1. Robert Lacy lrlacy2@yahoo.com
San Ramon,Ca 94582 (925)361-8760-H,(510)205-6154-C
Summary:
Experiencedcomputeranalystof 8yearsknownfor designing,andmodifyingsystemstoimprove productivityand
workflowinordertobetterexpandsystempurposes.
Skills:
Highlyorganized,efficient,detailoriented,self-motivated,quicklearner,able toadapttoany situation,patient,can
multi-task,resourceful,creative,workquickly,performsextremelywell underpressure. CurrentlyproficientinWord,
Excel,Powerpoint,Visio,Outlook,andMcKesson/Paragonproducts.
Work Experience:
DoctorsMedical Center, San Pablo, CA
ApplicationAnalyst/Paragon (2008-June 2015)
 Generated,andmanageduseraccess,inmultiple systems,suchasMidas, Paragon,andMPF forstaff onsite and
offsite. Developstepbystepinstructionsforall responsiblesystems. If necessarygooffsitetophysicianoffices
to complete setupandtraining.
 Createdandmodified systemparametersusingthe McKessonSQLworkflow tools,toenhance workflow
processes.
 Employedaprocessthat wouldconvertrecordsfromour EMR toPDF to be sentto an offsite billingcompany.
 Produced the processusedthroughoutthe hospital forROI(Release of Information),whichinclude modifying
template letters,calculate amounttocharge automatically,andcreate CD’sfor patient’s,lawyers,anddoctors.
 Trainedendusersonscanning,indexing,correcting medical recorddocumentationintothe EMR,andadding
Physiciandeficienciestopatientrecords.
 Instrumental inthe enforcementof hospital andHIPAA policiesbyimplementing the Physiciansuspension
process.
 Resolve,oranswer,enduserissues,byexplainingandshowingbyphone,orconnectingtoendusercomputer
usingremote tools.
 Identifyandresolveproblemspreventinguserstoperformingtheirjobsproperly.Participate,andlead
implementations,integrations,upgrades,andmigrations of several systems.
 Collaborate withinterface personnel inthe HL7,and translationtables byensuringinformationreaches the
correct destinationandinthe rightformat.
 BuiltPhysicianordersetsforphysiciansusingCPOE(ComputerizedPhysicianOrderEntry).Physician
DocumentationcreatingProgressnotes,H&P’s,Discharge Summariesetc.,includingsmartphrasesandtrain end
usershowto use programs. Make modificationstobothapplicationsbasedonsuggestionsof physicianstomake
for ease of use and understanding.
 Provide HelpDesksupport, performinstalls,manage active directory,Citrix Xenapps,ExitWriter,andbasic
troubleshootingsupportsuchasOutlook,andMicrosoftapplicationstoendusersandrotationallyon-call.
HIM/Medical Records Clerk(1999-2008):
 FollowedHIPPA compliance whenpatients,Doctors,andotherfacilitiesrequestingmedical recordsusingROI
and properpaperwork.
 PrintedorburnedCD’supon requestof patientrecords. Ensuredchartcompletion,byanalyzingpatientrecords
for discrepancies,assigningdeficienciestophysicians,anddocumentationproperlyfiled.
 Scannedcharts intoEMR, withspeedandaccuracy, in a timelymanner.
Data Entry (1999-1999):
Responsible forenteringdataforchargesfrom differentdepartmentsquicklyandaccuratelyinPBARcomputersystem.

2. Surgery Scheduler(1998-1999):
Scheduledsurgeries,maintainedsurgical operatingsystemcreatingnew procedure codesandsets,andchargesfor
surgical proceduresinOperatingRoomScheduler.
Home HealthCare Coordinator (1996-1998): Responsible forhome healthservicesschedulingto patientshomes,typing
up TAR’sfor Medi-Cal reimbursements,and Coding.
SelectCareerHighlights:
- Identifiedacritical systemerrorthatpreventedendusersfromaccessinginformation,andinvolvedinthe eventual
recoveryof data.
- Identifiedandresolvedanissue thatwouldhave preventedphysiciansfromhavingtheirdictationsautomatically
assignedtheirsignature forchartcompletion,where aleadingzerowasnotrequired.
- Identifiedaprintingissuethatwascausedbya floorthatwas split,andthencombinedwasthe cause that wasan
unfamiliarpieceof the Paragonsystem.
- Calmunderpressure andable tohandle stressful situationsduringadifficultupgrade where datawaslost,andneeded
retrieval.
MilitaryExperience:
US ARMY
Militaryveteranwith20 yearstotal service.Firsttourwas inSomaliaasa transportable automaticswitchingsystems
operator/maintainerwithTopSecretSecurityClearance,usingTrunkEncryptiondevicesandprogrammingthe system.
Second tour was as an Administrationclerkcreatingmemo’s,maintainingrecords,create Powerpointpresentations.
Two toursin Iraq,providingsupportandguidance onfirsttour,and onthe secondensuringthe safetyof all personnel as
base security,forincomingandoutgoingconvoys,usingidentificationanddetectionprotocolsof individualsand
equipment
Army National Guard
Calledtodutyfor 2 disastersinthe state of California.Firstaflood,provided transportationandsafetytoanimals.
Second, performthe dutiesof afirefighterduringaforestfire.Performedmymilitaryservicewhile alsomaintaininga
civilianjob
Education:
PsychologyandGeneral Science,LaneyCollege Oakland,CA attended 8/1998