1. Ron Mallery
Cell: (253) 797-3524
rmallery@hotmail.com
PO Box 123
Pendleton, OR 97801
RESPONSIBILITIES & SKILLS BY POSITIONS
Incident and Project Management for a major global communications company.
• Project Manager
o Tracking project progress through completion
o Creating, reviewing and delivering the needed documentation deliverables to meet time
sensitive milestones
o Driving issues to resolution in a timely manner to avoid delays in deliverables and prevent
project jeopardy
o Working with development and management team to ensure quality of the product
• Incident Manager
o Running of Incidents:
 Running of Incidents that block or impact one or more components of an Enterprise
Environment to resolution in either Production or Test
 Working with Instant Messaging, Email, and Phone Systems to connect to the
correct people to resolve the issue
 Engagement of Development Teams (including Tech. Directors/Sr. TD as well as
management and Sr. Management) as needed to get correct people addressing
the incident
 Sending of notification to a large audience on the progress and hurdles involved in
reaching resolution and communicating it in a way they understand.
 Querying error database for impact
 Down time justification (type of downtime, length, and degradation)
o Root Cause Analysis:
 Host and drive root cause analysis meetings
 Document and communicate out root cause findings
 Assign, follow up on and close action items for improvement and/or long term
resolution for alerting, code fixes, and/or process improvements
o Leadership roles:
 Taking lead IM role to facilitate calls progression
 Preparing and sending leadership notification to the executive levels on outages
(these go to Director through Sr. VP level and are shared higher as needed)
 Decisions on when to send notification about an incidents)Rating severity and
proper escalations as needed
o Addition tasks:
 Preparation of Metrics presentation for Teams as well as Sr. Management
 Presenting of Metric to Teams and Sr. Management
 Working as an equal partner with the team trainer to train new members of the
team.
IT Help Desk for an Offsite Radiology Company
• Radiologist Support
o Aiding Radiologists in the understanding of software changes and addressing issues
o Confirming VPN connections to radiologists
o Remote connecting to radiologist’s computer for trouble shooting
o Checking on image transmission to radiologist’s computers
o Confirming and changing locations of where images are sent for reading

2. • Hospital Support
o Confirming VPN connections to hospital and its equipment
o Aiding in trouble shooting where transmission fails
o Contact with hospital site IT staff and techs to aid with testing of new equipment
transmissions
o Phone trouble shooting of web interfaces and narrowing area of failure to address
problem (site tech, interface, transmission, or server)
o Basic knowledge of crypto commands when working with VPN tunnels
o Addressing end user interface ease of use and clarity.
• In House Support
o Maintaining printers as needed
o Trouble shooting in house computers across multiple sites
o Front line phone support and redirection/escalation to correct departments
Senior Technical Specialist for Trade Show Support
• General
o Support of presentation rooms at MS shows
o Help Desk support for attendees at MS shows
o Support of Management and Press areas and equipment
o Training of new hire class and mentoring individuals
o Working with Beta software in a production/show environment and addressing issues
involved
• Area/Show Lead
o Gathering information from clients and show management in a professional
environment and manner.
o Installation and configuration of software as per client needs (Desktops, Servers, VPC,
and Virtual Server)
o Network design and layout based on space and computer placement
o Leading/Managing 10+ fellow techs and/or 100+ day labor in multiple areas on
multiple sites during show as well as set up and tear down
o Support of 30 to 1,000+ computers in up to 20 different rooms on separate sites
depending on circumstances.
• Exec Tier Technician
o Support of equipment needed for MS executives presentations
 Executive equipment (Computers and switching equipment)
 Support staff equipment (provided by show as well as staffs personal/work
equipment)
 Backups and fail safes
o Responsible along with demoers for proper setup, projection, and managing of demos
in presentations (including training of demoers on how switching equipment works
and back up policies)
o Running/Managing of back stage presentation area. Including working with other
service provider in a professional manner while in a stressful environment.
Software Tester/Test Engineer
• Opening, reproducing, verifying and closing of Bugs.
• Imaging machine/Installing from ground up (OS as well as software being tested)
• Responsible for assigned area of software and associated test cases
• Independent as well as multi user testing as project needed
• Repetition of tasks to confirm functionality of the software
• Attacking the same area from multiple angles to narrow location of failure in software and fix
• Understanding of test cases and writing of them
• Ad hoc (free flow) and guided software testing

