How to Improve Your Emotional intelligence, Part 3
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The document discusses understanding emotions, which is the third skill in the Mayer & Salovey model of emotional intelligence. It explains that understanding emotions involves predicting emotional reactions and how emotions progress. An example is provided about a man named Robert becoming increasingly frustrated and resentful towards his boss David due to David ignoring Robert's needs. Strategies are then outlined for developing the skill of understanding emotions, such as identifying the causes of emotions, reflecting on emotional triggers, and predicting how others may feel in different situations.
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How to Improve Your Emotional intelligence, Part 3
- 1. WWW.SHAPINGCHANGE.COM.AU AÂ 4-PART SERIESÂ BY ROS CARDINALÂ EMOTIONAL INTELLIGENCE HOW TO IMPROVE YOUR
- 2. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE THE FOUR SKILLS OF In this installment of our 4-part series, we're discussing the third skill in the Mayer & Salovey model for emotional intelligence: the ability to understand emotions.
- 3. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE UNDERSTANDING EMOTIONS SKILL #3 Understanding emotions is the ability to predict emotional reactions and understand how emotions progress.
- 4. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE UNDERSTANDING EMOTIONS SKILL #3 An example:Â Robert has been working long hours on a new project, but he feels that his boss David doesnât value what he does. David has cancelled several meetings with Robert, stands him up, and is difficult to get a hold of when Robert needs to make a decision.
- 5. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE UNDERSTANDING EMOTIONS SKILL #3 Robertâs frustration gradually increases until heâs resentful, then angry, then furious. Finally, he applies for a transfer to another group. David is astonished by this news. He knew Robert was dissatisfied â heâd mentioned it here and there â but he had no idea Robertâs emotions would escalate if he never addressed the issue.
- 6. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE UNDERSTANDING EMOTIONS SKILL #3 Higher emotional intelligence wouldâve served David better in this example. With it, he wouldâve understood that Robertâs frustration would eventually grow, and heâd be better positioned to understand why.Â
- 7. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE UNDERSTANDING EMOTIONS SKILL #3 David also would've been able to predict how the situation might improve or worsen based on his own actions. With this knowledge, he couldâve chosen to empathise with Robert and address his concerns, thereby keeping a valuable team member in his group.
- 8. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE UNDERSTANDING EMOTIONS SKILL #3 Below, you'll find simple strategies you can begin implementing immediately in order to better develop this third skill in the Mayer & Salovey model.
- 9. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE UNDERSTANDING EMOTIONS SKILL #3 "CAUSE & EFFECT" It's essential to always be aware of the cause of your present emotions. If you find yourself angry in the workplace, why? Did someone say something offensive? Were your views dismissed in a recent meeting? Make a habit of identifying the cause & effect relationship between your circumstances and emotions.
- 10. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE UNDERSTANDING EMOTIONS SKILL #3 "REFLECT" Once you've developed a habit for identifying the cause & effect, spend time reflecting on your emotions. Why exactly did a certain situation make you feel a certain way? What did it trigger for you? Can the situation be avoided in the future? If not, how might you be able to better manage your reaction next time?
- 11. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE UNDERSTANDING EMOTIONS SKILL #3 "TRACK FORWARD" Now do the previous two exercises but with regard to others. Consider a time when a team member was angry. What caused it? Why did they react that way? Now track forward, imagining an upcoming event. How are they likely to feel and react? What can you do to avoid that?
- 12. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE UNDERSTANDING EMOTIONS SKILL #3 "VOCABULARY" Start with each emotion and find a word that describes a low level of that feeling, a moderate level and a high level. For example: pleased, happy, ecstatic. Then build on those lists by adding more words. Practice using them to describe how you feel. Over time you will develop the ability to predict how emotional states progress.
- 13. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE UNDERSTANDING EMOTIONS SKILL #3 When youâre able to understand emotions, you'll position yourself to better empathise with how people feel, and you'll also make accurate predictions about how they'll react to situations -- both valuable skills to have in the workplace
- 14. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE HOW TO IMPROVE YOUR In the next and final installment of this 4-part series, we'll discuss strategies for skill #4: managing emotions so that you can think more clearly and make decisions more constructively.
- 15. WWW.SHAPINGCHANGE.COM.AU HOW TO IMPROVE YOUR EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE HOW TO IMPROVE YOUR We hope you enjoyed this presentation! Visit www.shapingchange.com.au for more resources on leadership development, change management, emotional intelligence, and more!