1. Executive Profile of Roland Heller
Managing Director TIK Systems
Summary Roland has gained comprehensive experience in application
design, software development and large-scale project
management during his engagement with leading airlines and
global solution providers over the last 30 years. His experience
is based on project tasks comprising responsibilities from
programming up to project management. He was in charge for
development and implementation of business software such as
comprehensive customer information systems, airline
reservations systems, order processing, management
information systems as well as software migration, network
concepts and IT infrastructure.
Roland provides expertise in international software
development standards, interface connectivity and system
integration. With TIK Systems (Thailand) Co., Ltd. he
developed comprehensive software applications for financial
management information systems, banking management
systems, airline administration systems and as well gained
experience with software localization and project management
in Thailand.
TIK Systems merged with Mercator in June 2010. Roland was
appointed CEO of Mercator Asia to lead and manage the
integration and the continuity of the Avantik product
development.
In 2014 DNATA sold all of their third-party business to various
investors. Roland decided to retire from his position and shape
his own future.
Roland is married and together with his wife he enjoys
travelling and taking care of their cats and dogs. He speaks
Thai, English and German.
Particulars
Date of birth
Place of birth
Nationality
Sex
15. October 1963
Switzerland
Swiss
Male

2. Education
1969 - 1975
1975 - 1978
1978 - 1982
1980 - 1982
1983
1984 - 1986
 Primary School in Bulach, Switzerland
 Secondary School in Wil, Switzerland
 High School for Mechanical Engineering, Fach-Abitur
 Preschool for University of Mechanical Engineering in
Schaffhausen
 Military Service, Corporal Swiss Army Band
 Bachelor Degree in Mechanical Engineering, University of
Mechanics and Electronics in Winterthur (HTL)
 Bachelor Degree in Arts, Major Music, Minor Brass
instruments and Conducting
Career
1986  TPF Assembler Education at Swissair, Zurich
 TPFDF and TPFDC Education at KLM, Amsterdam
1986 – 1987  IBM Boca Raton, Florida, C Programming
 Traviswiss TPF Infrastructure, Swissair
 Traviswiss Document Production (Itinerary and Invoicing)
1987 – 1988  Galileo Amsterdam, EDI Designs (UN-EDIFACT),
Transaction Manager: Design and Build
 Galileo Swindon, Senior Business Analyst Agency and
Systems Security
1988 – 1989  Traviswiss Network Concept and PC Travel Implementation
1989 – 1992  Worldwide Customer Information System, Swissair
 Distributed Data TPF/RDBMS
 TPF 3.1 Migration, Application Program, Quality Control
1992 – 1993  TPF Frequent Flyer System, Design and Project
Management
 Guided Booking System for IPARS
 Traviswiss TPF Order Processing (OPAL and new Customer
Management Solution)
 Pre-study local Back-office Product, Swissair Sales Offices
 Pre-study local Front-end for TPF (IPARS/CRS) Systems
1993 – 1994  Project Manager BEasy Res, Swissair Reservation System
1994 – 1995  Product Manager BEasy Res and BEasy light
 TPF 4.1 Migration, Application Programming

3. 1995 – 2010  Managing Director of TIK Systems (Thailand) Co., Ltd.
 Project Manager and Chief Architect for the Development of
VisualRes, a Graphical User Interface for axsRES, TPF
System
 Development of BEnefit, Airline Group Booking Management
System for Swissair and Sabena
 Development of SOBBOS. Handheld Solution for Tax Free
Sales on Board with Integration onto Back-office Solution
and Reporting
 Development of SAP-FI Front-End for the Government
Savings Bank of Thailand
 Development of Financial Management Solution, integral
part of Hospital 2000, for Bumrungrad International
Hospital, Bangkok
 Chief Architect for the Development of tikTRAVELOFFICE, a
front-, mid- and back-office solution for the travel industry
– travel agencies, tour operators, railways and airlines. In
use with Switzerland’s Swiss Federal Railways (SBB)
 Consultant for Swissair IT (Atraxis) for the implementation
of axsRES and axsCONTROL with Emirates Airline in Dubai
2004 - 2010
2010 – 2014
2014 – today
 Chief Architect and lead Product Manager of tikAERO
(Avantik). PSS solution for low cost and hybrid carriers
 Chief Executive Officer of Mercator Asia and Member of the
Board
 Head of Product Development and Research
 Managing Director TIK Systems (Thailand) Co., Ltd.
 Working on various consulting assignments for IATA and
PSS providers
 Member of a Think Tank for the definition of a future open
passenger services system based on IATA StB standards
and guidelines
 Development of Community Source CrewTablet Solution for
Tier-2 carriers
 Development of Passenger Recognition and Passenger
Blacklisting Cloud Solution, including XML and JSON APIs