Win-win negotiation as it applies to the world of project management and business analyses is explored. This presentation includes tools for PM and BA practitioners.

1. Dare to Win-Win: Conflict Resolution Tools for Project Managers & Business Analysts Robin Levesque, MA, RI, PMP

2. PM BA Sponsor Peers Team Customers Contractors Direct Reports Indirect Reports Advisor Sponsor ’s Peers Senior Leadership External Stakeholder Internal Stakeholder

3. Project Management Leadership Negotiation Communication © Robin Levesque

4. PSTT! 3) Tools 1) The Problem 2) The Solution 4) Tips © Robin Levesque

5. Communication Process Model Receiver Sender Form message Transmit Message Transmit Feedback Decode message Encode feedback Form feedback Encode message Decode feedback Receive encoded message Receive feedback Noise

6. Positions Villain Plot Victim Source: The Joy of Conflict Resolution, Gary Harper

9. 1) Conflict Management Styles Assertiveness Cooperativeness Competing Collaborating Compromising Avoiding Accommodating High Low High Source: Thomas-Kilman Conflict Mode Instrument

15. 4) Stakeholder Analysis Low Interest High Low Power High I II III IV Keep Satisfied Keep Informed Manage Closely Monitor

16. 5) Communications Plan Matrix Activities Comm. Stakeholder Medium Timing Collect weekly status Project Leaders, Team Project Manager Status report, team review mtg, email Week Milestone Report Project Manager Sponsor, Steering, Stakeholders MS Project report, Review Mtg Month Information Bulletins Comm. Manager Stakeholders, Public Web Quarter Etc.

23. www.dreamteamconsulting.ca