1. Robin Wilson
16 Eighth Avenue
Heworth
York,
Yo31 0ud
07453946415
Robin.wilson2712@gmail.com
Professional Experience
CCS Cleaning
Area Manager March 1st 2016- July 12th 2016
Roles and accomplishments
 Mobilised New contract in the U.K, TUPE ,RTW
 Recruited for all vacantpositions duringtransition period
 Maintained standards and implemented action plans for those fallingbelowstandard
 Regularly Audited stores in portfolio with bespoke auditingsystem
 Dealt with all aspects of H.R under advicefrom H.R representatives in head office.
 Completion of toolbox talks,maintainingup to date sitefiles acrossportfolio in conjunction with HSE
 Completion of payroll on a two weekly basis
 Communicatingdirect to clientfrom store manager to Regional manager
Mitie Cleaningand Environmental Services
Account Manager, September 2010 - September 2015
Roles and accomplishments,
 Recruitingfor all Vacantpositions
 Coachingteam members for future succession and development
 Responsiblefor up to date trainingrecords of cleaners and supervisors
 Deliveringtoolbox talks where necessary
 Ensuringrisk assessments and method statements are up to date and signed annually
 Buildingand maintaining a good clientrelationship across theportfolio
 Daily sitevisitsensuringhigh standardsthatmeet the clientexpectations
 Efficiently dealingwith employee welfare and all H.R duties when required
 Ensure safesystem of work is implemented and adhered to
 Ensuringany customer complaints aredealtwith within the given SLA’s
 Meeting contractual KPI’s fromsiteauditingto Wages and stock orders
 Planningall employee annual leavequotas and cover arrangements
 Ensure all cleaningequipment is maintained and arrangeall repairsarescheduled in a timely manner
 Report accuratedate cleansing
 Compile action plans for retail stores which arenot up to specification requirement
 Analysingclientdata and feedback to achieve higheststandards possible
 Liaising directwith clientat store, area and regional manager level
 I.T champ and firstport of call for all AM’s prior to loggingthrough I.T portal for all smartphones,
PDA’s, laptops and tablets
Mitie Cleaningand Environmental Services
MobileSupervisor, October 2009 – August 2010
 Responsiblefor trainingnew employees, ensuringsite specification isadhered to

2.  Day to day cleaningto specification and coveringrural annual leave
 Completion of periodic deep cleans on site
 Reporting of stock levels to AM
 Ensuringrisk assessments and method statements are present in sitefileand duties adhered to
 Maintain customer relationship
 Covering Area managers role when required
Heworth CleaningServices
Area supervisor,2002 – October 2009
 Day to day cleaningto specification goingaboveand beyond clientexpectation
 Organisingsitecover duringannual leave
 Maintainingon sitecleaningequipment as firstport of call priorto engineer visit
 Meeting all company KPI’s in relation to siteaudits
 Liaisedirectly with clientwhen required for upsell of periodic cleans
 Responsiblefor the delivery of staff to sitewhen required
Elmtree Garage
Mechanical Engineer 1992 - 2002
 Responsiblefor the completion of car services and repairs
 Maintainingstock levels for both works and public shop
 Organisingall sub contracted work for specialistrepair and MOT’s as required
 Identify and quote customers with the issues and potential costinvolved
 Car valetingfor sales practice
Dalkia –Cleaningoperative(Evening work)
 Day to day cleaningduties in a largegovernment multi floor office block
 Maintaininghigh cleaningstandardsto specification
 Trainingnew employees when required
 Standingin for Site supervisor when requested
Education and Qualifications
Joseph Rowntree secondary school
 9 Gcse’s graded C and above
 IOSH Accredited Health and safety certificate(2015)
 NVQ level 2 Cleaningand support services (2006)
 Level 1 Cert Vehiclemaintenance + time served
 BICs stage 1

3. Additional Skills/Statements
 Excellent communication skills
 Proficientin Word, Excel and outlook
 Proven track record in maintainingsteady clientrelationshipsand standards
 Strengths in analysingand problemsolving
 14 years of experience in and around the retail cleaningindustry atmany levels
 Self-motivated with a passion to succeed
 Excellent time keeping and organisation
 Team player good under pressure
 Proactivewith great motivational skills
REFERENCES AVAILABLE UPON REQUEST