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Robert Britton Resume
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Robert Britton
Training Director/Manager
(972) 379-7099
RobertBritton2020@gmail.com
http://www.linkedin.com/in/brittonrobert/
Summary
Experienced internationally-focused training director with expertise in leading training departments, technical
training, implementing training technology, and developing eLearning training programs producing effective
outcomes, business intelligence metrics, decreased costs, and sustained external customer interaction and data.
Partial List of Skill Sets:
Program/Project Management
Budgeting
Organizational Development
Contracting
Curriculum Development
Technical Training
Software Training
Lean Manufacturing
Salesforce.com
Captivate
Computers/Electronics
Systems Engineering
Manager, Product Training & Technical Publications
American Science & Engineering, 2004 – 2013
Directed and managed the development, growth, and operations of a combined technical publications/technical
training department for a $500M multinational exporter. Reported to VP, Worldwide Services. Product line is
large-scale electromechanical capital X-ray equipment used for security inspections around the globe, used in
counter-terrorism operations and contraband detection.
 Analyzed business processes to identify areas for improvement, strategized, reported findings to corporate
leadership, and recommended changes to internal departments and external clients.
 Implemented training projects to close skill gaps and promote organizational development, and engaged in
change management.
 Directed, developed, and managed a team of up to 11 regular and 54 contract trainers and tech writing staff.
 Managed multiple projects and programs, including multiple US and foreign government eLearning
development and implementation projects valued at $2.5M+ delivered on time and within budget, and
internal educational programs including onboarding, eLearning, FSE competency training, and OJT.
 Managed department P&L w/$5M+ revenue @44%GM.
 Global customer base and training encompassed 6 continents, extensive work w/foreign & domestic
government agencies and military, including war zones, thousands of students trained.
 Designed, directed the development of, and staffed a remote regional training facility in Abu Dhabi.
 Directed and implemented the development of eLearning programs and traditional instructor-led training for
internal employees, service technicians, vendors, and external customers.
 Directed and implemented the use of collaborative knowledge transfer technology, including Dassault 3DVia,
Adobe FrameMaker and Adobe CS, LMS, wiki, social media, interactive manuals, and virtual ILT w/video
teleconferencing.
 Drove tech pubs development costs down 80% by implementing single-sourcing and wiki collaboration for
manual creation and localization.
 Designed, developed, and implemented Train-The-Trainer programs delivered to internal and external
customers.
 Specialized customer channels include U.S. and foreign customs agencies, DOD, DHS, aviation and cargo
security, counterterrorism.
 Expert in instructional systems design (SAT/ISD/ADDIE), live and virtual course delivery (ILT/VILT), course
facilitations.
Robert Britton Resume
Page 2 of 2
Account Executive, Systems Design & Integration
Crimson Tech, 2003 – 2004
Designed and sold complex, multi-million dollar commercial audio-video systems. B2B consultative sales, design,
and integration of educational technology, audio/video presentation equipment, teleconferencing, A/V
automation systems, digital signage, web-based training, and non-linear editing suites.
 Managed multiple commercial accounts, employed CRM techniques and software (ACT!).
 Executed sales engineering and systems engineering.
 Implemented customer needs analysis, business process analysis, and solution building.
 Analyzed new markets and developed them.
 Responded to RFP/RFI/RFB.
 Certified Technology Specialist (CTS), ICIA accredited.
Senior Account Executive
Hi-Tech Sound, 2001 - 2003
B2B consultative sales of satellite communications equipment, teleconferencing equipment, background and
foreground audio systems, audio programming and marketing services.
Sales Manager
United States Navy, 1997 - 2001
RINC (Recruiter-In-Charge) of NRS Burlington, VT. Sales manager, responsible for training, supervising, mentoring,
and leading a five- to thirty-person team in three offices in attainment of the Navy's sales goals in New England.
Gold Wreath awards for superior achievements in sales. Achieve Global Professional Selling Skills and Professional
Sales Coaching certifications.
Supervisor, Training Division & Avionics Division
United States Navy, 1992 - 1997
Organized and operated squadron-wide Maintenance Training Division. Principal facilitator for Command Training
Team. Utilized ADDIE model to develop and implement organizational development and technical training.
Maintained training records utilizing electronic databases.
Trained, supervised, mentored, and led a 12-person avionics team in the repair, maintenance, and operations of 10
Sikorsky SH-60B Seahawk helicopters. Communications, navigation, infrared optics, data handling, and weapons
release and control systems. Operated from ship-borne platforms throughout the Pacific Rim and Middle East.
