1. Rohit A Kalra
CONTACT INFORMATION
PERMANENT ADDRESS:
No.10, Flat No.A2,
6th cross, Ramakrishna
Residency,
Adarsh Nagar, RT Nagar Post,
Bangalore-560032.
MOBILE:9902888452
E-MAIL:
Rohit.kalra22@yahoo.com
PERSONAL DETAILS:
DATE OF BIRTH:
19-08-1988
SEX:
MALE
NATIONALITY:
INDIAN
MARITAL STATUS:
Married
STATEMENT OF PURPOSE
Career Goal:
To work in a challenging environment to best utilize my subject matter expertise,
process management, and creative skills. To also enhance my overall service delivery
skills, to align with the evolving industry and to sustain a constant spike in my
learning & assimilation process.
PROFESSIONAL EXPERIENCE
SL COMPANY DESIGNATION EXPERIENCE
1
Innosolv
Consultancy
services -
Bangalore
Audit Trainee
Jan/2011 to
Jan/2012
2
EMC Software and
Services India Pvt
Ltd
Senior Process
Operation Analyst
Mar/2012 to
Jul/2015.
Team Leader,
Business Operations
Aug/2015 to
Present date.
Professional Background: EMC Software and Services India Pvt Ltd
Team Leader, Business Operations:
Work Profile:
 Processes maintenance contracts for assigned Major, Enterprise,
Commercial accounts through EMC's contract processing systems.
 Interfaces with Global Revenue Operations, Strategic Account Managers,
Sales and Finance departments to resolve contract issues. Interfaces with
all areas of Global Services, Sales, Inside Sales, Finance departments, and
customers.
 Provides accurate contract information, and books revenue that meets
corporate goals and is compliance with Sarbanes Oxley regulations.
 Quoting an opportunity for renewals to replace aging equipment with
new hardware and to refresh the products which are going EOSL.
 Handle escalation/cancellation/change requests
 Work closely with direct sales & other internal stakeholders to provide
existing support renewal fee & purchase history for customers.
 Maintain professional internal & external relationships.
CURRICULUM VITAE

2. PAN CARD:
AVAILABLE
LANGUAGES KNOWN:
English
Hindi
Kannada
Sindhi
INTERESTS AND HOBBIES:
Experiencing electronic
entertainment media and
interacting with different types
of people for enhancing
communication/interpersonal
skills.
Hobbies include: Dancing,
Listening to music & riding.
LOCATION PREFERENCES:
BANGALORE
Responsibilities:
 Manage the ‘Recurring Revenue Solutions’ team which generates the
refresh/renew opportunities to the inside sales team
 Participate in the operational /weekly catchup calls with the stake holders
and sales team. Keep the team up to date with the current process
 Business Escalations Management
 Drive GBS ISSC priorities, GPTW & Customer initiatives
 Lead and guide Quality Initiatives
 Communicate frequently with sales on all matters pertaining to ‘SQI’
services
 Liaise between stake holders and sales team and ensure smooth operation
 Interact with the senior management in all areas of the company to
understand how the team can assist them in achieving their desired goals
 Ensure the agreed SLAs & delivery goals are met
 Manage & be responsible for tower operations in absence of the reporting
manager
 Mentor/guide peers & junior staff in meeting their objectives.
Senior Process Operation Analyst:
 Participated as a Senior Process Operation Analyst at EMC Corporation for
over 3 years, been a part of the pilot batch for a new transition bought from
Asia Pacific/ Japan region.
 Handled end to end services on the renewal quotations for the sales
representatives for the presentations made to the customers for Asia Pacific/
Japan region and been in direct contact with the sales personal and customers
till the order is finally booked.
 Managing & generating the quoting process for the products of EMC
 Deeper understanding on the configurations of the EMC products along with
catalogue management and pricing.
 Providing complete product information to the customers and stake holders
with respect to the price, features, general exceptions (region wise) on all the
core products of EMC Corp.
 Booking & life cycle management on the maintenance contracts
 Working with stake holders on understanding the end customer needs and
provide analytical solutions.
 Communicate with clients and higher management on a daily/weekly basis
regarding performance problems, goals, changes, enhancements and statistics
as a SME (Subject Matter Expert).
 Doing close performance monitoring and setting goals and targets for each
team member and getting an approval on the same by the higher
management.
 Participate on multiple teams and processes including systems, operations,
quality assurance, and training.
 Provide and manage the Tech Refresh (Technology Refresh) process for
existing customers on manage their business needs from the technology front
and implementation.

3. Additional insight:
 Participated as an internal auditor in Intel India and handled Deletion part of fixed asset,
depreciation and conversion of the value of fixed asset from the US GAAP (Generally Accepted
Accounting Principles) to I GAAP for the year 2010-11.
 Participated as auditor for TATA DoCoMo sample audit in the department of applications
review for new connections. Provided necessary identifications of constructed opinion polls
and objected markets etc. Formulated and presented brief reports to the administration with
potential recommendations for further activities.
 Participated as an internal auditor in Intel India and handled retailer audit for first Quarter
(April-Jun) of FY-2011-12.
 Participated as an Accountant at the Accounts Department of Future Group for 2 months for
a branch of Big Bazaar as a outsourced support. Also performed the tasks of assisting market
research associate in generating written reports as well as in improving internal sales force
Computer Programming Skills:
 Successfully completed an ITT (Information Technology Training) course at the Institute of
Chartered Accounts of India and learnt Office Package: Microsoft Word, Microsoft Excel,
Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express and Tally.
 Proficient in basic computer skills pertaining to Windows XP, Windows Vista and Windows
7.
 Working knowledge on different Modules of the Oracle 11i application.
 Working knowledge on different Modules of the Sales force dot com (SFDC).
Educational Background:
CA-Common Proficiency Exam cleared Dec-2009.
Bachelor of Commerce (B.com), Bangalore 2007-09.
Sindhi College, Bangalore
 Percentage: 66%
PRE UNIVERSITY COLLEGE (commerce) 2006.
Sindhi College, Bangalore
 Percentage: 72%
SSLC 2004.
Stracey Memorial High School, Bangalore.
 PERCENTAGE: 59%
Achievements
 Received an Appreciation from the Finance dept. – Intel for completing the audits well ahead
of schedule.
 Won the best performer award at the EMC Corporation in the very first quarter after the
joining date that is Q2-2012.
 Handled a team of around 10 members as an SME and completed the projects in Q3 and
Q4’2013 before the scheduled time frame with 100% quality.
 Have managed 2 teams of totally 32(16+16) members in Q1’2016 covering entire product line
of EMC Corp.

4. DECLARATION
I confirm that the information provided by me is true to the best of my knowledge and belief.
Place: BANGALORE
Date: _____________
Signature