Created and implemented processes to provide a new managed services offering to Paragon’s
clients. Implemented the “Hotline” support procedures, trouble ticket support, testing and
research triage, and weekly change control management.
Developed test validation plans for bespoke software development applications which include:
Web Sites: B2B (client) and B2C (end-user) portal testing to ensure satisfactory results to
meet OWASP, PCI-DSS v3.x standards, and customer-stated business functionality
Batch Files: Evaluate file specifications to/from an endpoint (e.g. client, Visa, MasterCard,
payment processor) and test/validate the data content results (file matches stated
ISO8583 Payment Transactions: Validation of new message types, message content, and
request/reply data element results for ATM and POS transaction processing;
Secure File Transmission using SFTP: Using the Ipswitch MoveIT software, test and
ensure compliance with PCI-DSS standards, info security and encryption and key
management requirements, security access permissions, data archiving and
Designed the decision logic matrix for recent Know-Your-Customer applications utilizing
LexisNexis’ Web services interfaces that allow Paragon clients and their corporate financial
institutions, sponsor banks and corporate customers great latitude in configuring their identity
verification rules and scoring results. Individual client programs can be tailored to approve,
refer, and fail individuals based on database configuration variables, watch lists, historical
credit bureau records, and other scoring-engine input parameters. This application is the
standard used by Fiserv, and their bank and corporate clients.
Served as project manager for the implementation and certification of a wide range of Fiserv
real-time authorization interfaces to credit/debit card networks (e.g. Visa, MasterCard,
ACCEL, STAR), load networks (Green Dot, rePower), and P2P money transfer networks
(Western Union, PopMoney). Also managed the implementation of file delivery and file
maintenance services (MoveIT) across several of these real-time authorization interfaces.
Served as senior project manager for the installation of a six-million-dollar IVR system with
voice recognition and text-to-speech for Verizon Wireless into three national data centers for
load balancing and disaster recovery. Managed a three-million-dollar upgrade of existing
systems and added an additional data center to the network. Created the statements of work
and pricing for all services for the installation and upgrade projects.
Served as project manager for the installation and configuration of a twelve-million-dollar
IVR system with voice recognition and text to speech for Bank of America into seven domestic
and two Canadian data centers for load balancing and disaster recovery. Managed multiple
teams to shorten the timeline to meet client imperatives and requirements. Managed several
multimillion-dollar upgrades of existing systems as well as the addition of new data centers to
Served as project manager of a team to quote, plan, expedite and implement an emergency
request to quadruple the Unemployment IVR systems for the State of Connecticut during the
economic downturn to counter consumer complaints of long wait times and bad media releases.
Served as project manager and technical lead for a team tasked with upgrading the aging San
Francisco’s Emergency 911 call center. Our team engineered the re-routing of emergency calls
through the San Francisco Municipal 411 system staffed with Emergency 911 operators. This
effort was conducted in partnership with AT&T and multiple external vendors.