Education
Southern New Hampshire University
MBA, 3.9 GPA, Delta Mu Delta
Southern New Hampshire University
B.S., Business Administration, 3.9 GPA
U.S. Navy
Various technical schools (electronics/avionics/training)
Various leadership development courses
Professional Affiliations & Credentials
 American Society of Training & Development (ASTD) and Society for Technical Communications (STC)
 Achieve Global Professional Selling Skills and Professional Sales Coaching
 Active US government security clearance: Secret

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Robert Britton Resume N

  • 1. Robert Britton Resume Page 1 of 2 Robert Britton Training Director/Manager (972) 379-7099 RobertBritton2020@gmail.com http://www.linkedin.com/in/brittonrobert/ Summary Experienced internationally-focused training director with expertise in leading training departments, technical training, implementing training technology, and developing eLearning training programs producing effective outcomes, business intelligence metrics, decreased costs, and sustained external customer interaction and data. Partial List of Skill Sets: Program/Project Management Budgeting Organizational Development Contracting Curriculum Development Technical Training Software Training Lean Manufacturing Salesforce.com Captivate Computers/Electronics Systems Engineering Manager, Product Training & Technical Publications American Science & Engineering, 2004 – 2013 Directed and managed the development, growth, and operations of a combined technical publications/technical training department for a $500M multinational exporter. Reported to VP, Worldwide Services. Product line is large-scale electromechanical capital X-ray equipment used for security inspections around the globe, used in counter-terrorism operations and contraband detection.  Analyzed business processes to identify areas for improvement, strategized, reported findings to corporate leadership, and recommended changes to internal departments and external clients.  Implemented training projects to close skill gaps and promote organizational development, and engaged in change management.  Directed, developed, and managed a team of up to 11 regular and 54 contract trainers and tech writing staff.  Managed multiple projects and programs, including multiple US and foreign government eLearning development and implementation projects valued at $2.5M+ delivered on time and within budget, and internal educational programs including onboarding, eLearning, FSE competency training, and OJT.  Managed department P&L w/$5M+ revenue @44%GM.  Global customer base and training encompassed 6 continents, extensive work w/foreign & domestic government agencies and military, including war zones, thousands of students trained.  Designed, directed the development of, and staffed a remote regional training facility in Abu Dhabi.  Directed and implemented the development of eLearning programs and traditional instructor-led training for internal employees, service technicians, vendors, and external customers.  Directed and implemented the use of collaborative knowledge transfer technology, including Dassault 3DVia, Adobe FrameMaker and Adobe CS, LMS, wiki, social media, interactive manuals, and virtual ILT w/video teleconferencing.  Drove tech pubs development costs down 80% by implementing single-sourcing and wiki collaboration for manual creation and localization.  Designed, developed, and implemented Train-The-Trainer programs delivered to internal and external customers.  Specialized customer channels include U.S. and foreign customs agencies, DOD, DHS, aviation and cargo security, counterterrorism.  Expert in instructional systems design (SAT/ISD/ADDIE), live and virtual course delivery (ILT/VILT), course facilitations.
  • 2. Robert Britton Resume Page 2 of 2 Account Executive, Systems Design & Integration Crimson Tech, 2003 – 2004 Designed and sold complex, multi-million dollar commercial audio-video systems. B2B consultative sales, design, and integration of educational technology, audio/video presentation equipment, teleconferencing, A/V automation systems, digital signage, web-based training, and non-linear editing suites.  Managed multiple commercial accounts, employed CRM techniques and software (ACT!).  Executed sales engineering and systems engineering.  Implemented customer needs analysis, business process analysis, and solution building.  Analyzed new markets and developed them.  Responded to RFP/RFI/RFB.  Certified Technology Specialist (CTS), ICIA accredited. Senior Account Executive Hi-Tech Sound, 2001 - 2003 B2B consultative sales of satellite communications equipment, teleconferencing equipment, background and foreground audio systems, audio programming and marketing services. Sales Manager United States Navy, 1997 - 2001 RINC (Recruiter-In-Charge) of NRS Burlington, VT. Sales manager, responsible for training, supervising, mentoring, and leading a five- to thirty-person team in three offices in attainment of the Navy's sales goals in New England. Gold Wreath awards for superior achievements in sales. Achieve Global Professional Selling Skills and Professional Sales Coaching certifications. Supervisor, Training Division & Avionics Division United States Navy, 1992 - 1997 Organized and operated squadron-wide Maintenance Training Division. Principal facilitator for Command Training Team. Utilized ADDIE model to develop and implement organizational development and technical training. Maintained training records utilizing electronic databases. Trained, supervised, mentored, and led a 12-person avionics team in the repair, maintenance, and operations of 10 Sikorsky SH-60B Seahawk helicopters. Communications, navigation, infrared optics, data handling, and weapons release and control systems. Operated from ship-borne platforms throughout the Pacific Rim and Middle East. Education Southern New Hampshire University MBA, 3.9 GPA, Delta Mu Delta Southern New Hampshire University B.S., Business Administration, 3.9 GPA U.S. Navy Various technical schools (electronics/avionics/training) Various leadership development courses Professional Affiliations & Credentials  American Society of Training & Development (ASTD) and Society for Technical Communications (STC)  Achieve Global Professional Selling Skills and Professional Sales Coaching  Active US government security clearance: Secret