrics, E-time, Master billing, Overtime
Tracking
Productivity Report, Customer service rep, cartons, C-Pak-Query Reports, Update
allocation spreadsheets weekly, run inventory reports weekly
 Avon/Astec /Caselogic /Peek
Allocations, commercial, Create bills, relocations freight, Inventory issues, Special
projects,
Receiving, sort and label ZNS labels, Re cut orders when need, Trade flow-UPS,
Domestics,
Filing, Communicate with customer when needed
 Back up for different accounts as Astec / Peek
 UPS, FEDEX, Conway, shipping & receiving
 Help with Discrepancies and Inventory
 Picking
 Quality Analyst

2. Solutions staffing
Chino Ca 91730
February 2002 to July 2004
 Assistant Manager
Data Entry, Translate applications from English to Spanish, E-time, interview for Job
placement, on site rep, customer service, answering multi-phone lines,
 Onsite rep
Communicate with customer, Interview and hire, distribute payroll c hecks
Adelphia cable Company
Telemarketing
Ontario Ca
2001 to 2002
 Assisted clients in a friendly manner on a daily basis
 Answer multi phone lines and sold various items
 Scheduled and confirmed appointments regularly
 Maintained log to contact clients
 Maintained a safe work environment at all times
Act 1 Personnel Service
Receptionist/Clerical Aide
Ontario Ca
1999 to 2001
 Provided excellent customer service on a daily basis
 Answered phones and transferred calls to appropriate personnel
 Obtained accurate messages and relayed to appropriate employees
 Maintained filing system and organized paperwork
 Handle incoming and outgoing mail regularly
 Performed data entry duties using various company computer programs
 Maintained safety guidelines at all times
Building Industry Association
Receptionist/Clerical Aide
Rancho Cucamonga Ca.
1994 to 1995
 Answering Phones and assisted customers on a daily basis
 Checked in and recorded clients payments
 Create fax databases on IBM system in Quick link 2 fax program
 Worked closely with other employees in a team oriented environment

3. Education
Smart Training Program
Clerical Aid Certificate 1995
Rancho Cucamonga Ca.
Chaffey High School
Class of 1992
ChaffeyHighSchool
Regional Occupational Program1992
Patientcare
Ontario Ca.
Reference: Will be provided on request.