3. Schooling
• MS Access and SQL (Installing, configuring and managing Databases)
• MS Visual Basic (Creating and programming a Database UI to work with Access or SQL along
with other small projects)
• Trouble shooting end user error and GUI error created by my design as well as other students
to achieve the best result.
• Configuring Cisco Routers and Switches from scratch in a network environment
• Installing, configuring, and managing networks composed of MS, Linux, and Novell systems
• Experience with Exchange
• Working with VMWare
• Manager/Leader of senior capstone project at ITT-Tech.
Teaching Assistant
• Responsible for student’s safety and lab progress.
• Tracking of student’s grades as well as possible problems
• First line support for problems with both labs and class.
• A year of working with the school of chemistry in the development of new labs. This included the
writing of instructions and testing of theses instructions and lab components for successful
completion.
COMPUTER & NETWORK EXPERIENCE
• MS Office (includes Visio and Power Point)
• MS Outlook/Express configuration
• MS Operating Systems (DOS, Windows
95/98, 2000/XP Professional and
Vista/Win 7)
• Windows 2000/2003 Server/Active
Directory and NAT
• Installing, replacing and troubleshooting
PC hardware
• Basic knowledge of hospital imaging
networks
• VNC for remote trouble shooting
• Setting up networks (local and domain)
and troubleshooting components and
software
• Configuring Cisco Routers, Switches, and
APs
• Wireless network configuration and
connection on the PC
• Computer imaging
• Custom installations of software and
hardware to meet clients’ needs.
ADDITIONAL SKILLS
• Life cycle of application development
• Knowledge of enterprise application
support and deployments
• Working Knowledge of Cisco phone
system in a corporate environment
• Life cycle of a BUG
• BUG tracking software
• SRAM saves and equipment used
• Ad hoc and guided software testing
• Small to medium group testing
• Basic radiology terminology
• Leading/Managing of Small to Medium
Sized Events
• Leading/Managing Techs on Microsoft
Events
• Supporting Executive Speakers on
Microsoft Events
• Tracking/planning for material and
component needs for Events
• Developing, writing, and testing new
chemistry labs in a manner that first
year college students could follow and
replicate
• Training and mentoring newly hired techs
with little to now experience (for both
trade shows and Incident Management)
CERTIFICATIONS & AWARDS
• A+ Hardware and Software • National Technical Honors Society

4. • MCP Windows 2000 Server (218) • Several Internal TSG awards for work
• MCP Windows XP (270) • MCDST (MCP 271 & 272)
• Completion of the Cayuse Technologies
internal Leadership Training Program
EDUCATION
Degree/Studies School Location Grad/Yrs
Associates of Applied Science in Information
Technology - Computer Network Systems
ITT-Technical
Institute
Seattle, WA Dec. 2004
Graduate Studies in Chemistry University of Idaho Moscow, ID 1996-1998
Bachelors of Science in Chemistry
(Minor in Mathematics)
Washington State
University
Pullman, WA 1995
WORK EXPERIENCE
Incident and Project Manager Cayuse Technologies 11/11-Current
IT Help Desk
Senior Technical Specialist &
Exec Tier Technician
Provisional Services
Microsoft/TSG a division of Excell Data
9/10-10/10
2/05-8/07
Software Test Engineer Microsoft Corp (Contract with Volt) 04/01-10/01
Software Tester Enix of America 01/01-04/01
Software Test Engineer Microsoft Corp (Contract with Volt) 09/00-12/00
Software Tester Nintendo of America (Contract with Aerotek) 08/99-08/00
Chemistry Teaching Assistant University of Idaho 1996-1998