13. DOWNSTATE: 0% 20% 47% 27% 0%
TEAMWORK FEATURES
Coaching
• Overlook safety errors
• Mistakes don’t prompt change
• Need better system of safety
Communication
• Overall excellent
• Learn from mistakes
Mutual Support
• Shift change is a problem
• Punitive response to error
• Poor cooperation with other units
Sense of urgency
• Staff forced to work in crisis mode
NATIONAL AVERAGES