1. Robin D. Weber
1209 St. Charles Dr.
Lockport, IL 60441
SUMMARY OF QUALIFICATIONS:
Competent multitasker with a keen attention to detail and deadlines with significant customer service
and administrative experience. Goal-oriented and driven by customer satisfaction. Demonstrates ease
in establishing rapport with individuals, possesses excellent communication skills and eager to work
in a team environment. Excellent analytical skills and ability to convey complex ideas easily.
? Supervisor and Lead experience in large Hospital call center.
? Provide personalized services and adhere to confidentiality policies
? Identification of problems, diagnose potential causes, determine corrective actions, implement
changes and review changes regularly in search of additional areas of improvement
? Careful documentation of services provided to ensure consistency in service received
? Effectively communicate with a diverse population of varying degrees of comprehension abilities
? Extensive knowledge of Medicare medical necessity and CPT codes and insurance verification
and RQI and precept requirements.
? Cerner Super user and Super Trainer
Silver Cross Hospital
Central Scheduling Supervisor 2013 – present
Key resource person for staff. Resolve patient conflict.
Direct contact with Doctors medical staff on a daily bases
Payroll for department on Kronos. On a Lead project for the Hospital for outpatient improvements.
June 2001 – 2013
Provide direction and assistance in a high volume customer call service
Act as liaison between customer and company, assuring high quality of service and quick resolution of
Updated agencies RNs documents and kept updated files on each agency RN. Updated filing system
to Joint common standards. Worked directly with nursing administration and nursing staff on daily
OP & ER Registration
Establish relationships with customers by listening carefully and resolving concerns, frustrations and
Work efficiently to increase registration process without quality of customer care being diminished
Robert Morris College Orland Park, IL
Bachelors of Business Administration